The HfP chat thread – Monday 15th March

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• WaynedP says:

  15 Mar15 March 20:18

  Unable to access my Virgin Flying Club account “We were unable to log you in. Please check your information and try again.”

  Website doesn’t seem to be reported down on internet sites, but I don’t have twitter or FB to check further.

  Slightly suspicious. Have sent them a text message, no response yet.

  Anyone else having trouble, or am I looking at a potential account hack ?

  • Chrisasaurus says:

    15 Mar15 March 20:21

    What happened when you tried to reset your password?

    • WaynedP says:

      15 Mar15 March 20:33

      Error message “We’re sorry, we can’t process this right now. Please try again later”

      Probably points to an error on their side if they can’t even give me the option of resetting my password. Maybe THEY’ve been hacked.

      Tried clearing my cache and also using completely different browser, both unsuccessful.

  • Youllnever says:

    15 Mar15 March 20:31

    Not working for me either, and I use a password manager so it’s not any typo – something’s definitely wrong with the website.

    • Secret Squirrel says:

      15 Mar15 March 20:32

      My VA app locked up today (again), I simply delete the app & download it again.

      • Youllnever says:

        15 Mar15 March 20:37

        I logged in via the website, not the app. Just tried the app and got an error as well.

        • Secret Squirrel says:

          16 Mar16 March 21:05

          Works on the app for me?

    • WaynedP says:

      15 Mar15 March 20:35

      Thanks, that’s reassuring not just me.

      Reviewing comments reminded me they were down for several days in May/June last year. Mmmm, no re-booking my cancelled flights tonight then.

      • WaynedP says:

        15 Mar15 March 21:28

        Virgin response via Whatsapp chat confirms Virgin Flying Club system is down, but their team is working on the problem.

• Munch says:

  15 Mar15 March 20:48

  Ongoing running battle with Air India for a £200 refund for cancelled flights. The last email stated that they sent the credit but have not provided any evidence of the transactions. They have now requested a copy of my credit card statement? I originally booked the flights using Curve. Not sure if I could, how I would send the info from Curve. My underlying card was IHG. Any advice on my next move?

  • Matty says:

    15 Mar15 March 21:02

    Go back to the original transaction, under the particular card that you used within the Curve app. The reversal might be showing (in green) as a credit on your account.

    • Munch says:

      15 Mar15 March 21:46

      Payment still showing in black not green so no refund processed – I’ll contact Curve.

  • Aston100 says:

    15 Mar15 March 21:20

    Sounds like the downsides of Curve when things go awry outweigh any foreign currency fees saved.

• Sophia says:

  15 Mar15 March 21:08

  Hello, I’m a nurse in intensive care and was wondering if anyone knows of any airlines which give nhs discount ? Any advice would be appreciated

  • Andrew says:

    15 Mar15 March 23:14

    Nothing much out there at the moment. A package offer from Jet2 is as much as I can think of. Make sure you are registered at the normal sites detailed on your staff intranet or HR pages.

    Have a decent Amex Card for points.

    Also keep an eye on here as there are quite a few NHS staff who post regularly.

  • Harry T says:

    15 Mar15 March 23:23

    Turkish airlines are currently doing a 30% discount for healthcare workers but you need to be part of their Miles&Smiles. I received an email with personalised discount codes. It’s only for bookings up to end of June this year though:

    • Aston100 says:

      16 Mar16 March 00:53

      Isn’t that just thirty percent off the base fare only?
      Pretty sure it was when they did a 50% off last year.

• Talay says:

  15 Mar15 March 21:47

  Family overseas travelling back on Qatar in business class on BA Amex 241 return leg after Qatar goes onto red list.

  Option 1 – change to Finnair or JAL

  Option 2 – cancel return leg, fly back under own steam. What Avios and taxes would be returned if we were to cancel the return leg, if that is possible ? Thanks.

  • kitten says:

    15 Mar15 March 21:57

    defo jal followed by finnair if it’s a free move and those are the options

    • Louie says:

      15 Mar15 March 23:06

      I prefer Finnair to JAL.

  • ChrisC says:

    15 Mar15 March 22:02

    https://hfp2022.headforpoints.blog/2020/09/23/can-you-cancel-the-return-leg-of-an-avios-redemption-flight-after-flying-outbound/

    “You cannot CANCEL the return leg of an Avios ticket, after the outbound has been flown, for a refund.”

    And I don’t belive that has changed since Rob etore that article last September.

    So you’d get back zero avios and cash

    You can however change the date or time of the return flight.

  • lumma says:

    15 Mar15 March 22:10

    How are you flying Qatar Airways using a 241?

    • Harry T says:

      15 Mar15 March 23:25

      @lumma presumably flights on BA metal were cancelled and they were rebooked onto Qatar if there was no BA alternative. Or OP is smoking something magical.

• Charlie says:

  15 Mar15 March 21:47

  A great offer has appeared on my Platinum Business amex:

  “Spend £1,000 or more in a single transaction, get £150 back

  Backing Businesses Offer”

  The offer is in the usual place you need to save offers to card. I’m trying to work out if the spend needs to be with a specific business.

  • Charlie says:

    15 Mar15 March 22:19

    Ok I read through the terms, pretty sure this is for any shop/online business that accepts amex.

  • Rob says:

    15 Mar15 March 22:22

    It’s been there for a while.

    Must be £1000 in one transactions, but can be anywhere.

    • Charlie says:

      15 Mar15 March 22:34

      Ah just found your write up from February.

      If it’s of interest, I only got the card last week, so I’m very pleased to have landed this.

    • Tarmohamed says:

      16 Mar16 March 01:17

      Can confirm the wife has got this after holding the card for only a week. Only got it for the 100k

• TicknBash says:

  16 Mar16 March 04:21

  Best value to book for 2 adults and a 3 year old with 241 / reward ?

  Or if 2x 241 is used, does anyone know what happens if adult number 3 can’t make the trip ?

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