The HfP chat thread – Monday 24th August

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• AndyK says:

  24 Aug24 August 13:10

  Advise needed.
  Just got another useless message from LOT saying that refund can take up to 3 months. And I have been waiting for a month already.
  Thoughts on going to Amex for S75?

  • CC says:

    24 Aug24 August 14:06

    Should be quicker. I did it a charge back on my standard BA Amex for Ryanair in June and it took 2 months. Not sure if that is normal as the hotel charge backs I did took around 1 month and put they credit in account immediately.

    I recall live chat saying something about airlines usually taking longer as they are dealt with differently, not sure if thats true or they handled the dispute incorrectly.

  • Lady London says:

    25 Aug25 August 01:03

    .Legal is they owe you refund in 7 days under EU261 most of us giving at least 30 in these times.

    Go to card – try chargeback first. s75 if credit card and further long delays.

    LOT is in the Lufthansa cohort. Lufthansa has not been paying people and I wonder if LOT felt under pressure to fall in line.

    Have no hesitation about going to your card given how long it’s been.

    • ChrisC says:

      25 Aug25 August 02:54

      How is LOT part of the Lufthansa ’cohort’ when it’s owned by the Polish State?

• MadeUpName says:

  24 Aug24 August 13:24

  Just want to check I’ve got this right – If book flights to Portgal to fly in September I can always get a future travel voucher back if I don’t want to use them? Just checking as booked to go to greece but want a fall back plan in case Greece requires quarantine.

  • Rob says:

    24 Aug24 August 13:54

    Up to end of September, yes.

    • MadeUpName says:

      24 Aug24 August 14:51

      Thanks

• ChrisC says:

  24 Aug24 August 13:51

  Eurostar

  1 – a question – can someone post how to find the ‘request refund’ part of the website? I read it on here but now can’t find it and mr google isn’t showing me the goods either.

  2 – Direct trains from Amsterdam Centraal and Rotterdam finally starting on 26th October. Booking opens on 1st September. Rather annoyed as I booked a return trip on the 2nd November on the Thalys as that was the only option available and that’s much more expensive than the direct train would be (hence my 1st question as want to see if I can get that refunded)

  https://www.standard.co.uk/lifestyle/travel/eurostar-amsterdam-to-london-direct-route-a4531606.html

  • Rob says:

    24 Aug24 August 13:53

    Thanks for that.

    • Charlieface says:

      24 Aug24 August 14:10

      I told you in comments a while back that permission had been given by respective govts. You seemed to ignore.

      • Rhys says:

        24 Aug24 August 14:12

        Having a start date makes for a better article 🙂

  • Dan says:

    24 Aug24 August 15:14

    I tried booking but couldn’t find anything coming back after mid-November. So booked Easyjet instead!

  • RussellH says:

    24 Aug24 August 15:39

    The instructions are in the HfP Chat Thread on 15 Aug (The Feast of the Assumptioon of the Blessed Virgin).
    🙂
    Posted by Pieter

    More simply, click on this link: http://eurostarhelp.force.com/form

    It took five days to get a response, which then says that it takes a further 28 days to get the payment refunded onto the original payment card. I got this last Thursday.

• Ron says:

  24 Aug24 August 14:17

  Is BA holding back Tokyo to London Avios seats in August21? I’ve checked at 1am, only London to Tokyo seats appeared, but not the other way round. Thanks.

• Keith says:

  24 Aug24 August 14:27

  Hi is there an easy way to search for all BA holidays in Greece or do you you need to do it for each airport. Thanks

  • Chelseafi says:

    24 Aug24 August 15:20

    Use the BA holiday Finder. Select Europe, then Greece and then if required the resorts/islands

    • Keith says:

      24 Aug24 August 20:38

      Thank you so much I knew there must be an easier way 🙂

• Bobby says:

  24 Aug24 August 14:43

  Anyone tried maximising the Amex Shop Small and other offers by issuing the maximum number of free supplementary cards on an account? I.e. can I issue myself or my family with the additional free gold cards and multiply my offers?

  • Tom says:

    24 Aug24 August 15:35

    Pretty sure there are many family pets with Supp cards… Be warned though Amex have been known to close accounts due to unusual Shop Small activity and they probably got hit hard for it hence why it is now capped at £50 total.

    • Genghis says:

      24 Aug24 August 15:49

      Yep. Been there, done that.

      • TGLoyalty says:

        24 Aug24 August 21:01

        Your pets had cards too 🙂

        No wonder they cottoned on lol

        On a serious note I’ve just started getting supps for family with just the surname on. Hotels can be funny and cost me hitting an offer before.

        • Genghis says:

          24 Aug24 August 21:55

          No. I wasn’t that blatant! Rev being banned from SS.

  • Jonathan says:

    24 Aug24 August 17:30

    Multiple transactions in the same shop on same day will lead to attention from Amex & possibly the end of your relationship with them. If you’ve got a local shop you visit regularly then you could take advantage with the longer shop small duration this time.

  • Vit says:

    24 Aug24 August 20:40

    I and my partner got multiple cards (main and supp). Been using this specific oriental shop for groceries during this shop small window.. So far done 7 cards still a few more to go. No chase from amex yet so far. We’ve transferred our MR points out to BAEC anyway as we are closing down all the card. Not much risk unless amex gonna blacklisting us!? 🤷🏾‍♂️

• dezbez says:

  24 Aug24 August 16:33

  Interesting offer just landed by email from Virgin Atlantic offering COVID-19 insurance….
  Has the company re-discovered it’s mojo?

  https://flywith.virginatlantic.com/gb/en/news/coronavirus/free-global-cover-for-covid-19.html?cid=PDM59010&bid=328882691

  • Rhys says:

    24 Aug24 August 16:39

    Article tomorrow!

    • Peter K says:

      24 Aug24 August 19:10

      Only £500k medical cover. Won’t go too far in the US if you end up in intensive care!

      • Vit says:

        24 Aug24 August 20:41

        Yup! I’ve seen report of covid treatment case cost over 1 million USD!

      • TGLoyalty says:

        24 Aug24 August 22:27

        But it will probably cover the 95% of those that might get COVID19 but don’t need intensive care.

• AndyK says:

  24 Aug24 August 16:35

  Just got an email from VA saying they add complementary COVID-19 medical cover to all bookings. Might be interesting

  • Rhys says:

    24 Aug24 August 16:39

    Article tomorrow 🙂

  • dezbez says:

    24 Aug24 August 16:51

    Jinx! 😉

This article is closed to new posts. Discussion continues in the HfP Forums.