The HfP chat thread – Friday 18th September

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• idrive says:

  18 Sep18 September 08:49

  Rob, this is not really fully correct. I had book a Club Europe redemption for points+taxes. I cancelled the flight and got a voucher. I then called to rebook a new flight in Economy, could downgrade, got Avios and taxes back. It was a very good experience. and the CS Rep was amazing and patient. Yes, you do need to call but it was straightforward also because I had no choice, I had to cancel online as there was no time left.
  I also have flown that segment. 🙂

  • Rob says:

    18 Sep18 September 08:56

    That’s a different point.

    When you use a FTV, small amounts of ‘change’ are returned. Above a certain threshold you get a 2nd voucher for any ‘change’.

    • Nick says:

      18 Sep18 September 11:19

      When redeeming a FTV any remaining Avios value will be returned – it has to be, as the residual cash balance must at this point be issued on an EMD, which can’t handle Avios as it follows IATA standard rules. Rob is correct to say that small cash balances will be refunded, with larger ones being issued on the new voucher.

      • idrive says:

        18 Sep18 September 12:08

        ok sorry, obviously the cash element (tax) was very small in my case. But still i got the full amount of avios back and got charged for the new redemption then.

• idrive says:

  18 Sep18 September 08:52

  Sorry but I pose the question again today: is the upgrade to Curve Metal immediate or do you have to wait, activate and use the new card to benefit of free Curve Fronted?

  • Nigel W says:

    18 Sep18 September 10:16

    Would also like to know this information!

  • TGLoyalty says:

    18 Sep18 September 10:36

    immediate in my experience

    you can continue using the old card until you register your new one.

  • d4ve says:

    18 Sep18 September 17:23

    It was hit/miss for me until I got the card and activated it. Prior to this some transactions did not work. I suspect that the reason was a discrepancy between expiry date.

• Aliks says:

  18 Sep18 September 09:19

  Can anyone help with a Revolut problem? I can’t log in to the app – it shows the good morning screen but its all greyed out and the little blue circle just sits there spinning.
  You have to be in the app to get the online chat, and I can’t see a help desk phone number anywhere. Is reinstalling the only option?

  • Lady London says:

    18 Sep18 September 11:13

    apparently Revolut updated their app, as usual without communicating with anyone.

    Suggest you update the app

• Lee says:

  18 Sep18 September 09:22

  Good morning! How long does the companion voucher take to arrive after you hit the spending threshold? It said you earned voucher in AMEX account two days ago but no sign in BAEC.

  • Rhys says:

    18 Sep18 September 09:28

    Give it a few more days!

• Vit says:

  18 Sep18 September 10:28

  Question on targeted email from BA on BA Blue AMEX CC please. Wondering if anyone has similar experiences.

  I’ve got targeted with below email but obviously I am not qualified. Just wonder if I can forward this link to a friend to apply — understood that I won’t get any referral bonus but not sure if AMEX will be checking my friend’s profile against anything if he/she were going to use the link from the email below:

  Dear Vit,

  We’re up and flying again, so when it comes to your next adventure, we’re ready when you are. What’s more, the British Airways American Express® Credit Card is designed to bring you more unforgettable escapes – because you’ll collect Avios on your everyday spend.

  That means everything from your weekly shop to a take-away to a new pair of sunglasses moves you closer to your next getaway. But that’s not all, there’s:
  No annual fee
  1 Avios for every £1 you spend on purchases1
  A limited time 10,000 bonus Avios Welcome Offer when you apply before 30 September 20202

  If you apply before 30 September 2020, you’ll collect a bonus 10,000 Avios when you spend £1,000 in the first three months of Cardmembership. That’s enough for a reward flight to Europe when you are ready to travel again*3 which you can book up to 355 days in advance. Simply apply through the link below.

• E says:

  18 Sep18 September 10:43

  Anyone been on a flight to Italy recently? Just wondering if all bags have to be checked in and the overhead lockers are out of use for both the outbound and inbound flights. Any up to date advice appreciated.

  • TGLoyalty says:

    18 Sep18 September 10:46

    i went a few weeks back and overhead lockers were in full use

    • E says:

      18 Sep18 September 10:57

      Thanks very much TGLOYALTY.

  • Dan says:

    18 Sep18 September 16:15

    Arrived Pisa last week. Lockers in use.

• Simon says:

  18 Sep18 September 10:56

  Morning All – quick question re Ernie/Bendy. Thus far I’ve had no problems (as Black Legacy) with deposits, but today I have had four rejections (two from each browser: Chrome/FF) for the first time. I checked the rejection emails and writ large at the head of each email: CARDHOLDER NOT PRESENT • Transaction Result: DECLINED. Has anyone else seen this before? As I say, everything has been right as rain until today with this. For clarity, I’m well within my limits, too, both Bendy and underlying, so I just wondered if anyone else had come a cropper with this, too? Thanks in advance.

  • Aston100 says:

    18 Sep18 September 11:33

    Just did a small purchase of sandy bendy bondies for inter conty pointies.
    No problems.

    • Simon says:

      18 Sep18 September 14:21

      Thanks for the datapoint, Aston100. 😉

    • memesweeper says:

      18 Sep18 September 19:11

      Comment of the day 🙂

• sloth says:

  18 Sep18 September 11:25

  LNER – I got caught up in massive disruptions on 2 Sep due to Power Line Issues…all trains were cancelled from about 5pm and we were advised to travel the following day, which we did. I have claimed for the cost of the tickets, and somewhat reluctantly on their part, the hotel we needed. However I was also advised at the time, twice, that they would cover meals required. I only claimed for the evening meal but they are refusing that saying they don’t cover meals. Is that correct? thanks for any info/advice

  • Jane says:

    18 Sep18 September 11:27

    just worked fine for me, also legacy black. had to put in a texted code to verify which I can’t remember if I did last time but transaction went through.

    • Simon says:

      18 Sep18 September 14:22

      Many thanks, Jane. 😉

  • Nick says:

    18 Sep18 September 21:24

    As no one else has replied, I will. There’s no regulation over rail journeys that says they have to cover meals, so sadly you’re out of luck. They only have to cover a hotel if there was no way they could get you there on the same day. No EU261 equivalent for trains – one of the reasons airlines wanted it reformed.

    • Sloth says:

      18 Sep18 September 22:17

      Ok thanks for replying Nick

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