The new HFP chat thread – Friday 15th May

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• Optimus Prime says:

  15 May15 May 10:13

  Any takers on Qatar’s 5000-mile rebooking policy? Looks like some people have managed to take advantage and changed a £1k ticket bought on a sale from ARN-HKG to ARN-SYD

  • Rhys says:

    15 May15 May 10:17

    Yes, if this has worked for anyone do get in touch!

    • Voldemort says:

      15 May15 May 10:38

      It should work in theory but I did read a message elsewhere that QR would not allow people to rebook to Australia who don’t have an Australian passport. This is because the rebooking promotion only currently covers 2020 and the borders are expected to be closed to non-Aus nationals.

    • BrightonReader says:

      15 May15 May 11:14

      I won’t link but people on one mile at a time are reporting sucess with one person changing Philadelphia – Kyev to Chicago – Hong Kong with no problems at all and within 5 minutes of makign the orginal booking.

      • Rhys says:

        15 May15 May 11:21

        Yes, seen that. But hoping we have a reader here who has tried!

      • Josh says:

        15 May15 May 13:51

        Within 5 mins of booking 😂 They have no shame

      • Optimus Prime says:

        15 May15 May 14:36

        Yes that’s whom I was referring to 🙂

        I haven’t checked FlyerTalk yet but would be shocked if a few haven’t done it yet.

• Doug M says:

  15 May15 May 10:26

  You can’t do anything about a flight that hasn’t been cancelled other than cancel it yourself and pay the fee and lose the voucher. Wait it out, and hope you can either travel, or if you don’t want to, hope the flight is cancelled in which case you’ll get the RFS fee back and have more leverage on a voucher extension.

• Vinz says:

  15 May15 May 10:35

  Hi all
  I applied for an IHG card in March to profit from their double points promotion but I haven’t received the remaining 10,000 points for hitting the spending target from IHG. Should I chase? Should I call/write to them? Or is it normal for it to take this longer?
  Thank you

  • Grant says:

    15 May15 May 11:12

    Have checked your IHG account as well as your Creation account? The second lot of 10k points post direct to your IHG account and do not show in your Creation account.

    • Vinz says:

      15 May15 May 12:25

      Yes, nothing in Creation as I know it would come from IHG directly. any idea how long it will take?

      • Grant says:

        15 May15 May 13:57

        I think mine was a fair few weeks after meeting the spend requirement. It was a while ago, but I recall the T&Cs stated a time when the extra points would post and it was pretty close to that.

        • Vinz says:

          15 May15 May 14:07

          Ok thank you, will have a look at the T&C

• FloriGuy says:

  15 May15 May 10:39

  Capital On Tap

  When are COT points redeemable? I have just received my statement but the points shows as “Points Accrued: (For current billing period)” not in the Redeemable points section.

  • The Savage Squirrel says:

    15 May15 May 12:50

    From memory I think they become redeemable at the point the balance that generated them is paid off.

    • FloriGuy says:

      15 May15 May 14:03

      Thanks – how does that work when you cancel the card and pay off your last months bill? Do your final month’s points get cancelled?

  • Peter K says:

    15 May15 May 17:17

    I’m pretty sure they are redeemable at the point that the balance needs to be paid off, not when it is paid off.

    Eg. 10000 points earned by statement date (let’s say 12th may). Payment needs to be made by 4th June. The points are available on 5th June.

    Something similar to that anyway.

• JH says:

  15 May15 May 10:46

  Hi all, I’ve got an avios booking from LGW to DUB on Aer Lingus next week. Its now showing as a LHR departure. Is this enough of a change for a full refund?

  • Anna says:

    15 May15 May 11:32

    I don’t know about Aer Lingus but BA considers all London airports to be one. Is there a significant time change though? If so you might be able to cancel due to that.

    • Rhys says:

      15 May15 May 11:37

      Just because the airline considers all London airports to be the same does doesn’t mean you should! I would argue that any change in airport warrants the opportunity to reconsider a flight. All sorts of considerations to take into account with a change in airport, eg parking/car rental/journeys/airport amenities etc etc Not to mention that getting from one side of London to another can be a considerable pain in the arse!

      Have a look at EU261 and see what you think: https://eur-lex.europa.eu/resource.html?uri=cellar:439cd3a7-fd3c-4da7-8bf4-b0f60600c1d6.0004.02/DOC_1&format=PDF

      • Lady London says:

        15 May15 May 18:07

        Agreed. BA really does push their luck.

        Even just looking at the road distance between Heathrow and Gatwick I’ve got an idea that Gatwick is closer to France than it is to Heathrow.

        And on public transport especially with luggage its even worse. BA really are taking the p if they are trying to deny refunds or EU261 for airport changes between LHR and LGW.

        Plus what Rhys said.

  • Chrish says:

    15 May15 May 14:08

    JH@ I had a flight changed from LGW to HR last year “Strongly” objected to change of Airport
    after a few chats they agreed to put us on an earlier flight/day (day earlier) paid Hotel bill other end
    flight was dearer but not charged any more
    (well sent me the amount £260) well pleased. but as a “Caveat” I’m reg Disabled)
    Waking stick only, not sure if that was the reason (LGW is near were we live)

• Rich says:

  15 May15 May 10:59

  Has anyone had experience of rebooking using a BA future travel voucher where the original booking was made using avios & Amex 2-4-1?
  Specifically has anyone managed to book on to a flight where there is no reward flight availability showing or know if this is even possible? I know there was some talk recently of agents booking regular seats if no reward seats were showing.
  Flights have just been cancelled and unsure whether to take the voucher extending my Amex 2-4-1 expiry in the process or just get the points and taxes back so at least I’ve not lost the cash if I can’t rebook due to lack of reward seats on flights that I want.

  • pauldb says:

    15 May15 May 11:27

    You should be able, in MMB or with agent, to change the dates up to 1yr from booking regardless of avios availability, If you take the voucher, that would extend your date range (and the 241 effectively) much longer, but rebooking with the voucher requires avios availability,

    • EJH says:

      15 May15 May 12:07

      MMB has been down (re cancelled bookings) for days now, unless it’s just me so I think calling is the only option

    • Rich says:

      15 May15 May 12:37

      Thanks, I’d booked outbound as soon as seats were released and called back to book the inbound in the same way. as I understand it that option is available up to a year from the booking date not the flight date so unfortunately that doesn’t work for me.

  • Rob says:

    15 May15 May 12:19

    You can’t do it with a future travel voucher. You CAN do it if you just go into MMB and rebook (or ring BA to rebook) if you haven’t claimed a voucher. I know someone who just got 4F to KUL on dates with no Avios availability.

    • Rich says:

      15 May15 May 12:46

      Posted my reply to pauldb before seeing this. Obviously worth trying to see what options it gives me I guess
      Thanks

• Tanya says:

  15 May15 May 11:12

  I am due to fly Belfast to Bordeaux run 23-27th May with Easyjet. neither flight has been cancelled yet. When is this likely to happen? Thanks

  • Rhys says:

    15 May15 May 11:14

    Given that all easyJet flights are grounded until further notice, it should already have happened!

    • Tanya says:

      15 May15 May 11:41

      No still showing as going! It obviously isn’t but I can’t claim for refund until it is cancelled

      • Tanya says:

        15 May15 May 11:43

        Weird…outbound flight now cancelled. Just need to wait for inbound to also be cancelled to claim refund

        • tony says:

          15 May15 May 13:15

          Note that easyJet do have a very good deal if you want to rebook. You can transfer the cancelled flight to anything else in the schedule for no extra charge. I have some £20 flights to Glasgow that i’m considering swapping for something way more expensive in the summer…

        • Bill says:

          15 May15 May 13:20

          I did what tony says. It works

  • Anthony Edwards says:

    15 May15 May 12:10

    It says on their website that:

    “We are currently cancelling our flights on a seven-day rolling basis to manage the number of contacts going to our Customer Service Team.”

    I have a flight 24 May that’s still not cancelled – I presume it will be in the next few days.

  • Lady London says:

    15 May15 May 17:25

    Got a cancellation yesterday for a flight on 22nd. It may vary a bit by route but i woukd expect your cancellation email to arrive between today ad Tuesday, at the very latest.

• John says:

  15 May15 May 11:29

  I just tried a cash withdrawal from curve / hilton and it was declined. The ATM and app said I exceeded my credit limit, but I am not even 20% to the barclaycard’s limit. Will try again next time I pass an ATM. For context, done £200 a month around the middle of the month since curve started, never any problems.

  • FloriGuy says:

    15 May15 May 14:08

    Barclaycard usually have a specific limit for Cash.

    • Don says:

      15 May15 May 17:53

      But the MCC won’t be cash? It will stored purchase value load or something.

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