The new HFP chat thread – Thursday 25th June

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• Rob says:

  25 Jun25 June 12:07

  I know it was mentioned recently. But does anyone have any useful data points on Amex referral points arriving? Taking weeks and still no show.

  Does this look like a tactical move possibly?

  • Rob says:

    25 Jun25 June 12:08

    Apart from Business cards, I haven’t seen any patterns.

    • Chris Heyes says:

      25 Jun25 June 16:51

      Rob@Referrals Same Card to Same Card bonus points seem to post within 24 hours,
      in my case anyway. i referred a few of my relations recently, some same card as me some Amex Gold The BA Posted straight away (12 hours)
      Referrals to Gold still awaiting although they all went through my link (confirmed by Chat)
      The family “ALL” got their 3,000 points,by Supplementing “ME” I now have 6 Supl cards lol
      Looks like that’s the reason

  • Lee says:

    25 Jun25 June 12:14

    Before early June, bonus points always arrive in a few days. But pattern changed since middle of June, 3 referrals none of them show up yet. BJ and other people all have same issue. AMEX definitely changed something.

    • Josh says:

      25 Jun25 June 12:30

      Perhaps they are on to the self referrers.

      • Lee says:

        25 Jun25 June 13:16

        None of them are self referral. This also applies to bonus points delay for supplemental card.

        • Michel29 says:

          25 Jun25 June 13:57

          I have had the same issues on my platinum business card. These were not self referrals and I’ve never self referred in the past. I spoke to AmEx on the phone and they confirmed that the applications were done via my referral link but they cannot add the points manually. The terms state that it can take up to 10 weeks for the points to appear in the account.

      • Craig says:

        25 Jun25 June 13:34

        But are these for people who have self referred in the past?

        • Lee says:

          25 Jun25 June 14:02

          No, never self referred

        • BJ says:

          25 Jun25 June 15:45

          It’s my dad who is waiting and he referred me. Like Lee, he has never self-referred. My money is on a simple technical glitch, nothing sinister. At worst they might be tired of refer and cancel so they are delaying the points which they are perfectly entitled to do as t&c states up to ten weeks.

        • Sukes says:

          25 Jun25 June 18:24

          Never self-referred. Referred relative from my plat for a gold pref rewards, referral used 15 Jun and no points posted yet. Aware terms state up to 10wks however.

  • MoJack says:

    25 Jun25 June 14:11

    Me too. No show of points recently, not self-referred. Very strange. Although supp bonuses have been posting.
    Incidentally, I am waiting for referrals to hit my Platinum card, and am waiting to cancel, but if I cancel- even if my account is still active, I will not be able to redeem the points for 0.9p….🤷🏻‍♂️
    Is there any workaround I haven’t thought of?

    • BJ says:

      25 Jun25 June 15:52

      My dad has similar issue with PRG, he will either need to let the annual fee hit or apply for the ARCC before cancelling the PRG. The latter assumes that they will still credit a referral bonus from a cancelled Plat or PRG to a MR account that remains active due to another card.

  • Ash says:

    25 Jun25 June 18:23

    Could it be end of qtr results so holding them back?

• Michael C says:

  25 Jun25 June 13:12

  Just seen this:

  Khan also pointed to a troubling review of pilot credentials that is bound to reverberate through the country’s airline industry. He said a probe last year found that 262 of Pakistan’s 860 active pilots had fake licenses or had cheated on exams – including an unspecified number of PIA pilots.

• Nick_C says:

  25 Jun25 June 13:29

  I’ve found chat to be useless. I tried to get two Amex MR accounts merged over a month ago. Spent 25 minutes on a chat, despite providing all the relevant information in my first message (prepared in advance and copied and pasted from Word).

  Two weeks later, still had two separate accounts. Phoned and luckily got through to someone based in Brighton. Whole call took less than 8 minutes (although the accounts have still not been merged 🙂 )

  • Nick_C says:

    25 Jun25 June 13:31

    Sorry, that was meant to be a response to John @ 11.01

    • Stanley says:

      25 Jun25 June 13:47

      I prefer John 21.12

      • BS says:

        25 Jun25 June 13:54

        Come and have breakfast?

        • Stanley says:

          25 Jun25 June 15:20

          Lovely. See you about 10am. Double everything, hold the tomatoes.

      • Nick_C says:

        25 Jun25 June 14:01

        How about Luke 21:21

        “flee to the mountains, and let those who are inside the city depart, and let not those who are out in the country enter it”

        • Alex M says:

          25 Jun25 June 14:57

          @Nick: this sounds more like Boris 21.05, or whenever the quarantine was announced.

• Andrew says:

  25 Jun25 June 15:04

  Emails have started to come through from APH, although both to me were diverted to Spam:-

  “As you are aware, following government advice we closed our head office and car parks on 1 April and furloughed the vast majority of our staff. As a result, during the last three months we have accumulated tens of thousands of emailed customer queries and refund requests which we have only recently been able to start working through.”

  Make that tens of thousands of angry customers complaining that they just grabbed Government furlough money and disappeared for 3 months without considering their customers.

  I’m just staggered that with all the negative reviews they still have a TP score of 4.6.

  • Anna says:

    25 Jun25 June 16:05

    Have to say they’ve been better than some companies I’ve been dealing with! I contacted them about 4 weeks ago asking for a voucher as we will definitely use them again, got an email yesterday saying they are issuing a full refund. I hope parking companies don’t go under as there’s little enough competition to keep prices reasonable as it is.

• BrianN says:

  25 Jun25 June 15:18

  Hi on IHG point and cash bookings – do you earn points on the ‘cash element’? Thanks

  • Genghis says:

    25 Jun25 June 15:22

    No. You’re effectively buying IHG points at the point of purchase with the underlying booking a reward booking. Cancellations are fully refunded in points.

• memesweeper says:

  25 Jun25 June 15:21

  Random question: are there any lounges open in Malaga (AGP) at the moment? Don’t care about food or drink, I’d like a spot to do some work though.

• BrianN says:

  25 Jun25 June 15:22

  Hi the Virgin Reward Plus credit card voucher.

  When using it for the economy to premium return upgrade (instead of a 241) – do you pay any extra tax etc associated with premium? Or is the upgrade totally free?

  Thanks

  • Rob says:

    25 Jun25 June 15:26

    You definitely need to pay the extra APD because the Government wants that. Not sure if Virgin has extra surcharges for PE vs E?

  • Travel Strong says:

    25 Jun25 June 17:06

    You pay the difference between the cash element listed on the app/site. So you pay the premium cash element, but the economy miles.

    Same goes for if you are splitting it (e.g. upgrading just the return leg for 2 people, rather than both legs for 1 person)

• Oh! Matron! says:

  25 Jun25 June 15:33

  Missing airline food? A write up of the Big Gate Gourmet Sell Off (otherwise known as: we can’t sell this to virgin aus so let’s offload it to the great unwashed)

  https://www.theregister.com/2020/06/25/airline_food_taste_test/

  Chunks of protein in slurry. Pretty much describes every economy meal I’ve ever had

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