The HfP chat thread – Tuesday 29th December

This article is closed to new posts. Discussion continues in the HfP Forums.

• James Craig says:

  29 Dec29 December 12:47

  Because they purport to be an international broadcaster. Sky reported it an hour ago.

• M says:

  29 Dec29 December 12:53

  Emirates announces premium economy – https://t.co/WpBbPKQ7gi?amp=1

  • Andrew says:

    29 Dec29 December 14:41

    That’s pretty classy looking. Depending on what the meal service is like I might even be tempted to try it for a day flight.

• MKB says:

  29 Dec29 December 13:10

  Virgin’s WhatsApp service seems to have been downgraded to an automated bot, devoid of human presence. I am trying to do a penalty-free cancellation of a booking where VS have cancelled one of the flights and rebooked the following day, but the bot just directs to an online form to request rebooking.

  Anyone know what today’s wait times are on the phones?

  • Algor says:

    29 Dec29 December 14:10

    Whenever you read a book or watch a movie call and place your phone close by on low volume speaker, learned this in corona time and works not bad (in spring my BA calls were on average 3vhours).

    As long as you have ‘the time’ to resolve issue its easy.

  • Tom1 says:

    29 Dec29 December 14:16

    Call at 7am. Minimal waiting times ime

    • Super Secret Stuff says:

      29 Dec29 December 14:37

      +1

  • Rhys says:

    29 Dec29 December 14:46

    Probably just a Christmas pause. If not urgent why not wait until next week?

  • Nick_C says:

    29 Dec29 December 15:01

    I used the text message service on 4/12 to request a points transfer to Hilton. Automated Attendant guided me through 3 options, got a response 54 hours later on 6/12, and the points reached Hilton on 11th.

    If automation works, and helps the airlines to deal with non urgent enquiries in these difficult times, then surely that’s a good thing.

  • James Vickers says:

    29 Dec29 December 19:11

    Have to be honest and say virgin helped me loads today on WhatsApp change a booking. Was very convenient so unsure how you had that experience

• Martha says:

  29 Dec29 December 13:28

  Is there anyway to track your amex referrals and what can you do if you don’t get a referral bonus even know it was clicked through

  • Leigh says:

    29 Dec29 December 13:50

    I contacted Amex last week because I didn’t receive the referral bonus for referring a friend in Nov. I was told that the referred person needs to contact Amex to check the tracking and that it could only be done 90 days after the referred person’s application (the T&Cs say that it takes up to 90 days to credit referral bonus).

    • Harrier25 says:

      29 Dec29 December 14:10

      Nonsense. I received my referral bonus within 48 hours of referring my wife at the start of November. It amazes me how these so called customer service advisers repeatedly get away with spouting constant drivel.

      • Aston100 says:

        29 Dec29 December 16:07

        They honestly do talk so much BS lately. I had the same nonsense spouted at me too.

  • james says:

    29 Dec29 December 14:12

    It could be your referee has done something during the click through process that has lost the link back to your referral. I’ve found that out in the past. You need to be very careful.

    If there’s no link then unlucky.

    • Brad says:

      29 Dec29 December 14:25

      So no double dipping then?

      • John says:

        29 Dec29 December 16:30

        I double dipped once in 2015 but it never worked again after that

  • Chris Heyes says:

    29 Dec29 December 21:14

    Martha, done it myself with quite a few referral just one didn’t go through correctly (I Clicked through myself) after a bit off hmmin and haaain customer services did it manually
    (i had the email i’d sent for the referral which helped they at first said he hadn’t gone through correctly, but when i told them i was there and i went through for him they admitted because i did a lot it was June just gone, it might have been missed by there system)

• BuildTheWall says:

  29 Dec29 December 14:09

  Is it possible to make prepayments to halifax mortgages online by debit card?

  • babyg says:

    29 Dec29 December 15:39

    i haven’t found a way, i use telephone banking… takes less than 5mins and no humans involved…

  • Genghis says:

    29 Dec29 December 19:34

    Only bank transfer online. By phone can be debit card.

• Marvel says:

  29 Dec29 December 14:28

  Anyone want to share a bulb referral link?

  • 747_Brat says:

    29 Dec29 December 15:17

    I was about to share it, but just logged in to my Bulb account only to find that Bulb has disabled my referral link after I put in my switch request last week.

    I am switching to Igloo. They offer lower rates than Bulb and allow Amex top-ups keeping the direct debit to just £1. Their Trustpilot reviews are also very very good.

    In case you change your mind to Igloo, here’s my referral link. We both get £50. Thanks.
    https://refer.igloo.energy/neerajg3609

  • Colin MacKinnon says:

    29 Dec29 December 15:21

    Here’s mine: http://www.bulb.me/colinm8996

  • Jay says:

    29 Dec29 December 17:21

    http://www.bulb.me/julianf1752

• Tom1 says:

  29 Dec29 December 14:31

  Etihad Amex offer 250 off 500…

  I saw a discussion here a few days ago about how to book something now that can be used as ftv or similar, but can’t find it now.

  Any hints and tips how to claim the offer?

  In return – my tip on the Hilton and Marriott Amex credit offers is check the ones with golf courses – They will sell golf vouchers/gift cards.

  • Andrew says:

    29 Dec29 December 14:39

    Pretty straight forward – book a flight you don’t intend to take, then cancel it for a FTV.

    • Saiz says:

      29 Dec29 December 14:56

      However, if you take the Etihad Credit voucher you need to travel (not book) by 31st October. Just read the terms on their website. They are quite clear.

      • tom1 says:

        29 Dec29 December 22:50

        Thanks – yes, it was the 31/10/21 limit that puts me off.

• r* says:

  29 Dec29 December 15:01

  Has anyone had any success making a future booking charged immidiately for the £400 Marriott offer? If so, which hotels?

  When Ive tried to make a booking so far they keep forwarding the call to marriott central bookings which presumably wont trigger the offer.

  • G says:

    29 Dec29 December 15:28

    I have with W London. Made a prepaid booking online and waited a week but nothing was charged so called up the hotel and asked for it to be charged. Waited another few days and it was still not charged so ended up emailing and it was charged within a few hours as ‘W London Leicester Square’.

    • TGLoyalty says:

      29 Dec29 December 15:33

      whatever dot whenever at whotels dot com

      In case anyone else wants to try the same @ W London.

  • Dan says:

    29 Dec29 December 15:30

    Yes someone had done it Grosvenor House, I am currently trying with the London Edition for March, although it’s only security Manning the desk, he’s given me an email address for them now.

    • Harry T says:

      29 Dec29 December 15:32

      London EDITION and W are very responsive and helpful via email – I’m sure either would be happy to charge someone in advance!

      • Dan says:

        29 Dec29 December 23:18

        Thanks. Got a nice email quickly from London Edition, but there’s no one there able to process a payment so will be changing to Grosvenor tomorrow I think!

  • MarkH says:

    29 Dec29 December 22:05

    Grosvenor House worked fine

This article is closed to new posts. Discussion continues in the HfP Forums.