The HfP chat thread – Friday 8th January

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We have decided to run this daily chat thread on Head for Points during the coronavirus outbreak.

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General

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TGLoyalty says:

8 Jan8 January 22:25

Glad it’s working. Hopefully curve can update their system ASAP so it works correctly.

However, there’s no reason they couldn’t hold your old address under GPDR as it’s part of your account history with them.

They are entitled to keep any data on you as long as it’s held securely, you can request some data to be deleted from a companies systems but there will be some core they must hold on to for legal reasons for a number of years, especially when it comes to financial services. I don’t work in financial services but I imagine name, DOB and addresses are probably the bare minimum to be able to identify you in the future.
- BuildBackBetter says:
  
  8 Jan8 January 23:33
  
  Yes, but they still have old address and post code linked to the card. See my post in previous page.
  Does Ernie send any physical statements? Hope they don’t send anything to the old address. .
  - TGLoyalty says:
    
    9 Jan9 January 00:20
    
    Perhaps they never changed both addresses and ERNIE verify just billing not shipping, while others verify shipping?
    
    Could explain why some people are adamant some places just won’t accept their curve ie seagulls.
    
    I’ve never had a physical ERNIE statement but I have a habit of setting everything to electronic/paperless as soon as I sign up.
Sina says:

8 Jan8 January 23:26

Question about HSBC credit cards:

1- Will HSBC refund pro-rata the annual fee for WE card?
2- is there any benefit in applying for the free card and then upgrade to WE? Or should I go straight to WE?
- BuildBackBetter says:
  
  8 Jan8 January 23:31
  
  1. No
  2. Go straight to WE if it’s beneficial.
  - Sina says:
    
    9 Jan9 January 00:21
    
    Thank you!