Is British Airways disguising food and drink cost cuts as health measures? Let’s compare.

We have given British Airways a fairly easy ride over its in-flight service standards in recent weeks.  There were a number of reasons for this:

the very fact that BA is running any long haul passenger services is a good result compared to many other airlines

we haven’t been flying ourselves and we try to minimise articles based on third party feedback

other airlines hadn’t settled down into routines of their own

the only people flying long-haul are those who had to travel, and food would not have been top of their priority list

However, I think we’re now past the inflection point in terms of travel demand.  This means that it is time to ask whether British Airways is just disguising cost cutting in the name of ‘health’.

EDIT: Since this article was published, British Airways has announced improved temporary coronavirus catering – see here.

If you fly British Airways Club World or First Class at present, this is what you will get to eat and drink:

A bottle of Harrogate spring water, plus ….

…. a cold sandwich (not as attractive as this one), plus ….

…. lovingly served in a ……

….. which is hooked on the back of your seat waiting for you when you board.

To be fair, there are stories of reheated pizza slices in a cardboard box on flights over 10 hours, so you MIGHT get something warm.  The images I’ve seen are not pretty though.

Don’t get too excited by the four-finger Kit Kat.  A reader sent me a photo from his First Class flight from Los Angeles last week and he only received two fingers, which seems appropriate in some ways.  He did get the congealed reheated pizza slice as well though.

If you think this is normal in the current climate, think again.

Emirates, Etihad and Qatar Airways are serving their standard onboard food.  Qatar Airways and Etihad have, admittedly, moved to a ‘single tray’ service but the product itself is unchanged.  What about the European airlines though?

What is Lufthansa currently offering onboard?

If you think that the Middle Eastern airlines are not a fair comparison for some reason, let’s look at Lufthansa.

Here are Lufthansa’s revised service standards in Business and First Class for flights until the end of August.

Short haul Lufthansa business class:

Standard service, including special meals

(In case you’re wondering, British Airways currently offers Club Europe passengers a bottle of water and a small packet of shortbread.  What is amusing is that the shortbread is BA’s idea of ‘luxury’ to justify the extra £200 or so on the ticket price.  Passengers in Euro Traveller only receive a pack of pretzels with their bottle of water.  There are occasional sightings of bags of crisps and biscuits.)

Long haul Lufthansa business class:

Standard service, except that there are no regionally themed menus depending on route

Paper menus continue to be available, and there is a choice of three main courses including the hot options

Long haul Lufthansa First Class:

Standard service – the same menu as usual BUT the caviar trolley no longer rolls down the aisle (here is a photo of mine from 2017, the photo above is my dessert from 2017):

and

It is worth noting that Virgin Atlantic WILL be serving hot meals in both Economy and Upper Class when it restarts passenger flights next month.

However, if you do need to travel long-haul First Class over the next 2-3 months, remember that you DO have a choice.  There is either the Lufthansa caviar selection and full standard menu (and standard beverage service) or your British Airways plastic bag with a sandwich, Kit Kat, bottle of water and no alcohol.  Think carefully …..

How to earn Avios from UK credit cards (December 2021)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

There are two official British Airways American Express cards with attractive sign-up bonuses:

British Airways American Express

5,000 Avios for signing up, no annual fee and an Economy 2-4-1 voucher for spending ….. Read our full review

British Airways American Express Premium Plus

25,000 Avios and the UK’s most valuable credit card perk – the 2-4-1 companion voucher Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points, such as:

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & two airport lounge passes Read our full review

The Platinum Card from American Express

30,000 points and an unbeatable set of travel benefits – for a fee Read our full review

Run your own business?

We recommend Capital On Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, along with a sign-up bonus worth 10,500 Avios:

Capital On Tap Business Rewards Visa

The most generous Avios Visa or Mastercard for a limited company Read our full review

You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies and has a 30,000 Avios sign-up bonus:

British Airways Accelerating Business American Express

30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

(Want to earn more Avios?  Click here to visit our home page for our latest articles on earning and spending your Avios points and click here to see how to earn more Avios this month from offers and promotions.)