The HfP chat thread – Sunday 23rd August

This article is closed to new posts. Discussion continues in the HfP Forums.

• S879 says:

  23 Aug23 August 11:21

  Arrived in Bodrum yesterday and hotel asked to pay for an upgrade upfront. Used Curve but didn’t realise it was a Saturday and my currency was somehow set as USD. Can I go back in time and make any changes? I don’t need to change the card I’d linked too.
  Any way to avoid FX fees too? Got charged around £20.

  • TGLoyalty says:

    23 Aug23 August 11:30

    Only way is to ask hotel to refund and re process but you might lose a little on the usd exchange rate on the underlying card charge/refund.

• Drolmala says:

  23 Aug23 August 11:29

  Whatever happened to the partnership between IHG and Mr & Mrs Smith?

  • Rob says:

    23 Aug23 August 12:19

    Still coming ….

    • RussellH says:

      23 Aug23 August 12:32

      Many references to Mr & Mrs Smith hotels ‘coming soon’ last week. Look for Oxford, say.

  • Rupert says:

    23 Aug23 August 13:15

    Are there any issues currently paying Brighton with a curve metal? Keep getting the authorise via the app and nothing happens on the curve app or it gets declined.

    • TGLoyalty says:

      23 Aug23 August 14:36

      Worked fine this morning.

      Do you have the latest of both apps?

      Make sure curve app isn’t actually on the screen as the notification pops in notification centre. I also get the option to verify via text or email if I pay using the Amex app.

• Adam Brown says:

  23 Aug23 August 11:49

  Hi, for anyone who has had their flights cancelled by BA and would like a cash refund, a quick way to get it is through the chat application on the website. I was able to chat with an advisor on Friday evening and received my refund on my credit card this morning. No need to call and wait for ages. Was pleasantly surprised as previously had to be on hold for hours and then wait weeks for other cancelled flight refunds. Apologies if this is well known but I was unaware of this method.

  • zark says:

    23 Aug23 August 15:06

    I mistified. Webchat on BA website.
    Does this exist?
    If so, how does one find it?

    • Rob says:

      23 Aug23 August 15:53

      Others have mentioned this, I’ve never seen it either!

      • Adam Brown says:

        23 Aug23 August 16:31

        I was checking the exact conditions for a voucher and the chat option popped up. It starts as a chat bot put you can transfer to an adviser.

        https://www.britishairways.com/en-gb/information/incident/coronavirus/latest-information

        • Rob says:

          23 Aug23 August 21:14

          The ‘popping’ bit could be the issue, given that many browsers now block them.

      • ChrisBCN says:

        23 Aug23 August 16:32

        Probably they only show it to X% of visitors to the site (or a subset of exec club members), either because they are testing to see the impact of it (does it reduce call volumes amongst the group they are testing) or to capacity control the volumes to their chat agents.

        • Adam Brown says:

          23 Aug23 August 21:39

          Couldn’t reply direct to your message Rob for some reason. Some browsers do block them but just was on screen like any other chat option. I was in my phone rather than computer

• RussellH says:

  23 Aug23 August 12:33

  The red start at page 1 link is not working – 404 error

  • Rob says:

    23 Aug23 August 14:25

    Thanks. Weird.

  • Rob says:

    23 Aug23 August 14:36

    Fixed, sorry

• Dev says:

  23 Aug23 August 14:07

  Hi all, wondering if anyone can advise when BA will be going back to their usual food/drinks menu?
  New boxed options for club and first are ridiculous!

  • Rob says:

    23 Aug23 August 14:24

    I was told it would change in September but this was 2 months ago.

  • TGLoyalty says:

    23 Aug23 August 14:38

    Nothing but a penny saving move if you can do a drinks service you can return the the old one tray meal service.

  • Peter North says:

    23 Aug23 August 17:07

    Monday October 26th is what I heard.

• George K says:

  23 Aug23 August 14:47

  Hey folks – I’m trying to figure out if Shangri-La has a 24-hour cooling off period for new non-refundable bookings where you can cancel during that time (Marriott does this, for example). The T&Cs are not clear, but the booking terms say that any cancellation will forfeit the payment, so wanted to ask if anyone has experience with cancelling a non-flex booking without charge..

• Heather says:

  23 Aug23 August 15:39

  FCO advice means Amex Platinum insurance not valid for upcoming trip to Spain but is the CDW cover also cancelled?

  • Genghis says:

    23 Aug23 August 18:34

    What do the terms say?

    • yorkieflyer says:

      23 Aug23 August 22:04

      From my reading its ambiguous in my view, but it may well not.
      This whole business of FCO advice against non essential travel invalidating insurance needs looking at by insurers. Advice against non essential travel always used to be targeted quite precisely against risks in specific regions e.g. Turkish border areas of Iraq and so on. Now it’s become a blunt tool of UK government policy to attempt to curtail travel in alignment with the 14 day quarantine policy

• Simon Schus says:

  23 Aug23 August 16:05

  Hi all.

  What are the flight loads like in Y with BA from LHR-JFK?

  I’m booked in for October 2020 and I’m eligible to entry to the USA. However, there is a tiny economy cabin (like ten rows) on a BA777. Already a few seats booked in a much condensed cabin so I’m concerned it’ll be busy, a complete contrast to my LHR-IAD flight.

  • ChrisBCN says:

    23 Aug23 August 16:36

    Doesn’t matter if it’s busy or empty, you are far more likely to catch anything at the airport (including the bridge) than you are by any persons sat next to you. If you must travel, then just take the regular precautions, it’s pointless worrying how many people will be on the plane.

This article is closed to new posts. Discussion continues in the HfP Forums.