The HfP chat thread – Monday 2nd November

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Lol says:

2 Nov2 November 10:02

O/T. I’m not sure if this is of interest but in January I booked a P&O cruise for Easter which of course was cancelled because of the pandemic. P&O said they would take until May for me to get the refund but it didn’t happen so I put in a section 75 claim to AmEx who credited my account the next day. Thankyou to the extensive correspondence in these columns on making section 75 claims which was the inspiration for my doing so. However, I received the refund again and direct from P&O on 30 October and this was credited also against my AmEx. I’ve let them know but I’m surprised it happened as there must have been thousands of s.75 claims and I’d have thought P&O would simply have refunded AmEx direct.
AJ says:

2 Nov2 November 10:24

Has anyone successfully split a onefinestay booking across many amex cards? The £200 off £200 offer is on a lot of my cards, would be nice to get a (nearly) free stay out of this for next year!
- meta says:
  
  2 Nov2 November 10:50
  
  Why don’t you call them and ask? It can’t be done online obviously, but maybe you’ll get the agent who is able to process it.
- Tom H says:
  
  2 Nov2 November 20:14
  
  I d be interested to know this swell, or purchase gift cards, I looked and I could only find third party ones?
Adam says:

2 Nov2 November 10:40

Almost hit £10k on my BAPP but am struggling to work out what reward card to sign up to next. Wife is still within her 24 months so referring her for BAPP would be a gamble but I know sometimes it is possible to ‘slip through the net’ (different email address etc).

Not eligible for BA Gold (24 months etc).

Not seeing any great sign up bonuses with Virgin at the moment.
- BuildTheWall says:
  
  2 Nov2 November 10:57
  
  Assume you mean Amex Gold? No sign up bonus, but you can get 10k bonus points for spending 15k.
- Super Secret Stuff says:
  
  2 Nov2 November 19:05
  
  Personally I would wait until you qualify for a bonus.
James says:

2 Nov2 November 10:52

Hi all, was looking to eat at Berners Tavern on Tuesday but wanted to confirm payment would be taken from The London Edition to active the £400 credit offer. This was my response:

Hi James

I have personally eaten in the restaurant twice in the last month and I can 100% assure you my bank statement says Berners Tavern. I actually checked my personal account before responding to you.
- Peter K says:
  
  2 Nov2 November 11:08
  
  Response from whom?
  - James says:
    
    2 Nov2 November 11:38
    
    The Head of Restaurant
    - TGLoyalty says:
      
      2 Nov2 November 11:42
      
      vs proof it said Marriott on the screenshots Rob provided?
      - James says:
        
        2 Nov2 November 11:49
        
        I shared the article with the Head of Restaurant and the above was her response.
      - TGLoyalty says:
        
        2 Nov2 November 12:00
        
        I have to be honest this deal is one of the biggest saga’s on this site for ages. The amount of moaning about not getting it and the others questioning every bit of data is unbelievable.
        
        You know why things like this get shut down quickly? Because people get too chatty rather than just believe the evidence provided by fellow readers.
        
        Personally If the risk of it not working is too great then I’d just leave it.
      - Lady London says:
        
        2 Nov2 November 12:33
        
        ….well in this case there wasnt just chatty there was a headlined article….!
      - A says:
        
        2 Nov2 November 12:53
        
        Important question: did the person in question spend on an Amex, or a debit card? “Bank statement” suggests credit or debit card of some sort rather than Amex…
- James says:
  
  2 Nov2 November 12:15
  
  People on comments section get too chatty. Who’d have thought it?
- James says:
  
  2 Nov2 November 12:36
  
  Lady London, exactly my thoughts too. May aswell just shut the website down.
  - TGLoyalty says:
    
    2 Nov2 November 12:45
    
    Clearly the “head” of this restaurant didn’t read HfP themselves otherwise they wouldn’t need to be sent a link!
    - James says:
      
      2 Nov2 November 12:54
      
      What is your issue here? My findings today may have saved someone the misfortune of being stung with a £400+ bill when they thought they could be getting £400 statement credit.
      - TGLoyalty says:
        
        2 Nov2 November 12:59
        
        Or they’ll get it because the head has no idea how their systems are actually set up
Kai says:

2 Nov2 November 10:57

No harrods offer for me sadly
r* says:

2 Nov2 November 11:04

So the £100 Harrods from amex is not going to be available for all cards?

Anyone called amex to confirm yet?
- Kai says:
  
  2 Nov2 November 11:08
  
  Chatted to customer service, was told the offer would be pre enrolled to the whoever received the offer in the post.
  - Dave says:
    
    2 Nov2 November 11:23
    
    Typical Amex mess! I phoned up to discuss cancelling my card last week after the new year card fee of £575 hit.
    
    “We’re doing great offers to keep cardholders like you. Have you heard about our new Harrods offer?”
    
    Me playing dumb, “no what is it?”
    
    “All platinum card holders will get a £100 credit at Harrods starting next Tuesday.”
    
    “Will it be on my offers?”
    
    “It doesn’t need to be, its for ever cardholder. So you definitely qualify.”
    
    Then checked with chat yesterday, “ are you referring to the Harrods 100% statement credit? If so this is already saved to your card.”
    
    They then Paste the deal to confirm. I haven’t had an email or letter or anything at all to say I’m eligible aside from the phone call and chat, as I said earlier I guess I’ll run with it as I have confirmation I’m eligible and then will argue with Amex if not.
    
    But it does seem another situation where customer services give conflicting information!
    - Andrew says:
      
      2 Nov2 November 11:27
      
      Repasting from earlier in the chain:
      No mailer here – not on my offers tab either. Just phoned Amex, spoke to Brighton, and they’ve confirmed I am enrolled and all the terms, and also confirmed that their call is recorded so if there’s any problems then I’m covered. So basically if you’re in doubt about the offer, call them and check and they will tell you if you are enrolled or not. They certainly do seem to have overcomplicated this one – things in the post, hidden offers tab etc….
    - Chris says:
      
      2 Nov2 November 11:59
      
      Tuesday?
      Today is Monday. Did you mean Monday, or is the offer in fact starting tomorrow?
    - Gary says:
      
      2 Nov2 November 13:29
      
      Just chatted with Amex and have been told that it is for a target audience. If you have not recieved a letter or on your offers then you are not enrolled in the Harrods offer. Also told me they cannot add you manually for the offer as the system automatically generates who was targetted for this offer.
  - Paul says:
    
    2 Nov2 November 12:44
    
    As I suspect as per my mention of this earlier.
- James E says:
  
  2 Nov2 November 11:09
  
  The T&C on the back of the mailer clearly say the offer is targeted.
  - Andrew says:
    
    2 Nov2 November 11:27
    
    An offer for just primary Platinum cardholders is still targeted – ie not for free BA cardmembers
    - James E says:
      
      2 Nov2 November 11:33
      
      Huh? The letter says it’s a platinum benefit/ thank you. Why would it be being sent to BA cardmembers?
      - TGLoyalty says:
        
        2 Nov2 November 11:44
        
        because people read about this stuff online.
        
        Just because its targeted doesn’t mean its not targeted for all primary platinum cardholders.
      - Paul says:
        
        2 Nov2 November 12:47
        
        The way to test this is for someone who has not received the letter to buy something from Harrods on their Platinum card and see if they get a credit. Otherwise these discussions will go around in circles. I might head over and make a purchase.
      - Rob says:
        
        2 Nov2 November 13:01
        
        Exactly. A loaf in the grocery hall will prove it either way. I’d do it myself but I did have the mailer on my doorstep when we got back from hols on Saturday.
      - Andrew says:
        
        2 Nov2 November 13:06
        
        Or just call Amex – took me less than 5 minutes and all confirmed (despite no mailer)
      - TGLoyalty says:
        
        2 Nov2 November 13:16
        
        Well I’ve already took the plunge for something I was going to buy anyway.
        
        I’ll let everyone know how it went, no confirmation email anyway.
Nick_G says:

2 Nov2 November 11:11

Anyone received the Qatar Amex offer on supplementary cards, or is it just the primary cards that are targeted for the Qatar offer?
- mzb says:
  
  2 Nov2 November 11:23
  
  Seen it only on primary cards (across 3 cards).
  - Nick_G says:
    
    2 Nov2 November 11:38
    
    Cheers, thanks!
Jane says:

2 Nov2 November 11:14

A recent refund has taken my total spend to year just under 10K on my BAPP card, I already have the 2-4-1 which I’m not worried about going anywhere but my progress tracker shows sped £300 and trigger a voucher. if you go over the 10K limit again do you get another ??
- Anna says:
  
  2 Nov2 November 11:31
  
  No, one voucher per card year.
  - Anna says:
    
    2 Nov2 November 11:32
    
    And you’ll need to spend £10,300 to get your next voucher.
- Sam says:
  
  2 Nov2 November 11:32
  
  lol no
  - Jane says:
    
    2 Nov2 November 11:44
    
    Shame, but was worth a thought. thanks all.