The new HFP chat thread – Thursday 9th July

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• Kris says:

  9 Jul9 July 10:55

  Has anyone used the twilight check-in at T5 since the lockdown.? Got a flight early tomorrow morning so was planning on dropping bags tonight wasn’t sure whether this was still in operation with the lack of flights?

  • Kris says:

    9 Jul9 July 21:12

    For anyone interested they are indeed still doing this!

    • WaynedP says:

      9 Jul9 July 23:34

      Thanks for taking the trouble to confirm, Kris – that is useful to know.

• Aaron says:

  9 Jul9 July 11:17

  Hi everyone,
  So I’ve been chasing a refund from BA for the last few months. They won’t refund the fare, understandably enough, as I cancelled the flight due to business reasons (2 days before lock-down began in March!) and the flight operated anyway (ha, would love to know what the loads were!). I can easily enough claim this cost back from the client. However I am apparently nonetheless entitled to a refund from BA in BA’s words of the “unused taxes” on the booking. This of course comprises about 10 individual line items of taxes/charges/BA carrier imposed surcharge of £512.87 (of which £250 was the BA carrier imposed surcharge, £172 was UK APD and the balance the various US/UK airport taxes). Question is, how much of that £512.87 should be refunded? Hopefully all of it? Would I get the £250 BA carrier imposed surcharge refunded? Surely at a minimum I would see a return of the APD and airport taxes?

  • AJA says:

    9 Jul9 July 11:34

    You should only be entitled to a refund of the APD of £172. All other fees are BA’s own charges.

    • TGLoyalty says:

      9 Jul9 July 13:05

      The airport etc fees wouldn’t have been paid so should be refundable.

      BA’s own surcharge won’t be refundable

      • Aaron says:

        9 Jul9 July 14:16

        Yeah, that’s what I think – all of it except the BA carrier imposed surcharge.

        • Jonathan says:

          9 Jul9 July 16:21

          And then charge the full cost to the client…? They can charge an admin fee for refunding taxes (£35 off top of my head). Carrier imposed surcharges are definitely not refundable.

• Lee says:

  9 Jul9 July 11:30

  Finally received letter from AMEX about changing the earning points for old SPG card. 28th Aug will be the date no more 3 Marriott points.

  • Harry T says:

    9 Jul9 July 12:27

    Ah, I had hoped they had forgotten! I shall await my letter.

  • Flying Misfit says:

    9 Jul9 July 13:16

    received one of these as well but with effective starting date of 26 August

• ChrisC says:

  9 Jul9 July 11:44

  Re IHG

  Just noticed (when doing a sweep of future bookings to see if there are better rates over the ones I already have) that some IHG hotels* are now offering cancelable rates with a 2 week before check in cancellation deadline for a saving of £10-£15per night over the cancel the day before rates.

  * Manchester – HI, CP & Clocktower for Sept/Oct and Nov and Kimpton De Witt Amsterdam for October and December

• Paul says:

  9 Jul9 July 12:34

  Curve question – still working as usual for NS&I or does the 1.5% surcharge apply now?

  • Connor says:

    9 Jul9 July 12:38

    Should still be working. Believe it was only your typical 6022 “cash advance” transactions that Fronted charged for. Can always try a couple quid to see if it works.

  • Brian Stevens says:

    9 Jul9 July 13:10

    I have Curve Blue, with the Curve fronted option turned off, as of 3 July NS&I transaction were still working.

• Oli says:

  9 Jul9 July 12:48

  I achieved the £500 spend target on 8 April on the IHG card, a bonus of 10,000 points posted on 22 April but the additional 10,000 points have not posted after 90 days.
  Has anyone had success in chasing? I think I need to call IHG Reward Club rather than the IHG credit card?

  • TGLoyalty says:

    9 Jul9 July 13:02

    Where did the 10k actually post?

    The original 10k should post as part of your monthly statement balance. The bonus 10k should post directly to your IHG balance separate from your normal monthly billing cycle.

    Did you actually spend the £500 or was it via cash like transactions to seagulls payments or Revolut etc top ups?

    • Oli says:

      9 Jul9 July 13:44

      I actually spent £500 (I think all on Ocado!) and the first 10,000 posted as part of the monthly statement balance.

  • Vit says:

    9 Jul9 July 13:23

    See below email I’ve received from IHG last Friday. I guess we just have to patiently wait. Slightly annoying I know.

    Hi Vit,

    I hope all is well with you. I sincerely apologize for the delay of posting your points.

    I just receive an update from our contacts and I was told that we have an ongoing issue with Creation resulting for the posting of points to be delayed. Unfortunately, there is no specific time frame yet of when it will be fixed. Rest assured that we are working to resolve the issue as soon as possible and will get back to you once this has been fixed.

    Should you require further assistance, please don’t hesitate to give us a call or an email.

    Best regards,

    Mel
    ihgrewardsclub@ihg.com
    UK Toll Free: 800-222-27172

    • Oli says:

      9 Jul9 July 13:45

      Perfect, thanks, I’ll wait then before chasing

      • Munch says:

        9 Jul9 July 14:49

        Strangely my points posted okay but the wife is still waiting. Same time, same sort of spend so can’t really understand the delay.

    • Crafty says:

      9 Jul9 July 22:51

      Bit of a pathetic response really. It’s not that many points. Surely they should have just manually credited you.

      We are still waiting too.

• Peter Taysum says:

  9 Jul9 July 13:09

  I booked an apartment via hotels.com It was cancelled and they emailed to say “cancelled at my request by the property”.

  No customer services I could contact; went via twitter confirmed I did not request this.

  They stated someone would contact me in 48-72 business hours; nothing.

  I’m a medical Doctor and am having building works done in my home.

  Won’t use them again, and would advise others not to. Have said money will be coming back, but wonder if that’s a lie too; thankfully section 75 cover.

  • Rich says:

    9 Jul9 July 14:55

    Didn’t you tell this story a few days ago?

    No need for the rest of us to join your personal vendetta. The hotel cancelled, there was a poor communication, and your refund is taking longer than you’d like. Hardly front page news at the moment!

    • Funtime says:

      9 Jul9 July 17:47

      Pity a few of the more repetitive attention seeking posters take note.

    • Lady London says:

      10 Jul10 July 12:32

      I posted a supportive sympathetic reply yesterday and dont see it here today so presumably it was deleted or did not post properly.
      @Peter T clearly the hotel has no good excuse otherwise you’d have heard it by now. I suggest you chase hotels.com aiming for some sort of credit for the lack of notice and poor way this has been handled. Please let us know the outcome.

      And for the rest of you : doctors are people too, with many human flaws that vary from individual to individual same as the rest.of us. If someone’s upset about something and struggling to get it sorted they may well post 2 or even 3 times. Plenty of you have done that.

  • Catman says:

    9 Jul9 July 15:26

    Take 2 aspirin and see how you feel in the morning……

  • Doug M says:

    9 Jul9 July 18:55

    Genuine question. Do you expect something special because you’re a medical doctor? Seems an odd thing to mention.

    • Anna says:

      9 Jul9 July 19:10

      It’s still not clear whether the hotel is simply closed (in which case, this has happened to most of us this year!) or if the booking has been cancelled for no apparent reason, which is a bit rubbish.

    • MD says:

      9 Jul9 July 19:21

      @Doug M
      You’re absolutely right. I’ll bet any money this person isn’t a real doctor. No doctor I know would phrase it like that, and they would realise that, as written, it seems to be completely irrelevant to the complaint. Seems the sort of strange thing a non doctor would add to lend an air of supposed legitimacy to something. Also seems to be a fairly exact duplicate of his previous post. Sone sort of weird anti hotels.com spam, or random crank, who knows. There are some strange people in the world. 🙄

      • ChrisC says:

        9 Jul9 July 22:01

        and the building work is also totally irrelevent.

        If it’s designed to get sympathy it’s not working!

      • ChrisC says:

        9 Jul9 July 22:07

        There is someone on the GMC register with that name

        Regulatory and professional bodies don’t like it if those they regulate or have as members use their titles to try and gain benefits.

        • MD says:

          10 Jul10 July 08:41

          @ChrisC Good detective work, should have thought of that!

      • Chris Heyes says:

        9 Jul9 July 23:05

        MD@ Most of them are on here lol

• Y says:

  9 Jul9 July 13:19

  HfPers – Any ideas on using TK 40% flight fare healthcare discount? / Where have people booked?

This article is closed to new posts. Discussion continues in the HfP Forums.