The HfP chat thread – Thursday 22nd October

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• H says:

  22 Oct22 October 10:58

  Apologies if this has already been covered but does anyone know for sure if the £400 Amex Marriott offer applies to cumulative spend? For example, would it apply if:
  1) I stay at W London for a night (sub £400) and then stay at the JW for a night; or
  2) I stay at the W for a night (sub £400) and have dinner at the JW steakhouse or Berners Tavern (provided that the restaurants use the same code as the hotel).
  If you’ve used the offer on cumulative spend, please let me know. I’m aware that previously a number of offers have worked with cumulative spend but I don’t want to risk it.

  • Gin and Tonic Please says:

    22 Oct22 October 16:35

    Cumulative should in theory be fine, as the offer is based on ‘eligible spend’ rather than ‘an eligible transaction’. (Just check other offers to see what I mean.) That said, I don’t have proof for you…

• AJA says:

  22 Oct22 October 11:43

  The Guardian reporting International Airlines Group (IAG), the owner of British Airways, has slashed its flight schedule for the rest of the year as it reported a €1.3bn loss over the third quarter.

  In an unscheduled trading update, the group said it was cutting flights between October and December to just 30% of normal levels, blaming the reintroduction of travel restrictions by many European governments.

  https://www.theguardian.com/business/2020/oct/22/british-airways-owner-iag-flights-international-airlines-group-covid-travel-europe

  • TGLoyalty says:

    22 Oct22 October 13:50

    Their actual cash flow for the quarter will be far more interesting than accounting losses

• Tom says:

  22 Oct22 October 12:10

  If i have a BA 2-4-1 voucher but there is no reward availability on the dates i want to travel (July), if i book a flight next month with the voucher and it gets cancelled what does BA give me? Does it make a difference if i cancel it or BA cancels it? Thanks!

  • Jonathan says:

    22 Oct22 October 12:27

    If BA cancel you can rebook whenever you want within 365 days of ticket purchase, don’t need Avios availability. If you cancel for a voucher then need Avios availability but can change route. Otherwise pay £35/person & get full refund.

    • Darren says:

      22 Oct22 October 12:31

      I have seen this in comments but where is it in T&C’s? BWC?

      • Colin MacKinnon says:

        22 Oct22 October 13:20

        Rebooking are no extra cost for same route in off peak was in T&Cs of my recent 50% Avios sale booking. Took a screen shot.
        If booked off peak and want to rebook peak, said they could charge the difference – but didn’t say what the difference might be ie 50% sale off peak rate to 100% peak non sale rate!

        • chef says:

          22 Oct22 October 18:12

          I booked a flight that i was hoping would be cancelled during the 50% avois sale and when it was youfirst happily moved me to september despite no avois availability without any push back at all.

        • Darren says:

          22 Oct22 October 18:45

          Thanks Colin

    • Tom says:

      22 Oct22 October 14:08

      Thanks for this. So If BA cancels does it have to be the same route? Thanks!

      • Rob says:

        22 Oct22 October 14:28

        Yes (there is some leeway, 500 miles I think).

• Mco says:

  22 Oct22 October 12:20

  If I cancel the business Platinum card do I get back the full fees pro rata or do they take away the £250 bonus that they gave me at renewal 2 months back? Anyone get any bonus points to avoid cancelling?

  I will be taking out the personal platinum instead due to better offers. Can they just swap it?

  • Sandgrounder says:

    22 Oct22 October 13:08

    Can you get a sign-up bonus for personal if you have recently held a business plat? If not, maybe get the green and upgrade if you think you will hit the spend target? And get a referral for the green from a partner or a friend, or Rob? Not sure on the 250 sorry.

    • Mco says:

      22 Oct22 October 14:07

      I have has the Gold last year so the 2 years isn’t up. Won’t qualify for bonus anyway.

• James says:

  22 Oct22 October 13:14

  Is it just me or have BA literally just moved the goal points regarding the amount of tier points you need to receive a certain status? It was 450 for Silver but not it appears to be 600.

  • James says:

    22 Oct22 October 13:16

    Ignore this, missed the Coronavirus small print at the bottom. Oops.

• Graeme2 says:

  22 Oct22 October 13:18

  Does anyone have any experience of how effective BA Shopping is at clawing back avios in the event that an item is returned after points have posted?

  • Andrew says:

    22 Oct22 October 13:21

    Pretty good at clawing back in my experience.

    • Genghis says:

      22 Oct22 October 15:54

      And good at clawing back even for perfectly valid purchases. I avoid.

      • dezbez says:

        22 Oct22 October 20:52

        Agree. And also clawing back some two years after the event when the retailer has gone bust (HoF)

  • BS says:

    22 Oct22 October 13:36

    I frequently buy items of multiple sizes and return the ones which do not fit the best. Well under half have been refunded on my avios account, but it does happen: it certainly isn’t worth buying things you don’t want in the hope you might get to keep the Avios

  • Graeme2 says:

    22 Oct22 October 14:23

    Thanks Andrew & BS

• AndyW says:

  22 Oct22 October 14:05

  Saw someone mention the other day about trouble with Revolut passcode. I am experiencing this now, and also have an odd transaction on my account, so for anyone who has experienced might be worth a look.

  • Liz says:

    22 Oct22 October 20:19

    It was me having the problem with the passcode but I haven’t had any odd transactions thankfully .

• Steve O'Hara says:

  22 Oct22 October 15:05

  Quick question re the recent avios half price sale, apologies if discussed previously.
  Booked CW flights to New York as no first available at time, I asked on the phone about if first seats came up post-sale what would the difference in points be. Was told it would be the difference between the non-sale price. So eg it was 50000 avios CW and 68000 first, the difference we would pay would be 18000. When I called this morning to change to F as seats available now, agent told me as got the CW seats for 25000 avios instead of 50000 during the sale, I now had to pay 43000 points as the difference. He effectively had to cancel that part of the booking and rebook as a new booking at 68000. I informed him the call had been recorded and he could even see in the notes of my original booking my query at the time of what I would need to pay as the difference and the answer to my query but said he could not do anything about it and said I would need to lodge a complaint, which I will. Anyone else similar experience?

  • Graeme2 says:

    22 Oct22 October 16:25

    Would be interested to hear what happens here – I’m in a similar position with a booking to Tokyo

  • Jonathan says:

    22 Oct22 October 17:19

    They’re correct. An upgrade isn’t really an upgrade, it’s a new booking in First so will reprice as at today’s cost. It’s also very much standard for any airline ticket to reprice if changes are made.

    I’d always ignore meaningless assertions from anyone in a frontline customer service role, they can’t override T&C’s so you’re dependent on BA’s goodwill which is in even shorter supply than normal at the moment.

    • Charlieface says:

      22 Oct22 October 21:03

      Not really true.
      The CS are the representatives of the company, and as such any statement they make while the customer is considering a purchase can be used against them. Simple Trading Standards complaint in my opinion.

      • OHR says:

        22 Oct22 October 21:31

        Unless the TCs or contract exclude anything said outside them and have the standard while agreement clause

        • OHR says:

          22 Oct22 October 21:31

          *whole

      • Lady London says:

        23 Oct23 October 12:12

        +1

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