Maximise your Avios, air miles and hotel points

The HfP chat thread – Thursday 28th January

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We have decided to run this daily chat thread on Head for Points during the coronavirus outbreak.

Historically, the daily ‘Bits’ articles were the de facto repository for random comments and questions.  With the news flow being lighter, we are running fewer ‘Bits’ articles.

The comments under this article are where you should post questions about travel and, indeed, anything else on your mind.  At this tricky time, and given that many of you are at home, we want the HfP community to have a place to chat.

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Comments (321)

This article is closed to new posts. Discussion continues in the HfP Forums.

  • Aston100 says:

    BA just changed an Easter flight.
    Moved from LGW to LHR, and now departing 3 hours earlier.
    Also returning 3 hours earlier, again into LHR rather than LGW.

    Is this sufficient grounds for a refund? I’m aware that there is some grey area pertaining to London Airport swaps.

    I no longer wish to go abroad at Easter, so was hoping for the flight to be cancelled so I could claim a refund.
    Thanks.

    • James Vickers says:

      They’ve refunded mine straight away due to airport swap alone

      • Aston100 says:

        Yeah, they just did that for me too.
        I thought I read somewhere that all London airports are collectively regarded as ‘London’, so an airport swap from one to another may not qualify as an actual change for the purposes of eu261 and suchlike.
        It’s a moot point now since my refund has been authorised, but I am still curious.

        • kitten says:

          change of airport covers it.

          BA tries to say all London airports are one but it doesn’t hold up.

      • Bill says:

        Easyjet trying the same thing lgw / ltn

    • Aston100 says:

      Incredible.
      I just spent under 7 mins from dialling to putting phone down.
      BA immediately agreed to a refund.
      No arguments or excuses whatsoever.

      This is a cattle class flight in Europe.
      I had (and am still having) ongoing issues with YouFirst over an F flight to KUL.
      Bizarre!

      But anyway, well done BA (for once).

      • kitten says:

        The reason is the reroute obligations when they cancel a longhaul route completely are potentially much more costly for BA.

        Hence their strategy of denial and then doing everything they can to block.

      • Jon says:

        @Aston100 “I had (and am still having) ongoing issues with YouFirst over an F flight to KUL.”

        Me too. They’ve stopped responding to emails (after initially replying same day in the first few rounds) and the phone agents are actively giving bad/wrong advice. I guess I’ll let it run to eight weeks from last correspondence from them, then go legal route…

        • kitten says:

          s75 perhaps might save you pain instead in case you paid by uk credit(not charge) card

          • kitten says:

            PS if you rebook I would consider QR over Malaysian despite having to go via DOH

          • Jon says:

            Thanks. It’s a little complicated in that it wasn’t booked direct with BA, which I know can cause issues with s75, although it was paid for with a UK credit card. I’m prepared to do any/all of s75, CEDR, and MCOL if necessary – haven’t decided on the best order yet… 😉

        • Aston100 says:

          Jon, what is the issue with your flight to KUL?
          I’m presuming that like me BA offered you an alternative via Malaysia Airlines, but at an inconvenient time of the day?
          Also, did you book through an OTA, if so, I can imagine BA might be reluctant to talk to you?

    • Toby says:

      We’ve got the similar for avios flights to Greece (BA moved from LGW to LHR), flight times are similar but LHR less convenient for us.

      Does this give us the right to request a date change to any point in the future even if there isn’t Avios availability?

      • kitten says:

        should do. however why would LHR be convenient to you on a future date, when it isnt on the same date you booked? i doubt BA could say when outward from LGW will be available again

        It would look cleaner if you used the change of airport to take a refund then book again later if you do manage to sort out how Heathrow would work for you on another date.

        • Toby says:

          Thanks! It’s mostly inconvenient due to the time of day (we have a young son, timing is everything!) and travel time to airports. I’ll start looking at flight times from both airports and see if there is a date and timing which could work. I guess we should look at late summer/autumn to give us more likely chance of it happening

  • Nic says:

    I have flights booked to New York mid-May, out First, back club. Used Avios, when there was a 50% discount, plus a 2-4-1.
    Hoping someone can help me answer some questions:
    1. Will I still be able to go to New York!!!!!
    1. What are my options if I cancel – clearly I can get Avios back for £35 each, but what happens to the 2-4-1, which would have expired in Dec 2021
    2. Can I get a voucher instead, but how does that work from a non-cash booking?
    3. Can I simply rebook for another date at the same cost in Avios?
    4. What happens if I leave it and BA cancels the flight?

    thanks

    • Andrew says:

      1. No, you won’t be going to New York unless you have residency/special reason
      2. Yes you can get a voucher, but that can only be used on future Avios bookings, not cash bookings
      3. You can’t rebook for a future date and still get the 50% unless BA cancel the booking, so it would be rebooking at the current rate.
      4. You can get a full refund of your taxes/charges and Avios

    • Anna says:

      I’m slightly more optimistic than Andrew: the US is roughly where we are with the vaccination rate and by the beginning of summer there may well be travel corridors with PCR tests required at each end. There will also be massive pressure from the US tourism industry to re-open, and an awful lot of Americans are desperate to begin travelling abroad again. You have until 24 hours before you fly to cancel and get a refund (minus the admin fee) or a FTV, so unless you need the avios & 241 to rebook sooner, it’s worth hanging on a couple of months to see how things are going.

      • ChrisBCN says:

        Absolute nonsense again Anna. USA is at 4.3 doses administered per 100 people, UK at 11.3. UK is almost 3x as many, not ‘roughly’ the same.

        Source: Ourworldindata

        • TGLoyalty says:

          What does the % of the population given the first shot actually have to do with it?

          You need to look at the % of the most at risk from Covid. The over 75’s and the clinically vulnerable.

          I won’t pretend to know the USA demographic but I’m not going to sit here and say 7.1 per 100k is vastly away from 11 per 100k when I don’t know the total % that fall in the at risk groups.

        • Alan says:

          But now Trump is out and a grown up in charge.

          We have a summer holiday in California booked and are hoping for a big speed up in the US vaccination rate. Also hoping for no PCR tests, these are just an expensive red herring as they detect less than half the infected passengers.

          • Tim says:

            Unsure about that last statement. Where is it that PCRs have been recorded as less than 50% accurate for infected people?

      • ChrisBCN says:

        #Factmonger

      • Andrew says:

        I think by late summer, early autumn that may well be the case Anna – but May seems too early to expect much to have changed.

      • Jon says:

        Thanks Anna, and I hope you’re right! I have an NYC booking for May. But who knows what may happen over the next 4 months. Even without a vaccine the rates of covid will go down as spring approaches (unless there’s some more nastier variants lurking) so there is hope restrictions will ease – there will be huge pressure to get back to normal, economically viable life. And sorry you’re getting hassle from a certain disgruntled ChrisBCN who seems out to cut you down. Try to ignore!

        • Ken says:

          Mid May seems heroically optimistic. Schools back early March at earliest, literally millions will be waiting for their 2nd vaccination in April. Nothing lost be waiting but wouldn’t be getting hopes up of flying.

    • Dave says:

      Some have reported being able to rebook online. Think both dates have to be same in relation to peak/off peak, taxes, charges, etc.

      • Anna says:

        I might be wrong, but my understanding is that you can only re-book online if BA cancels the flight.

        • memesweeper says:

          You are right. Even though there are plenty of NYC flights operating @Nic I’d hang in there and wait till T-36 hours in case of cancellation by the airline. If that doesn’t happen, take the voucher and/or refund. If they cancel, you can rebook for a future date.

        • TGLoyalty says:

          If the avios and taxes are exactly the same you may find you can change your flight online or via phone for free!

    • Charlieface says:

      If BA cancel you can demand a reroute at their cost

      • kitten says:

        and then not needing avios seat availability and peak/nonpeak date of your convenience does not matter

  • James says:

    Qatar just extended my 2021 Silver Status from June until the end of the year.

  • Ross says:

    Is anyone else getting depressed with the fact that it Travel seems to be getting more difficult, not easier, since the vaccine?

    Priti Patel stating she wants to make all travel illegal. Yet, it seems the business reasons still seem valid.

    I had a holiday booked for start of June to Greece and am now wondering if that will be allowed. Seems crazy that we’ll still be locked-in by that stage.

    • BuildBackBetter says:

      Plenty of time for things to change before June. Also, if you have had vaccination, there is a chance you might be able to travel. One more summer of not traveling is better than succumbing to the virus.

      • Ross says:

        My point is that I thought the virus would provide hope. Would provide a way out of this. Would provide some light at the end of the tunnel.

        Instead, we seem to be going backwards not forwards. Restrictions ramping up and not down.

        Also, a hell of a lot of miscommunication about the Mutant Ninja Turtles variations of the virus.

        • Ross says:

          Typo! I meant vaccine provide hope 🙂

        • Rob says:

          This is just posturing though, since the public enquiry into covid will be launched sooner rather than later and it will be career-ending for a lot of the people named in it. Best to do a Pritti and start falsely getting your excuses in now, as well as doing a couple of things to show how tough you are.

          Once all the Conservative voters are vaccinated (end of March) you will see a massive change in Government messaging.

          • Andrew says:

            Conservative voter in my 30s here – not expecting to be vaccinated by end of March.

          • George K says:

            I wish I shared your optimism when it came to career-ending scandals. Penalties for gross negligence, criminal incompetence, graft, corruption and cronyism appear to so far be limited to promotions to prestigious posts (or lucrative ‘retirements’)

    • Harry T says:

      I’m more concerned about the poor rate of vaccination in continental Europe. Amusingly someone called me a Brexiteer last time I mentioned this. Travel is probably going to be more reliant on the level of vaccination and hospitalisations at your destination, rather than your own vaccination status etc.

      Patel is a xenophobic cretin and nothing she says can be relied on.

      • babyg says:

        I can see us having all the hassle of the AUS/NZ styles border controls, without any of the benefits (freedom, sports matches, zero covid etc) in the not to distant future, im predicting mid march. Petri Patel should have gone when she was found guilty of bullying her staff.

        • BuildBackBetter says:

          Not really. The whole point of the external restrictions is to allow internal activity after vaccines.

          • Colin says:

            Tend to agree with that. Reckon a lot of the recent moves by HMG and the various statements by our leaders (Too soon to book summer hols, I`ll be holidaying in Cornwall this year, etc) are geared to revitalising our economy this summer by promoting staycations as opposed to foreign travel.

          • Vit says:

            Yes — similar to most countries in Asia.

        • Aston100 says:

          The fickle Daily Mail crew leapt to Patel’s defence over that bulling charge, saying that the civil service is full of overpaid lazy people who don’t like being told what to do.

          The same fickle Daily Mail crew were previously on her back about dinghies spilling refugees onto British beaches. They are again on her back about Covid restrictions.

          Daily Mail crew are beyond hypocrites.

      • Chris Heyes says:

        Harry T Seems nothing politician’s say can be relied on
        But yet strange anyone who is a remainer
        Comes up with “it was written on the side of the BUS” we was deceived lol
        So must be true lol Are 55/45 % idiots ?
        I didn’t believe it when i was told “Masks” don’t work don’t buy them
        I didn’t believe it when i was told Children can’t get it send them to school lol

    • Anna says:

      I will probably get shouted down but I think a lot of what is coming out of government mouths at the moment is what they think people want to hear and insurance against future allegations of not acting quickly enough and generally messing things up.
      Priti Patel is parroting popular ideas about closing the borders to make it look as though she would have done the same as Australia and New Zealand if she had been PM back in March (leadership bid, maybe, given calls are starting for Boris to resign?)
      As previously mentioned I think we will see limited travel corridors by the summer. Spain is talking in terms of starting to re-open to tourists in the spring, and there are other countries equally dependent on tourism.
      For all the talk of keeping UK nationals out, a vaccinated and/or PCR negative Brit is no different than one from anywhere else!

    • Nick_C says:

      I’m getting depressed with the fact that more than 8500 are dying each week in the UK, the hospitals cannot cope, the economy is stuffed, and the country will be carrying a colossal debt for decades to come; yet all some people can think about is going on holiday.

      Seems crazy that anyone is booking holidays while this pandemic surges on.

      • Anna says:

        Everyone’s depressed by that, but this isn’t a health blog and it would be bizarre to expect the thrust of articles and comments to be geared that way! There are plenty of platforms for discussing the pandemic (whichever camp you fall into), and besides, travel is a significant contributor to the economy which you’re also fretting about.
        Having something to look forward to is widely agreed to be essential for mental health as well!

      • Rob says:

        In all seriousness Nick, you may want to speak to someone about your mental health. Your posts on here, whilst welcome, very rarely show someone who appears to be looking on the bright side of life.

        I accept that I am in a privileged position with my family around me, a nice house and financial security, but we are on the home straight now with this thing now and making positive plans for the future is not only a good use of time but also life affirming in itself. I wouldn’t be running reviews of luxury hotels in the desert if I didn’t think people would react positively.

        • BuildBackBetter says:

          Can’t agree more. It’s unfortunate, but sit tight and plan for future.

        • James Vickers says:

          I do completely agree. I am really frustrated about how people make judgements on people for wanting to plan travel.. I have endured a lot like many others during this pandemic having a job on the front line which almost certainly led to me getting covid. I’ve had the first dose of vaccination and as soon as there is an opportunity to travel I will personally want to take it.

          Some people seem to think that it’s some sort of duty to stay run down as long as possible because everyone isn’t in the same position to travel.

        • Super Secret Stuff says:

          The Smaritans are always there to help, regardless of if it fits the social stereotype of “serious mental health issues” or situational struggles

          116 123 (doesn’t show on any phone bills etc.)

        • Nick_C says:

          That’s the sort of patronising nonsense that I have lately come to expect from you Rob.

          You used to have my respect, but this crisis clearly brings out the worst in people.

          I’m sorry your business is suffering. I suspect your mental health may not be as good as you are pretending it to be. I wish you well.

          • kitten says:

            I like your reply Nick_C.
            I suspect you are perhaps being very frank about the way many of us also feel sometimes. Talking about travel is trivial in comparison – and some people’s selfishness and ability to deny the facts about covid really does annoy me viscerally too – but not everyone that’s posting about hedonistic things on here is unaware. We’re trying to light a fire in winter night to keep the bad spirits away.

            I will continue to join you in condemning idiot selfish gits meanwhile but I have hope that there is always a cycle of things that will turn. My gut feeling is we will bounce back surprisingly quickly from thia one.

            And yes, I have on my own petsonal contingency list a number of worse things that could happen. So in a weird way I am actually quite optimistic!

          • bafan says:

            If you are unhappy maybe it is time to find another website. Rob is an optimist.

        • Tiff says:

          Rob, I respect and value your opinions on points, credit cards etc. Might I suggest that you stick to that and spare us your armchair epidemiology and psychotherapy? Your contributions this week on life expectancies and efficacy have been simply wrong and incompetent – I don’t particularly mind that from readers, but it’s not acceptable from the editor.

        • Chris Heyes says:

          Rob i agree with you i think “anyone” with mental health problems “however” caused should seek help at the earliest opportunity
          I’m somewhat like you Rob without your income though lol
          financially fairly secure, 20k a year is good for my needs.
          Probably not enough for most on here lol
          retired the last 23 years 2/3 long hols a year
          Never in my life had a headache (and i mean never ever) not even with ice cream/lollys)
          i consider myself very lucky never to have been depressed my partner says i laugh my way through life
          I tell her my first headache will kill me lol
          But in all seriousness if anyone needs help get it “NOW”

        • Anna says:

          Unfortunately the kind of vicious, personal attacks we have seen over the past months (directed especially as readers who identify as women) has meant that a good few regulars don’t feel inclined to spend much time on the site these days. People should take into account that this site is part of Rob’s livelihood, not Facebook or Twitter.

        • BLG says:

          Uncalled for Rob. I have noticed your comments this year have been to attack anyone with differing political and Covid views to you. You should be above that and leave it to the usual suspects. They know who they are.

          Bring back Harry at least he posted good stuff along with the crap. The hardcore now just post crap.

        • bafan says:

          Agreed. Glad somebody else said it.

      • BJ says:

        I disagree, people need something to look forward to, especially on dark days. Impacts on mental health seem much more likely amongst those who feel pessimistic and depressed than those who look on the bright side with hopes of better things to come. The holiday bookings also help to keep cash flowing at multiple levels and are helping to protect jobs and the travel industry. Things are bad enough as they are, they would be much worse if people stopped booking. For example, I think there is a good chance Virgin would be gone already if people hadn’t kept money and miles flowing through them. All my plans for 2020 were cancelled but it’s not stopping me booking for 2021/22. I am not being irresponsible, I’ve done my best to comply with the rules to date and will continue to do so. If the rules say I can take the holiday I planned then I will, if not then I’ll cancel and start planning the next one. Death happens, that’s life. It happened on a massive scale in some countries from non natural causes but that did not stop us taking a holiday: a case of out of sight out of mind, just look the other way. But now what, it’s a scandal if somebody wants to take a vacation while death is occurring on a massive scale from natural causes in our own back yard?

    • marcw says:

      The Q1 was always expected to be bad, horrendous. It’s winter. Days are very short, cold, wet… people spend more time indoors than outdoors. It’s depressing. TV is day and night talking about covid. Constantly. Together, it doesn’t help.

      Expect this trend to change in the Q2. But Feb and March are going to be some very tough months. I wish I could hibernate.

      • Rob says:

        On the positive side, this is always the case. Jan and Feb are always dismal, which is why you usually find me finding an excuse to do some flight reviews from somewhere sunny in late January. You’re not missing much because you would be sat at home with rain coming down outside anyway, covid or no covid.

        • Andrew says:

          I do agree, it’s getting the balance between making plans to have something to look forward to and not making plans which will just disappoint when cancelled (again) – which also impacts on mental health. Personally I’m looking to September for international travel and hopefully some UK travel over the summer.

          • Ross says:

            SOOOO…is the collective view that my Yacht Trip on 29 May is…
            Over 50% likely to happen?

            I trying to look on the bright side, I’d appreciate some affirmation 🙂

        • Chris Heyes says:

          Rob Jan and Feb always dismal, On that i have to disagree with you many a month Timesharing in Canary isles never dismal usually 70 degrees.
          Jan, Feb, March always good for getting xmas presents bought, packed n labelled.
          This year even better got half already bought and wrapped normally takes until end of March to get them all finished
          Mind with 26 Great Grand Children and Grand Children between us plus 5 kids n partners. We always need start in January lol
          30 Easter Eggs and money envelopes need suitcases to get them from Tesco
          Birthdays well you can imagine not a free month in the year.
          plus shares every month until they reach 18 (Not Great Grand Children i add)
          If anyone’s feeling down read this lol

      • Genghis says:

        This year, yes. Hope to be in the Western Cape Q1 2022. Going away somewhere sunny in February really lifts the spirits.

      • kitten says:

        This is why I have no issue being locked down Jan-Feb. Being locked down in spring would be much more of an issue.

    • callum says:

      I don’t think any travel restrictions really “seem crazy” in the context of a relentless global pandemic which has contributed to the deaths of well over 2 million people and caused untold suffering to millions of others (even before you get to the consequences from the various restrictions themselves).

      • The uncivil servant says:

        Whilst mental health issues should rightly not be taken lightly, I feel that over the last couple of years, with high profile celebs and the usual royal goons lecturing the masses on the subject, its become a bit of a cause celebre. The advent of social media has only strengthened this, and whether that’s a good or bad thing I leave to those more qualified to comment on. I would only say that when I see teens in tears on Facebook/twitter complaining about exam stress, it just makes me laugh, the sense of entitlement/victimhood is both palpable and rather pathetic. I fear for the country going forward.

  • BuildBackBetter says:

    Any Marriott hotels in the south east selling gift cards? Thought of using the 10x points offer before cancelling the Amex Marriott card.

  • MilesOnPoint says:

    ALL BA Future Travel Vouchers validity now extended to April *2023*

    Just got off BA Gold line this afternoon and the have confirmed that from today ALL Future Travel Vouchers (existing and newly issued) will now be valid for use until APRIL 2023

    @Rob not sure if you’ve already had this flagged

  • Andrew says:

    Just wanted to check on some advice I’m about to give my father in law. He has a 2-4-1 voucher which is going to expire soon. Am I right in thinking that he can apply it to a cheap economy RFS anywhere and then cancel that booking for a FTV? The FTV will be valid until April next year at least and he can use it to book a reward flight for two in any class to anywhere worldwide provided the outbound flight is taken before the FTV expires?

    • Anna says:

      I did exactly this, although I did intend to travel initially and only cancelled because my OH couldn’t get leave. Just bear in mind that the same passengers need to be on the new booking in case this is an issue!

      • Anna says:

        And my 241 which expired this month is now hopefully valid for more than 2 years now!

    • Rob says:

      ALL travel must be completed by the expiry date. You can’t change the passenger names. But, yes, fundamentally that works.

      However I would wait until the very last minute before doing this as BA is likely to extend the 241 voucher anyway.

      • Andrew says:

        Thanks Rob. Slightly nervous about leaving it to the very last minute since there might not be any cheap RFS availability left especially if BA reduce their timetable even further but I’ll have him keep an eye on the options.

    • kitten says:

      he should book with the voucher at the last moment as Rob describes.

      then wait till 36-48 hours or so before the flight he used the voucher on – just in case BA cancels the flight or significantly reschedules it. As if that’s whar BA does then you get a wider choice of options.

      You could then book same route much later on a date that would normally be expensive, for example, at no extra charge. As well as choosing a refund if you dont want to keep the voucher or an FTV if you do.

      You won’t have to make up your mind by the date of the cancelled flight either. The only time you would need to do something by the date of the flight would be if only part of the ticket (eg just one flight and not the first one) is cancelled in which case if I hadnt decided what I wanted to do I would call BA and say I wasnt sure what I wanted to do but would not be taking the other flights on my booking while I consider my options/fitting in with other plans and I would contact them later to sort out what I wanted to do.

  • Grimz says:

    Yes, it won’t expire until April 2023 with todays announcement.

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