The HfP chat thread – Sunday 25th April

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Jonathan says:

25 Apr25 April 10:59

Not cumulative. Need to spend £40 in a single transaction. My 3rd box went through today which triggered the offer. First 2 purchases were £39.99 & £20 & didn’t trigger.
Charlieface says:

25 Apr25 April 11:06

You could always appeal on that basis, send a letter to head office. Make sure to do that within 30 days.
Reney says:

25 Apr25 April 11:16

Hi I am trying to add a supplementary Amex onto my online services. It won’t let me and keep asking me to set up a new account. Tried online chat who were useless. I have previously called Amex to get this changed made, can I check if anyone had this problem recently and did you resolve the problem?
- TGLoyalty says:
  
  25 Apr25 April 11:43
  
  Usually waiting a few days does the trick.
  
  Sometimes it’s just not possible and a new account is the only route.
- Genghis says:
  
  25 Apr25 April 12:56
  
  Have you tried adding during the week?
- Harrier25 says:
  
  25 Apr25 April 14:54
  
  You can’t add supplementary cards to existing accounts. You’ll need to open a new account for it. I know this from experience.
  - babyg_wc says:
    
    25 Apr25 April 14:58
    
    @harrier25, that maybe your experience but it’s factually incorrect, I’ve added sup cards to existing amex accounts.
    - TGLoyalty says:
      
      25 Apr25 April 15:19
      
      Agree.
      
      I have both my main card and the AC supp on a single account.
      - Harrier25 says:
        
        25 Apr25 April 15:42
        
        Well there you go then. I’ve been able to add the main account cards on to one account but not supplementary cards. I even phoned Amex who told me that it couldn’t be done. I was attempting to add my wife’s ARCC supplementary card to her main Gold card account.
      - Genghis says:
        
        25 Apr25 April 15:55
        
        I have mains, ACs and supps on one acct.
      - Harrier25 says:
        
        25 Apr25 April 16:10
        
        Did you just add them via add a card in Card Management as usual?
        
        Clearly Amex Customer Advisers are about as much use as the useless staff at Curve!
      - Genghis says:
        
        25 Apr25 April 16:48
        
        Normally add them as part of the card activation process.
    - Anna says:
      
      25 Apr25 April 17:09
      
      +1. My Amex account currently has my own gold card, a cancelled BAPP plus my supp on OH’s BAPP attached to it at the moment.
- Reney says:
  
  25 Apr25 April 19:07
  
  Thanks all, I know I can add them, I’ve had main and sup on my own account. But couldn’t get it to work this time. Have insist that it can be done, and amex has filed an IT request for me.
  
  Genghis, it never occurred to me that being a weekend mattered.
  - Matt says:
    
    25 Apr25 April 22:25
    
    Sometimes I’m unable to add new cards to my account (or to my wife’s account). Doesn’t seem to be a pattern whether it’s a supp or main card. I tried contacting Amex the first few times, but they seemed mostly clueless. Basically if you wait a few days it will work fine, without further intervention.
Steve says:

25 Apr25 April 11:19

Can I use Amex, via paypal, to pay into a bank account rather than send to an email address?

About to ask my local mechanic if he’ll take PayPal payment (I know he doesn’t take Amex directly) as I have an expensive service coming up, but wondering if I can skip the hassle and send from Amex, through PayPal, to his bank?

Probably not as that’d be ripe for MS I’m sure, but this is more than genuine. I guess that’s what Billhop was invented for.
- Paul says:
  
  25 Apr25 April 11:39
  
  The merchant would need to pay fees to Paypal for receiving the payment (3.5% if you use Amex). So your mechanic is perhaps unlikely to agree, at least not without passing the fee back to you, in which case just save yourself the hassle and use Billhop as you say.
  
  (It would be free if you lie to Paypal that this transaction is to ‘friends and family’ but in that case you can’t claim that your actions are ‘more than genuine’ and Paypal are known to come down hard on people abusing their system).
  - Dr C says:
    
    25 Apr25 April 12:29
    
    Are you sure it’s free? I thought you pay the fee upfront for payments to friends and family coming from credit cards
    - Benilyn says:
      
      25 Apr25 April 13:18
      
      Free when friends and family
    - Paul says:
      
      25 Apr25 April 14:56
      
      Yes I’m sure (providing it’s same currency, as a “personal payment” to friends and family)
  - Steve says:
    
    25 Apr25 April 13:51
    
    Ah yes, it was the free when friends and family route I was thinking of, but you’re right that’s not genuine. Ok, better suck it up and accept this is not one for the Amex
rams1981 says:

25 Apr25 April 11:47

Morrisons – my Airtime was due today and not available. Has anyone had theirs from recent promo? Likewise virgin miles tracked but still not live. Whereas in comparison 3 x PAW available already.
- Ryan says:
  
  25 Apr25 April 11:49
  
  Had my 7% x £3k posted this week
  
  I’ve hit my £100 a month redemption limit already (which I didn’t know existed)!
  - rams1981 says:
    
    25 Apr25 April 12:14
    
    I assume your excess can just be kept and used the following month?
    - Connor says:
      
      25 Apr25 April 12:33
      
      Yup, or if you have another phone on your bill you can send to that number as well.
    - Ryan says:
      
      25 Apr25 April 12:46
      
      I’ve phoned up Three before and asked for a refund for an ‘overpayment’. Was around £170 and they paid it straight away
- Connor says:
  
  25 Apr25 April 12:32
  
  It takes until the actual time on the day they appeared until you can redeem them. Try waiting till the end of the day and check again.
  - rams1981 says:
    
    25 Apr25 April 12:51
    
    Thanks all, very helpful.
- rams1981 says:
  
  25 Apr25 April 14:32
  
  Update – £230 now payable. Amazing
- Joe says:
  
  25 Apr25 April 14:46
  
  I seem to only be able to redeem £10 at a time – is that normal?!
  - Ryan says:
    
    25 Apr25 April 15:25
    
    Should have an option of £10 or £20?!
    - Joe says:
      
      25 Apr25 April 18:14
      
      No it won’t let me change off the £10. How strange!
Youllnever says:

25 Apr25 April 12:04

Does anyone know if purchasing Harrods gift card instore triggers the Amex Harrods offer please? Thanks 🙂
- James says:
  
  25 Apr25 April 12:10
  
  Endlessly asked, endlessly answered.
  Yes.
- Rob says:
  
  25 Apr25 April 12:19
  
  Usually yes. Once and only once over many years it did not – no idea why. Last time I did it, it worked.
  - Patrick Cold says:
    
    25 Apr25 April 14:56
    
    It`s interesting how the same question can be answered so differently.
    - Secret Squirrel says:
      
      25 Apr25 April 15:47
      
      Yes, without the sarcastic undertone!
      - Patrick Cold says:
        
        25 Apr25 April 15:57
        
        Quite. Some people choose to be kind.
Genghis says:

25 Apr25 April 12:29

I know, awful isn’t it? Should be “fewer than”.

Anyway, strictly speaking, fewer than 4 given the discrete nature of cards is 3? Otherwise they’d say “four cards or fewer”?

Try appealing but Amex under no obligation to provide cards.
George K says:

25 Apr25 April 13:09

I stupidly waited to add a supp cardmember to my Harrods amex, and now the ‘offer’ has disappeared, and the card won’t even come up on the ‘add someone to your account’. Having said that, when the offer did appear – for an extra 1000 points – clicking on it would take me to a broken link, so who knows what’s up.