The HfP chat thread – Friday 4th December

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• The real John says:

  4 Dec4 December 04:44

  ernie Q – pb says next results due 5 January. Do I have to leave the money in there until the 5th to be in the draw, or can I take it out on the 1st?

  • Tom says:

    4 Dec4 December 06:16

    You can take it out on 1st

    • Bigmaggot says:

      4 Dec4 December 07:05

      There is a tick box that says only withdraw after next draw

• Youllnever says:

  4 Dec4 December 05:22

  Has anyone tried/know if the supposedly online-only Selfridges amex offer triggers on in-store spend now that they’re back open?

• The_real_a says:

  4 Dec4 December 05:27

  Shop small is back. Check your Amex offers. Starts 5/12 to 20/12. £5 off £10 upto 10 times per card.

• John says:

  4 Dec4 December 05:33

  Anyone else notice a change in curve limits? 30 days is blank and 365 days is £1.4m 😳

  • BJ says:

    4 Dec4 December 05:50

    Yes, it happened a few days ago. I think the consensus wasn’t hat it is a glitch but it still hasn’t been reversed.

    • Jonathan says:

      4 Dec4 December 07:02

      They’ve stated on their forum that it’s not an error, they relaxed limits for Black Friday/Xmas. They’re also working on a new way to calculate & apply limits apparently (no further details provided)

      • Crafty says:

        4 Dec4 December 08:50

        Oh good, my wife and I are spending £1.4m each this year so I’m relieved to be able to put it all on Curve

      • BJ says:

        4 Dec4 December 09:00

        Thanks, missed that.

• BJ says:

  4 Dec4 December 05:53

  Amex Donald Russell offer: anybody know if the new customer benefits from Voldeport pays if I buy one of their giftcards?

  • Crafty says:

    4 Dec4 December 08:50

    My last Donald Russell Voldeportal declined even for a legitimate purchase (not a gift card). YMMV

  • Travel Strong says:

    4 Dec4 December 08:54

    I never got the new customer %, tracked as existing customer rate even though i’d never used them before. I’ve put in a support request but thats gone nowhere for a couple of weeks.

    • Harpo says:

      4 Dec4 December 10:11

      Me too

    • Lady London says:

      4 Dec4 December 11:25

      I have also had 2 things since September not track at all even though from merchants used previously that tracked without problem. I’ve not changed my setup or way of working at my end.

      Given increasing reports of this about TaCo Bell I am wondering if they’ve nobbled tracking so you only get it if you watch carefully after purchase and complain otherwise they are just keeping the money when it comes from the merchant ?

  • BJ says:

    4 Dec4 December 09:03

    Thanks both, will probably reconsider.

• Vit says:

  4 Dec4 December 06:09

  Anyone know if Fenwick offer is cumulative? I used the offer the other day and got email triggered but, classic problem, they shipped out item separately and charged separately as well. Rookie mistake, already started using the item so cannot return.

  • TGLoyalty says:

    4 Dec4 December 07:52

    I think you’ll be fine.

    • Vit says:

      4 Dec4 December 09:02

      Fingers crossed, TGL. I think what happened if you ordered multiple items from the same department (i.e. beauty products) then all items will be shipped out from the same warehouse but when you start adding items such as foods, clothes, etc. then getting a bit tricky with the dispatch. Will report back the results.

      • BJ says:

        4 Dec4 December 09:06

        I think most offers tend to be cumulative. Even if nit, you could voice your annoyance to amex that you missed out simply due to staggered shipping.

      • TGLoyalty says:

        4 Dec4 December 09:29

        It’s possible the online merchant code is coded as cumulative for this very reason.

        ie for selfridges I know from experience it’s not cumulative Instore but it seems to be online.

• The Original Nick says:

  4 Dec4 December 06:27

  Bendy Q, On my Bendy card it has at the top of my account details , My Curve Card limit today, What does this mean?

  • BJ says:

    4 Dec4 December 06:49

    Maximum transaction(s) value on any given day.

    • Genghis says:

      4 Dec4 December 07:19

      Which is now the lower of your daily limit and unused annual limit.

• Shelly says:

  4 Dec4 December 06:58

  Can anyone help me with my tights after being downgraded from first to business by ba for a flight in august. They say I have to pay a cancellation fee if I don’t accept the change.

  • Shelly says:

    4 Dec4 December 07:00

    Rights not tights 😂

    • Darren says:

      4 Dec4 December 07:26

      😂

  • Jonathan says:

    4 Dec4 December 07:09

    Hmmm. This is a slightly tricky one in that I don’t think EU261 gives you the right to cancellation with full refund although BA have traditionally offered this or a reschedule to a new date with First.

    What you are entitled to (& I would say is the best option for an F to J downgrade) is a 75% refund of Avios & the fees/charges for each flight that was downgraded. You have to actually take the flight but it will make it the cheapest business class flight you’ll ever take (plus if you get creative with how you value an Avios you could actually end up flying for free).

    • Simon CH says:

      4 Dec4 December 08:26

      What happens if they later do have a First Class cabin on te flight?
      There are thousands of tickets that have been changed/cancelled from First to Business, maybe due to plane changes and maybe due to over selling?
      But if you find that your flight does have a First Class when you fly, what can you do??

      • Jonathan says:

        4 Dec4 December 10:33

        Airlines have the right to downgrade you if they wish (for whatever reason). The passenger’s only right is to be compensated 75% of the sector cost (including all airline fees but excluding genuine taxes). A lot of airlines would historically let you move the flight to a service with First but this may become trickier with BA as lots of routes are losing First.

        For First to Business then the compensation massively outweighs the drop in service so I’d always be happy. Business to PE I’d be more annoyed as loss of bed for overnight is a big loss.

        There is no accept or reject option, merely asking for them to accommodate reasonable requests eg. For LAS you could ask for rerouting in First via. LAX (tbh I’d take Club Suite direct on an A350 now it’s not the clapped out, non refurbed, old 747’s they used to send to Vegas).

  • MattB says:

    4 Dec4 December 08:13

    I am in a similar position our flight from Vegas next summer has been downgraded to club. I’m happy to accept as the dates and times are most important but obviously want to maximize the potential compo. Do I just accept and put in a claim after the flight?

    • Simon CH says:

      4 Dec4 December 08:29

      Same here, I bought multiple tickets, cash and point redemption in the sale and the Vegas flight has changed from a 777 to a A350 with no first class. But what rights do you have ? Bought and paid in full in advance with good faith, but cancelled 6 plus months in advance.
      If they have a First when you do fly what can you do? If your already accepting the downgrade?

    • Lady London says:

      4 Dec4 December 11:32

      I think for the sake of good order I would call them and state you are accepting the downgrade however on an involuntary basis and you will ve contacting them for your comoebsation for involuntary downgrade under EC261/2004 after the flight.

      They may or may not note this on the PNR, I would keep a note of date and time and who you spoke to.

  • AJA says:

    4 Dec4 December 08:42

    Is this a revenue ticket or Avios and what route? Other than flying Club and taking the downgrade compo you have the right to request rerouting on a service that has First. But that is very limited as it requires a First service to be available. You should not be paying a cancellation fee if you no longer want to travel as BA has changed the contract not you. Did you call YouFirst to discuss your options?

  • AJA says:

    4 Dec4 December 09:01

    One more question, what exactly does your email from BA say regarding the downgrade?. If it mentions the word cancellation then your flight was cancelled you should be able to get a full refund without cancellation fee. If BA says no I think you could do a charge back. There are a few reports on FT of BA no longer allowing cancellation even though they used to offer this as a routine response. I think its to do with preserving cash in these Covid times

  • Jay says:

    4 Dec4 December 11:24

    Oooh err!! Not familiar with business or first tights!

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