The HfP chat thread – Tuesday 1st September

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• Char Char says:

  1 Sep1 September 14:02

  I got a avios booking i want to change the date for, how long does a future travel voucher take to come through and can i book it online? Thinking it might save me the cancellation charge?

  • Anna says:

    1 Sep1 September 16:03

    Some avios bookings can currently be changed via MMB, but I’m not sure if this is only if BA has cancelled your flight. You can cancel your flight and get the FTV online but I think you have to call to make the re-booking at the moment.

    • Char Char says:

      1 Sep1 September 16:49

      Thanks I changed it online for free

• Charlieface says:

  1 Sep1 September 15:03

  Anyone got any ideas on this one?

  Trying to book a ticket for my sis and family on KLM. All sites reporting klm.com at a certain price, when I go there the price shows up, I select flights, enter names, and then the price shoots up.
  Tried clearing cookies, logged in, logged out, different email from account, no luck.

  Wierdly ITA Matrix doesn’t shows the lower price but somewhere in the middle.

  • AJA says:

    1 Sep1 September 15:53

    Are you sure that the KLM site is offering the same booking classes as ITA Matrix and the other websites? It could be that KLM has limited availability at the lower prices that the other websites are showing and is only showing you ticket prices in more expensive booking classes. You could try booking for 1 person and see what KLM shows. Trouble is that means multiple PNRs.

    • Charlieface says:

      1 Sep1 September 16:23

      Tried just 1 person, also tried it few times over the last few days, changing dates slightly.
      I tried booking through momondo and worldairfares, both errored out before payment stage.

      • Lady London says:

        1 Sep1 September 18:24

        It’s not like you to get stumped by anything @Charlieface! 🙂

        Sounds like there’s an out of sync between KL’s live booking engine and what they gave last update to OTA’s. So when the machine goes to book it fails the match.

        If Kayak doesn’t find the cheapest on everything (I try more than one country as results can differ) then maybe try tomorrow?

        KL also codeshares… a .lot… with Air France and DL. Is it worth checking those for flights where the codeshare portion of the KL-operated flight might be available?

        • Charlieface says:

          1 Sep1 September 21:02

          No klm.com is also messed up. I’m a developer and I honestly don’t know how they mess up this badly.
          Then again, for those who understand, there are two hard things in programming…

• Simon Schus says:

  1 Sep1 September 16:08

  Hi all,

  I’ve got an international trip October 2020 after an international trip. I wanted to check something out about hotel policies/requirements on return to UK.

  As I will be traveling internationally, I will likely be quarantining on the return to the UK per UK law as I’d be visiting a country that is not exempt. I was planning on spending a night in your hotel prior to onward travel.

  Is that permitted? Do I need to do anything in advance to let the hotel know about my international travel?

  If permitted, I would, of course, go straight to my room and use digital check-in. I would aim to quarantine in my room and avoid all public areas to the extent possible (other than entering and exiting the hotel).

  • Stu N says:

    1 Sep1 September 17:48

    Yes, this is fine. There’s a section on the guidance covering this situation and a space in the form for you to put details of any necessary overnight stay on your return journey. Personally I”d call the hotel as a courtesy but I don’t think there is any requirement to do so.

• James says:

  1 Sep1 September 16:25

  Whats the most anyone has taken out of the ATM, using Curve, in 1 month? Conscious there is suppose to be a £200 limit before charged which Curve doesn’t seem to follow but interested to see if anyone has taken this to the extreme?

  • Doug M says:

    1 Sep1 September 16:37

    Regular poster said previously that he’d been warned by Curve over exceeding limits, but not charged.

    • James says:

      1 Sep1 September 16:39

      I have seen that post too. Can’t remember exactly where but am interested in the levels of ATM people have been doing before any warnings etc.

      • Genghis says:

        1 Sep1 September 17:36

        Back in the “old days” I was doing about £5k a month (£250 / day x 20 working days) and got temporarily banned.

        • Genghis says:

          1 Sep1 September 17:36

          Never charged though

        • BJ says:

          1 Sep1 September 17:56

          Thought for the day: Currently, earning miles and points is depressingly easy but redeeming them is depressingly difficult! One year ago, who’d ever have thought it?

        • Freddy says:

          1 Sep1 September 18:54

          My thoughts entirely – I’m minded to start saving nectar points or summat as I’m stockpiling avios points/virgin points

        • Stu N says:

          1 Sep1 September 21:59

          Agreed. V depressing.

        • Axel says:

          1 Sep1 September 22:18

          Redeeming at Hampton by Hilton Edinburgh West End is 13000 points on and off. Last year a mattress run to Malaysia or Thailand was about the same.

          Tempted to book to maintain diamond and offer some homeless guys the room.

        • BrianW says:

          1 Sep1 September 22:28

          I literally work a couple of minutes away once or twice a week, I’d happily ‘check you in’ if you need and can book on a day I’m in the city.

• rk says:

  1 Sep1 September 17:37

  Has anyone applied for a supplementary card/additional card for themselves on IHG (Black) Premium? and been successful?

  • Colin JE says:

    1 Sep1 September 18:05

    Sorry, although I have an IHG black card there didn’t seem to be much point in getting a supplementary and their customer service is so iffy I couldn’t face the hassle.

    • rk says:

      1 Sep1 September 18:09

      I agree with you in relation to CS!

  • DJ says:

    1 Sep1 September 18:19

    I have been trying to get my limit increased from 1000 to something higher without success.

    There’s nothing wrong with my credit profile, but they just refuse to increase it 🙁

    • Colin JE says:

      1 Sep1 September 19:15

      Agreed, they also gave me a paltry 1k limit, which is useless for a £99 fee card that needs you to spend £10k in a year for a free night! I had to argue with them and make a formal complaint to get it reviewed (increased x4). To be fair they did increase it again after 6 months after I requested another increase. But I’d rather they had straight refused, or better still, called and discussed it, when I first applied, rather than all that hassle.

      • Lumma says:

        1 Sep1 September 23:45

        I’ve had the free card with a £4k limit, applied for the paid card and got £1k. Would be simple call to amex to get the limits reallocated but not with Creation

  • Char Char says:

    1 Sep1 September 18:20

    yes last month

  • Lev441 says:

    1 Sep1 September 20:17

    Yes – I added one online pretty easily using the website.. but I couldn’t order a second supplementary so you may only be allowed one.

  • Carl says:

    1 Sep1 September 20:20

    I requested a supplementary card when applying for the card just over a year ago, supplementary card was issued and I was given a £7.5k limit with no issues. Had my 1st free night voucher in July but agreed with the comments about iffy customer service.

• Aston100 says:

  1 Sep1 September 17:59

  Hi, looking for advice on what options are genuinely available to me.
  Booked DUB > JNB with Egyptair. It’s a brand new route and there was a decent 50%+ discount for Economy during the coming festive period.
  Route has been cancelled (or rather, didn’t actually get launched afterall).
  Egyptair proactively want to give me a refund and are being a bit negative about a reroute.
  They’ve said they’ll consider a reroute from LHR, but it needs to be approved by management.
  I’ve asked for a reroute from my local UK airport via a star alliance partner airline. This has been dismissed out of hand. Shame, as there are some decent flight times, which also lead to an extra 2 days in SA as a result.
  So it’s a full refund, or a possibility of a reroute only from LHR (which is the nearest airport to Dublin that they still fly out from).

  Can I firmly request they put me on a Star Alliance partner? Not sure what my rights are given the original flight was from Dublin and I live in England.

  I suspect they are trying to avoid reroutes as the original price from DUB was so cheap.

  Thanks.

  • Aston100 says:

    1 Sep1 September 18:01

    Oh just to add, if I check tickets for DUB > JNB on the airline website, it shows a Lufthansa flight to Munich, connecting with an Egyptair flight to Cairo, before the longhaul sector on the original flight to JNB. So they are selling a route that utilises a star alliance partner. Hence I’m wondering why they are refusing to use one from my local UK airport.

    • Aston100 says:

      1 Sep1 September 18:03

      Frankfurt, not Munich. Why doesn’t this updated forum software allow me to edit posts?

      • Rob says:

        1 Sep1 September 18:34

        Because people would abuse it and change something already posted to make those who replied look bad. I don’t know any forum which allows this.

        • TGLoyalty says:

          1 Sep1 September 18:48

          Most forums allow you to edit but will clearly state it’s edited.

        • Rob says:

          1 Sep1 September 19:20

          This isn’t a forum 🙂

        • ChrisC says:

          1 Sep1 September 20:57

          I post on the Washington Post but you need an account for that.

          You are allowed to edit your posts but only within 5 minutes of posting your original comments. Useful for correcting spelling mistakes but equally you can’t remove or edit what you wrote to change the meeting 5 hours later.

        • Aston100 says:

          1 Sep1 September 21:11

          Sounds like Tripadvisor forums. 5 minutes to make an edit.

        • TGLoyalty says:

          1 Sep1 September 21:52

          Only replying to your comment about forums Rob 😉

      • ChrisC says:

        1 Sep1 September 18:35

        What have you actually asked of them re the re-route?

        If it’s some airy fairy “would you mind awfully” and not being specific or have you given them something to actually work on with specific flight numbers?

        I’ve often found being quite specific gets better results.

        EU261/2004 provisions still apply

    • Lady London says:

      1 Sep1 September 18:29

      I think it’s something to do with this particular airline not having a “published fare” from your proposed origin.

      You only have a right from DUB. Frankly I’d take LHR and fund my own connection to it…. it’s Egyptair and I think you are lucky they are working with you given the way a lot of airlines are behaving currently. Looks like they would give you the DUB-FRA-JNB though if they’re selling it.

      Why not make it easy for them to work with you? take either DUB or LHR

      • Aston100 says:

        1 Sep1 September 20:52

        Hi, I’m satisfied with an LHR reroute, and for the money I spent, it’s a genuine bargain. I also no longer need positioning flights to Dublin or an overnight hotel.
        However, I was wondering how far they’d go in regards to a reroute, on the basis that when my LHR > CGK route was cancelled a while ago, the airline flew me out of a regional airport with a partner airline in order to connect with a long haul sector from AMS instead. That reroute worked out very well for me and got me almost an extra 2 days in Indonesia.

        I’m not ungrateful, and am happy to take the LHR option here, if they allow it, but just wanting to see what else is available to me, especially from the local airport, given my original flight started from a different country.

        Thanks.

• Matthew says:

  1 Sep1 September 18:03

  Quick question re BA companion vouchers. I have two vouchers and want to book club and economy seats. 2 of us in club and 2 in economy. I don’t think I can do it in one booking so will it let me use the companion voucher without me on the booking for the economy seats (despite being on same flight)? Hope that makes sense. It would make things a whole lot easier if they released 4 club seats of course!

  • Chris Heyes says:

    1 Sep1 September 18:21

    Matthew BA do release 4 Club seats (depending on route)
    I’ve just booked 3 Club Suites to Denver for next Aug
    although none showing on both seat finder sights for next Aug
    checked on BA site for July then progressed arrow to Aug club seats then popped up

    • Matthew says:

      1 Sep1 September 19:30

      True but at 355 in advance to Tokyo, normally only 2 club released, especially during Olympics/Paralympics.

  • Lady London says:

    1 Sep1 September 18:32

    No if it’s your voucher your name has to be on one of the seats as a traveller, for each booking on which a voucher is used.

    If you do end up making separate bookings, then after they are done it is possible to ring BA and ask for them to do a “TCP” (To Complete Party) on your bookings, which establishes a link between them. Doesn’t guarantee you will be seated together etc., but just might help.

    • Matthew says:

      1 Sep1 September 19:28

      Ok thanks for info. 👍

      • Anna says:

        1 Sep1 September 19:42

        You CAN make a booking for 4 people if the 2 vouchers are in your name, but you’d all have to be in the same cabin on each leg. So you could all go CW out and Y back, but not split the cabin types on either leg.
        Is there an airport which you could connect from where you are seeing 4 CWseats being released?

• pointsarb says:

  1 Sep1 September 19:34

  Can anyone confirm if using ‘beardy’s’ premium card to pay their favourite black hotel premium card results in any charges on beardy please? Usually take the curvy route however wondered if that is even necessary? Thanks

  • Mie P says:

    1 Sep1 September 19:55

    Why do people feel the need to talk in bloody stupid code? Just ask the question you want an answer to in the best English you can muster.

    • AJA says:

      1 Sep1 September 23:07

      I think it’s funny 🙂 It’s creative and we understand what’s being asked without being blatantly obvious.

      • BrightonReader says:

        1 Sep1 September 23:54

        And it’s also very off putting to a lot of casual readers who see that sort of post and think this site is just for ‘insiders’ and then never come back.

        Just ask the question and stop with the ridiculous games.

    • Aston100 says:

      2 Sep2 September 00:45

      Presumably to minimise exposure to search engines

    • guesswho2000 says:

      2 Sep2 September 06:40

      To stop it being picked up en mass and quickly killed.

  • Lev441 says:

    1 Sep1 September 20:18

    Not necessary to use curve

    • Lumma says:

      1 Sep1 September 23:46

      You can pay creation with a credit MasterCard?

      • memesweeper says:

        2 Sep2 September 08:31

        ssssssh!

This article is closed to new posts. Discussion continues in the HfP Forums.