The new HFP chat thread – Friday 29th May

This article is closed to new posts. Discussion continues in the HfP Forums.

• Zara says:

  29 May29 May 09:57

  Marriott have a 60% bonus on points that we received an email about today. Not sure if this has already been mentioned. Never seen 60% with Marriott points before.

  • BJ says:

    29 May29 May 10:17

    Yes, there has been articles but I thought the promotion already ended. I got that email last night but didn’t bother checking if it was an error or the promotion had been extended.

    • TGLoyalty says:

      29 May29 May 10:44

      It was always due to end at the end of June.

• berneslai says:

  29 May29 May 10:00

  Anybody know why the Easyjet manage booking page is giving me the error “This route you have selected is for sale until [date]” when I am trying to change my booking in July for equivalent dates in October. Tickets are available for this route if I try and book normally.

• Robert says:

  29 May29 May 10:32

  I’ve booked two reward seats on a long haul flight using 2-4-1 voucher, but when I now go in and try to book two more seats as a cash booking the flight is not available, in any cabin.
  Has anyone else come across this or know why the flight isn’t showing in BA’s booking system?

  • memesweeper says:

    29 May29 May 12:23

    It possible the flight is closed for sales, as BA are about to cancel or significantly amend it.

    • Robert says:

      29 May29 May 18:02

      Thanks memesweeper, I thought more folk on HfP would’ve been ‘up’ on this kind of thing. Will try calling BA themselves instead.

• Alex says:

  29 May29 May 10:33

  Anyone had an experience with Eurostar refunds? Just had an email to say my trains have been cancelled and the email tries very hard to get me to take a voucher or rebook.

  Is the best way to get a cash refund via email or calling? Any idea of their response times and how long refunds take?

  Thanks

  • Doug M says:

    29 May29 May 10:47

    Just call 03432186186. Everything on the site and the way it’s presented avoids mention of refunds. But if they cancel the train you’re allowed to have a refund. I’ve had to cancel two so far and each time it’s been a quick and pretty painless call.

  • Pierre says:

    29 May29 May 13:18

    I’d suggest doing this sooner rather than later. I left calling until a day before the date we were supposed to travel. Was then told that vouchers ‘have already been issued’ as a refund, even though we did not request them. I’ve raised a complaint, and expect I will eventually get the cash refunded, but it’s already been a few weeks…

    • Alex says:

      29 May29 May 14:14

      Just called them and they told me they can’t issue a refund until after initial departure date. I’ve emailed them as well so they have a record of me asking.

      They make it so difficult to get a refund, almost no mention of it in the website and push towards a voucher. Luckily it’s not a lot of money.

    • Lady London says:

      29 May29 May 16:00

      Eurostar can only issue vouchers with your consent. Don’t consent.

      I have to say I am amazed at the numbers of airlines and train operators, who in normal times arrogantly and steadfastly refused any flexibility whatsoever to any customer that missed a flight or needed to change their date or time due to an emergency, who are suddenly taking complete flexibility for themselves.

      They’re not able to provide the service the customer booked and suddenly they don’t have to refund the customer’s money? They took our money if we missed the flight or train in peacetime. Why should these companies receive any flexibility from us when they don’t make the flight or train themselves? Something feels very unequal here.

      • Alex says:

        29 May29 May 18:37

        I agree. I’m not sure I’ll use Eurostar again unless desperate or a great deal.

        • Doug M says:

          29 May29 May 21:31

          When is the train for? I noticed that Eurostar have very little information about the actual timetable, and very often show only today and tomorrow, so they know most trains are not running, but hold off on properly announcing it, thus delaying your opportunity for a refund. If they’ve emailed you a cancellation that’s more than I ever received. I’d call again and ask for the refund, any further rubbish about waiting until after departure and I’d ask for supervisor, if refused or if the supervisor refuses refund mention EC261 and credit card S75.

        • Alex says:

          29 May29 May 23:32

          Train was for this Monday and return on Friday, it was to Amsterdam but I’m not sure they ever actually started the service.

          I’ll call again tomorrow and demand a refund. Awful company, at least they answered the phone quickly.

• Wenby says:

  29 May29 May 10:39

  Have we seen any retention offers for Amex gold reward at all, even if very small in comparison to what is going on with platinum?

• Walenby says:

  29 May29 May 10:41

  Have we seen any retention offers for amex gold reward at all, even if relatively small in comparison to platinum?

• Travel Strong says:

  29 May29 May 10:47

  Datapoint: Curve blue + IHG still fine for £200/month ATM withdrawal. No fee’s and also waiting for statement to arrive to confirm this 100%.

  • Travel Strong says:

    29 May29 May 10:48

    *waited! Has already arrived and have confirmed 100%

• Christian says:

  29 May29 May 10:54

  More Curve news. For those who baked them in their recent capital raising on Crowdcube, the metal “Investor” cards are being sent out to backers within the next three weeks. It was a year’s free metal subscription for £1000 investment.

  • Genghis says:

    29 May29 May 10:58

    Did you invest? Why?
    I think you needed to have been “brave” to have shelled out £1k. Curve is way too high risk and still hasn’t found a way to properly monetise the product.
    I put a tenner in on the chance an investor card reset my limits. And it did.

    • Sundar says:

      29 May29 May 11:11

      Yep, tenner for the red 🙂

      • Craig W says:

        29 May29 May 12:20

        tenner *on red more like haha

    • Harry T says:

      29 May29 May 11:44

      Actually investing serious money in Curve seems silly to me, as I’m fairly sure their business model means they will either go out of business or get bought out. So those aren’t great odds compared to investing a grand into a S&S ISA etc.

      • Axel says:

        29 May29 May 13:49

        You get your annual spend reset to £0 when you activate the investor card, so worth the tenner for that alone

        • steve fred says:

          29 May29 May 15:24

          I invested the tenner but never received the card. Any advice?

  • Sundar says:

    29 May29 May 10:58

    Datapoint : the new “Investor” card reset all limits to zero, so happy days. 🙂

This article is closed to new posts. Discussion continues in the HfP Forums.