The HfP chat thread – Saturday 29th August

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• mark2 says:

  29 Aug29 August 15:26

  I am having trouble finding how to send a message to Curve ‘support’ in the app.
  Can someone point me in the right direction please?

  • avidsaver says:

    29 Aug29 August 16:06

    At the bottom select “Account” , then select “Report a problem” – write message.

    • mark2 says:

      29 Aug29 August 21:27

      I have not got that option in Android on phone or Bluestacks emulation of Windows. Apple only?

      • Peter K says:

        29 Aug29 August 22:32

        On Android:
        Go to the bottom left to the account section. Click the “head &shoulders” icon top right which brings up your profile. Scroll down to the help button (a red ? In a circle) and click that. Top right you have 3 lines, click them. Button right you have a speech bubble in a teal circle, click it.

        You can now write your message to support.

        • mark2 says:

          30 Aug30 August 08:05

          Thanks Peter K; I would never have thought of that!

• Optimus Prime says:

  29 Aug29 August 17:13

  Does ‘Book with Confidence’ cover Amex Companion vouchers that have already been extended by 6 months? Have one expiring in November and wonder if I can book a trip but postpone it if FCO advice changes.

  • Anna says:

    29 Aug29 August 17:36

    I think currently the only way of extending the voucher is to get a FTV which effectively (and hopefully!) extends it until April 2022.

    • Optimus Prime says:

      29 Aug29 August 22:29

      Thanks, that’s what I thought: redeem my companion voucher and hope I can exchange it for a FTV if can’t fly.

      • Rob says:

        30 Aug30 August 08:57

        I can see my wife booking a 241 to Manchester and then claiming a FTV, given the January expiry date on one of her vouchers.

• Aston100 says:

  29 Aug29 August 17:18

  Hello, is it possible to book an IHG hotel room (Crowne Plaza on this occasion) on points for someone else to stay at, and would they be able to claim the welcome drinks?

  Thanks.

  • Anna says:

    29 Aug29 August 17:35

    I think you can book the room for them, but they are not supposed to get the status benefits if you’re not staying. I’ve never been asked for ID in a UK hotel but in another country where they would ask for your passport, this might cause issues.

  • Lumma says:

    29 Aug29 August 18:03

    Didn’t get any welcome drinks at the Voco Oxford Spires Hotel, apparently due to COVID19

    • Matt says:

      29 Aug29 August 18:42

      Same at CP Reading. Welcome points added automatically, no options.

    • TGLoyalty says:

      29 Aug29 August 20:43

      So the bar was closed?

  • Lady London says:

    29 Aug29 August 18:52

    The common way to try for this is you book in your name, put a note on the booking that your partner/brother/friend will arrive first, they check in and you hope for the best.

    I think there’s a very good chance they would be handed the Welcome Drinks vouchers on checkin – but if not then personally I wouldn’t ask particularly in these times – you’ll notice Lumma said Voco did not offer.

    Does not work in Spain where they apparently get serious about passport of the person booking etc., not sure if there are countries where this kind of risk exists but my understanding you’d be unlucky to have a problem in UK if you’re careful about it.

    • Genghis says:

      29 Aug29 August 19:24

      With IHG call the call centre and they’ll make a booking in the actual name of the person that’s staying. No guarantee of benefits but IME they’re given (and welcome points received OK).

  • Chris Heyes says:

    29 Aug29 August 19:52

    Book the room for you and another add other to booking by name
    so he/she can check in instead of you
    i do it all the time for my son or daughter if their going to a gig or show,
    if queried they just say i was to ill to travel so granddaughters in my place
    get points plus upgrade plus lounge, out of around 20 times only queried once
    then just said hope he’s better soon lol

    • Aston100 says:

      29 Aug29 August 21:58

      Thanks Chris and everyone else too.
      This is a UK stay for my daughter and friend.

      • Aston100 says:

        29 Aug29 August 21:59

        Her friend, not mine.
        Just clearing that up.

• Lee says:

  29 Aug29 August 17:50

  Got an offer on Gold card says earn 2 additional Points for every £1 of eligible spend. But in details it says Save to Card and get 2 MR Points for every £1 of eligible spend. How many points do I get, 2 or 3 (1 base + 2 additional)?

  • Genghis says:

    29 Aug29 August 18:44

    🙂 I queried with Boots a few times on advantage as the bonus point offers said “bonus” whereas Boots wanted it to mean “this is what you get”. I argued each time that bonus meant “in addition” and got the points. Last time I properly checked they’d changed it.

  • TGLoyalty says:

    29 Aug29 August 23:15

    Is this the one which says “additional MR point at selected Merchants”?

    Earn 2 additional points at selected merchants for every £1 of eligible spend

    I read that as get 3 per £1

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