The new HFP chat thread – Monday 8th June

This article is closed to new posts. Discussion continues in the HfP Forums.

• Asp says:

  8 Jun8 June 11:56

  How long would you be willing to wait for BA to issue a refund before initiating a chargeback (BAPP)? I’ve been waiting 5 weeks tomorrow for my taxes + fees, Avios and 241 credited almost immediately. Have chased but told its in a queue. Thanks

  • Reeferman says:

    8 Jun8 June 12:21

    I’m in the same situation.
    I’m told (in writing, thankfully) it’s all agreed, but in a queue – due to some complications (which is true). Yet late last week BA cancelled more flights. I called for a refund and the AVIOS were back in my account within minutes – with the cash refunded this morning.

    Anything “in a queue” is likely to be there fore many, many weeks in my experience

  • MattB says:

    8 Jun8 June 12:37

    Get in touch with barefundhelper at flyertalk, he/she sorted me and many others out within 48 hrs. Before that I had been waiting weeks.

    • Reeferman says:

      8 Jun8 June 13:55

      Thanks MattB
      Just tried to find him/her, but Flyertalk is saying no-one by that name was found in the database.
      Haven’t used Flyertalk previously (have registered) so maybe I’m doing something wrong – or maybe he/she no-longer there/has different name?
      Any help appreciated please.

      • MattB says:

        8 Jun8 June 14:29

        In the BA exec club sub forum there is a thread on the front page called “How long for refunds to be processed”. If you go to post 259 within that you will find them. I think the username is BA(space)refund(space)helper

        • AJA says:

          8 Jun8 June 14:44

          He posted here on HfP a few weeks ago that he was prioritising FT members who had posting history on FT rather than new members.

        • Reeferman says:

          8 Jun8 June 16:34

          Thanks MattB and Rob
          Found him/her – will give it a go!

      • Rob says:

        8 Jun8 June 15:03

        BA Refund Helper, not barefundhelper

        • Sundar says:

          8 Jun8 June 15:53

          Ha, that is Ironic 🙂

    • Asp says:

      8 Jun8 June 15:59

      Thanks MattB – have sent them a PM over on FT.

  • ChrisA says:

    8 Jun8 June 21:21

    9 weeks wait so far here…

• Anuj says:

  8 Jun8 June 12:40

  I just received my Qatar Gold status today. I applied on the 19 May. For anyone else waiting.

• stevenhp1987 says:

  8 Jun8 June 13:48

  Went into my local Co-Op today to pay off my water bill to find a “No PayPoint Available” sign on the plexglass.

  I sort of understand why, they don’t want to touch the card (even though they’re touching the items that you’re handling to scan them) but is this just my local store or a Co-Op thing?

  • Secret Squirrel says:

    8 Jun8 June 15:33

    Did read someone else had the same issue in another co-op somewhere, its not national as mine still accepting.

  • Chris says:

    8 Jun8 June 15:37

    Think it may possibly be the staff in your local store. I paid my council tax in one of the Co-ops in Edinburgh via paypoint the other day

• Michael says:

  8 Jun8 June 14:09

  Is it possible to work towards more than one Amex sign up bonus at a time? I referred my wife from my BAPP for Gold and she is currently about 1/3 of the way to earning the 22,000 bonus. I have an outstanding BA holiday balance to pay by next April. I was thinking about referring my wife for a BAPP to pay the BA balance and claim the 25,000 Avios bonus. Any issues with that plan?

  • stevenhp1987 says:

    8 Jun8 June 14:14

    So long as she hasn’t had any BA Amex in the last 24 months then yes.

    She will have to get accepted by Amex though. If she’s new to Amex they might not be amenable to two new accounts being opened at once.

  • Anna says:

    8 Jun8 June 14:17

    If she’s not had an avios-earning card in the last 2 years, she’s eligible for a BAPP with sign up bonus. If you’ve got £10k worth of spend to put through in a relatively short period she could get the BAPP, sign up bonus, 2 4 1, cancel and start the clock again fairly quickly, with a partial refund of the fee.

  • Rhys says:

    8 Jun8 June 14:56

    Shouldn’t be

• Stephen says:

  8 Jun8 June 14:18

  O/T – Changing/deleting your Marriott account number within Amex a/c

  Hi All, would anyone know how you can change/delete an already-accepted Marriott account number from within your online Amex account?
  Basically, I wish to send MR points to a *different* Marriott account (of my own: I have two Marriott accounts, you see) , but the “Add Account” function within my Amex account is not working/is producing an error message at the moment. Does anyone know of a workaround? I’d prefer to do this online than have to call up. Many thanks! Stephen

• Alex says:

  8 Jun8 June 14:36

  I have an Avios redemption BA flight in August to NYC. Unsure whether to cancel and pay £35 to get my Avios and money back, or to wait and see whether BA cancel the flight (when I assume I’d receive 100% back). Suggestions?

  • stevenhp1987 says:

    8 Jun8 June 14:41

    Given it’s refundable, I’d wait it out, unless you really need the cash.

  • Rob says:

    8 Jun8 June 14:56

    Depends how keen you are on paying £35 unnecessarily! (given that if a stonking redemption came up you could ring BA immediately and cancel the other one anyway)

    You won’t be making £35 bank interest on your £600 of taxes in 2 months if you refund it now, put it that way.

    • Alex says:

      8 Jun8 June 15:09

      That’s what I assumed, I’ll wait it out 🙂
      Thanks both

• Freckles says:

  8 Jun8 June 16:09

  Afternoon all , bit of advice please …and bear with me as it’s a bit of a convoluted story. Husband had BA free card last year , we upgraded when we got to £10k to get 2-4-1 voucher. Unfortunately when we applied we put son’s BA Executive Number not husbands . We never noticed as they just went into HH account . Son received an email saying 2-4-1 voucher triggered …we called them , they said tough . Although I fully accepted it was our mistake I pointed out that son was under 18 so could never have collected on Amex CC in his name and appealed to their better nature . They just said no, so we chalked it up to experience . Fast forward and the voucher now seems to have materialised in my BAEC account, with the revised extension date due to Covid 19. There’s definitely no voucher in sons account or husbands account . This is definitely the only voucher it could be due to dates – and also the fact we haven’t got another!! My question- can I check who’s name this voucher is in , without alerting them openly ? I’d like to presume that as it’s in my account , it’s in my name but would really like to be sure. Thanks in advance

  • Darren says:

    8 Jun8 June 16:30

    If it’s in your personal acc. then it’s yours surely?

    No need to check, but you could ring them to enquire about an open jaw booking and mention that your using ‘your’ voucher.

    • Freckles says:

      8 Jun8 June 18:03

      Thanks Darren. I’ll give that a go

      • Anna says:

        8 Jun8 June 19:12

        Just do a dummy booking. Go into your account, choose “book with avios” and if it asks you if you want to use the voucher I imagine you’re good to go. To be totally sure, pick a random destination with good availability for 2 and see if you can get all the way to the payment page.

        • Freckles says:

          9 Jun9 June 03:05

          Thanks Anna – I’ll try 🤞

      • Dezbez says:

        9 Jun9 June 07:17

        Did it work ok Freckles? We’re all intrigued!

        • Freckles says:

          9 Jun9 June 09:37

          I haven’t tried yet! I’m working now, I’ll give it a go later and update . I’m excited to see myself!

        • Freckles says:

          9 Jun9 June 21:57

          It works!! I can’t quite understand how its happened but I’m taking it lol. And a new expiry date of 12 Aug 2021 🙂 🙂 Now I just need things to open so I can earn some points ….
          thanks all

• Will says:

  8 Jun8 June 16:19

  I’m still having trouble with AMEX/Amex Travel – they absolutely refuse to do a s75 claim on their sister company. I now have to wait another 5 days for a callback from someone more senior, before going to the FO (which can obv take another 4 months, but is what LadyLondon kindly recommended)

  Amex Travel cancelled my booking and say the refund will take 14 weeks, in line with Virgin Atlantic’s 14 weeks/4 months estimate.

  Anyone else having an easier time getting refunds from Amex Travel?

  • BS says:

    8 Jun8 June 16:31

    S75 will not be successful – Amex Travel is a third party, so the S75 link is broken and it is not valid. You can claim to ATOL/ABTA as required. A chargeback might still be possible.

    • Will says:

      8 Jun8 June 19:03

      Can you explain the 3rd party significance. I thought s75 meant I claim against the Credit card And the card company claims separately against the provider/agent

      • Will says:

        8 Jun8 June 19:03

        Surely a chargeback is likely to take just as long as a refund?

    • Charlieface says:

      8 Jun8 June 20:07

      S75 won’t work if the claim is against the airline i.e. the airline did not keep their contract to fly you. It should work against the agent if the agent did not keep their contract i.e. to ticket (and if necessary process refunds) correctly. You cannot claim S75 for something that only the airline is liable for.
      In practice Amex seem loath to issue S75 against Amex Travel even when they should, if that is the case go to the FOS

  • jimbo says:

    8 Jun8 June 19:35

    Similar position. Been waiting for a Turkish refund for 10 weeks. I’ve currently escalated on Amex Travel side to an official complaint. That was 2 weeks ago, so under ABTA rules they’ve got two more weeks to reply… let’s see

  • BJ says:

    8 Jun8 June 21:22

    I have had two refunds, no problem at all. One was a hotel booking with IHG and the other with Accor. Both were requested at the same time but CSA made some checks and said she could refund IHG but not Accor at that time. She explained clearly that they were working within the constraints and timeframe of each travel partner. She said she would continue to monitor the Accor situation every week and get back to me. I received the IHG refund back on my card a few days later. The following week I received an email confirming Accor had been refunded too. Based on my experience I would expect them to refund you as indicated.

This article is closed to new posts. Discussion continues in the HfP Forums.