The HfP chat thread – Wednesday 28th April

This article is closed to new posts. Discussion continues in the HfP Forums.

• Dave says:

  28 Apr28 April 17:06

  Just triggered a random 10,000 Avios bonus on my BA PP with a large purchase – any idea what this is for?

  “DESCRIPTION
  10,000 Bonus Avios

  CATEGORY
  Bonus Earn”

  • TGLoyalty says:

    28 Apr28 April 17:22

    How big is big?

    • Dave says:

      29 Apr29 April 11:50

      Roughly (but not exactly) £10k.

  • Super Secret Stuff says:

    28 Apr28 April 17:40

    The extra points promo that is (or maybe was?) on BAPP

    • meta says:

      28 Apr28 April 18:04

      That’s limited to 4000 avios.

      • Super Secret Stuff says:

        28 Apr28 April 20:12

        IT glitch? It’s possible if it was such a large transaction that took them over the limit

    • Dave says:

      29 Apr29 April 11:51

      Thanks, I thought of that but it was 4,000 max and I had already earned all of that anyway.

  • NvT1115 says:

    28 Apr28 April 19:12

    They did previously run a 10k for £10k in a set time period promo but not for a few years now

• AndyGWP says:

  28 Apr28 April 17:18

  got this too… assume so but little info to go off (tho I’ve not properly investigated yet)

• BuildBackBetter says:

  28 Apr28 April 17:39

  Sainsbury’s seems to have decided that nectar offers don’t work, instead switching to Aldi price match

  • Super Secret Stuff says:

    28 Apr28 April 17:41

    A real shame that but understandable. Probably also linked to there major loss that got announced today

    • Harrier25 says:

      28 Apr28 April 19:58

      I found it hard to get excited about 20 bonus Nectar points for a bag of apples anyway.

      My wife refuses to shop at Sainsbury’s as she saves a small fortune by doing the weekly shop at Asda instead.

      • Super Secret Stuff says:

        28 Apr28 April 20:14

        Fair enough, sainsbury is local to me though. Nectar tragetting rewards based on how often you shop there and how you spend, so doesn’t sound like it would give you nice bonuses.

        Will be interesting to see how it evolves though

        • Harrier25 says:

          28 Apr28 April 21:15

          Our local Sainsbury’s is actually very much more local than Asda and I do go there but the wife will not have any of it and prefers to drive an extra 10 mins to Asda.

  • Anttelli says:

    28 Apr28 April 21:12

    No extra points offers for me recently but £6 off a £40+ spend for the last 3 weeks, hoping for another one on Friday

    • TGLoyalty says:

      28 Apr28 April 22:05

      £12 off £60 from Tesco for me plus another £8 for the two weeks after that so that’s where I’ll be shopping the next few weeks.

• Simon says:

  28 Apr28 April 17:50

  Amex IDC • Is anyone else having issues transferring from it to SQ? Three days running I’ve had error messages and I have tried three different browsers. Anyone else having this? Thanks in advance.

• GERARD CREAMER says:

  28 Apr28 April 18:20

  Hi, looking for some advice. I had booked a BA holiday and paid deposit, outbound flights are still operating but return cancelled and moved four days later. What are my options, they offered a refund, Future Travel Voucher or moving dates. Obviously keeping existing dates would add additional costs in terms of accommodation and moving to later date i.e August, rates will be higher. Any guidance appreciated.

  • ChrisC says:

    28 Apr28 April 22:22

    That’s about it for your options.

    Whilst there is no extra charge for moving flights you do have to pay for any extra accommodation costs.

    You can call them and discuss options and they will tell you how much extra the accommodation will be with no obligation to accept that.

    I did that last week and they were very good in rebooking the flights and telling me what the extra costs would be not only for my original hotel but for an alternative one.

    BA holidays staff really are excellent.

    • GERRY says:

      28 Apr28 April 22:28

      How likely is it that Greece will be on Green list by July? I know it’s a waiting game really

  • Lady London says:

    28 Apr28 April 22:40

    wouldn’t have thought you should pay for moving dates. After all not your fault your flights got cancelled. I’d accept to fly later if I had time but wouldn’t be willing to pay the extra nights. Read your t’s and c’s then call and see what they can offer.

    No I wouldn’t take a voucher unless it had a chunk higher than I paid. Not just a token amount. And taking a refund just means I wasted my time finding and booking the holiday and lent them my money for free.

    So I not knowledgeable about holidays but think about what would work for you and see if they can stretch to it. Your worst case will be as stated in the t’s and c’s but you might be able to do better – keep it nice

    • ChrisC says:

      28 Apr28 April 23:02

      When I called BA hols last week they said they would cover any extra charges for change in dates for the accommodation for a couple of days either side of the original bookings but the trip needed to be the same length as before.

      No extra charges or fare difference for the flights. So when I rebooked my trip for a month later the extra for the single night hotel was £5.

      The only thing the agent really insisted on was travel had to start (but not be completed) within a year of the original booking. As she could see the date of the original booking she was able to give me the specific date. I doubled checked on that and she was clear that as long as I departed on or before the 11th September (I’d booked on the 12th) there was no issue.

      Remember package holidays come with their own T&Cs and regulations which differ from flight only.

• s879 says:

  28 Apr28 April 19:44

  Booked a BA flight last week. If I want to cancel it outside the 24 hours period, can I opt for the future travel voucher? Are all recent bookings covered by the Book With Confidence policy?

  • Andrew says:

    28 Apr28 April 20:22

    Yes

• Sooz says:

  28 Apr28 April 20:35

  Thanks to those who helped me yesterday (when I was asking about my right to re-routing on a flight to Korea–a route BA no longer fly). I rang BA yesterday, and they claimed that the right to re-routing didn’t apply because the original ticket was booked with Avios, and so again said my only options were to be refunded or to get a voucher. Is it really different for Avios bookings?

  • BS says:

    28 Apr28 April 20:42

    Nope. No different. Don’t take their rubbish.

  • Genghis says:

    28 Apr28 April 20:42

    No difference

  • Craig says:

    28 Apr28 April 20:58

    https://www.caa.co.uk/uploadedFiles/CAA/Content/Accordion/Standard_Content/Our_work/Annex%201Reouting%20under%20Regulation%20EU261%20and%20the%20CAAs%20view%20on%20compliance.pdf

    • Craig says:

      28 Apr28 April 21:02

      This gives the article titles, EU261 was enshrined into British law prior to Brexit. As Genghis said how you paid is irrelevant, stick to your ground.

  • Lady London says:

    28 Apr28 April 23:01

    BA seems to be doing this cr*p not picking up their EU261 legally obliged responsibilities when they cancel routes. What we’ve told you is absolutely correct and repeated daily. They have to provide the flight on someone else’s airline if thet can’t.

    They are not allowed to walk away. They have to get you flown either as close as possible to your original flight timing, or at a later date you choose. Your choice. Not theirs. If flying as close as poss to same time means longer wait before flight, more stops or hotel nights they also are responsible for all meals, any hotels, transport to and from hotels at whatever is the going rate where you have to spend extra time.

    BA clearly hopes to push you into a refund as this lets them off the hook for providing all the above. You would then probably have to pay more yourself for what they should have provided you. That’s why they love it.

    Look back 1-3 weeks this daily thread where it’s discussed almost daily. To save time look for posts by Jonathan and meta and sometimes mine too as well as others. These will tell you what to do. Law basis is EU261 it outranks BA.

    Just to be really clear even if you found avios seats at 1/10th the price of normal avios seats or some other sale for public or avios holders or if you got the seats on a 241 voucher they owe you same rights like this as full cash seats. Call UK BA number 08.30am-3.30pm on a weekday this may avoid landing with untrained staff o
    in an out of hours call centre.

    Dont take a voucher you dont have to, these are harder to use, and if you want to fly make them fly you and dont take a refund that lets them walk away and get away with not providing you your rights.

• Lev441 says:

  28 Apr28 April 21:03

  I got a similar offer on my horizon card last year – 1% back for a month or two – and appeared as a credit on my December account. This was on top of my 0.5% which I got in January. Didn’t get anything this time around though.

  • Lev441 says:

    28 Apr28 April 21:05

    And there wasn’t a limit last year – think I earned £450 or so!

    • TGLoyalty says:

      28 Apr28 April 21:24

      Learnt from their mistake!

This article is closed to new posts. Discussion continues in the HfP Forums.