The new HFP chat thread – Tuesday 12th May

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• Christopher Clift says:

  12 May12 May 17:28

  I and two other elderly relations (all of us in our late 70s, and one who is carrying a cancer condition requiring immunology treatment every 6 weeks or so in London) have a flight booked with Jet2 to Lanzarote on June 18. Jet2 say they have cancelled everything until June 17 but, so far, they have said nothing about flights after June 17. The Spanish authorities are still maintaining their stance that only Spanish Nationals – or other nationalities who have residence qualifications – can ENTER Spain as things stand, and in any case our own FCO are still saying that any travel to other countries should only be undertaken if the journey is essential. Added to this is the 14 day isolation requirement on any air passengers arriving at UK airports, other than from France or Ireland. At this stage, what are our options given the advice from the FCO, the Spanish stance on arrivals and so on. Should we just hang on in the hope that Jet2 will cancel more flights, or should we start to contact our insurance companies NOW?

  • TGLoyalty says:

    12 May12 May 17:48

    Unfortunately your eligibility to enter Spain isn’t Jet2’s problem unless it’s a package Holiday booking.

    Usually insurance is for after the fact ie the flight has gone and you can’t take it and the FCO advice is in place as there are 5 weeks to go it may be too early but only your insurance company can tell you that.

  • Lady London says:

    12 May12 May 18:09

    Personally this close ahead, I do not believe the Spanish are going to change their stance.
    I would take a look at any relevant insurance policies so as to be prepared meanwhile.
    Then you’d be best to wait until the airline cancels the flight.Which is possibly only a little-ish time before.

    That would let you claim on section 75 on credit card or chargeback on chargecard, or insurance if applicable.Apparently insurance companies are telling people to exhaust card refunds option first.

    So right now you should probably be prepared for it not happening and get ready.

  • Anna says:

    12 May12 May 18:26

    There’s nothing to lose by contacting your insurance company, and they may very well have some helpful advice. I would hope that while Spain remains in a state of emergency the FCO will continue to advise against travel there, in which case as I understand it, you would be able to claim on your insurance (as long as the policy was in place before all this started).

    • Anna says:

      12 May12 May 18:30

      In any case, it might not be advisable to take this trip. In the event of a second wave and lockdown you would risk being stranded and your relative would not necessarily be covered under the EHIC scheme or travel insurance for ongoing cancer treatment abroad (even if there is a specialist facility which could deliver it in Lanzarote).

  • marcw says:

    12 May12 May 21:24

    It is likely that your holiday will be cancelled. Spain is likely to extend state of emergency until the end of June. In addition, from Friday onwards, all international arriving passengers must go on quarantine for 14 days, and of course, only Spanish nationals and permanent residents are able to enter the country – this will be valid for the duration of the state of emergency.

• Anon says:

  12 May12 May 18:18

  50% transfer bonus on Heathrow Rewards points to Avios

  • BJ says:

    12 May12 May 18:45

    60% bonus on buying Bonvoy points coming soon too.

    • Harry T says:

      12 May12 May 19:14

      @BJ you reckon 60% is a bonus worth capitalising on?

      • Secret Squirrel says:

        12 May12 May 19:44

        Depends what the base price per point is!

      • Anna says:

        12 May12 May 21:35

        I would definitely be buying at 60% bonus. As long as there’s a) no further devaluation in the mid-term and b) no removal of the 5 nights for the price of 4 deal, it’s a no brainer.

        • J says:

          12 May12 May 22:35

          Don’t think there is much risk of losing the 5 for 4. Some devaluation seems likely though, or properties you want to stay at moving up a band etc. And I’d be thinking about when I’d be redeeming – what if it is a year or more before you can visit the destination where you want to make your redemption?

• bill says:

  12 May12 May 20:14

  Does anyone have any experience of changing their email address with easyJet flight club ? This is due to my old email address not always receiving emails from easyJet. I know that I can change my email address on easyjet.com however I am unsure whether this would reset my Flight Club account or what the impact on my membership would be. I understand from the call centre that membership is linked to the flight history for the email address. So I wasn’t able to get a clear answer about the impact of changing my email address.

  I would be grateful if someone could advise me on how to proceed.

  • Lady London says:

    13 May13 May 04:24

    I know that if you buy EasyjetPlus,let it lapse at any time then when you come back to buy it again you would receive the same number as before. They link it to your email address.

    I am sure you will need to contact Customer Services part of Easyjet for this – the generalist desk. I am sure your entire account with them will hang off that email.Therefore it would be a manual process for them to create a new account for you and move everything across. However if you are not receiving essential messages from them and if you’ve tried to solve it another way then Ithink it’s reasonable for you to inform them officially of this and request their assistance.

    If you call them they will probably insist you submit a Contact Form on their website via Contact Us.They will assure you it’s responded to within 28 days and in reality much, much less.That has been far from my experience. I think you should call them but be prepared for this.Give them 28 days then chase, and chase again if you have to.

    Please report back on your success.

• Karen says:

  13 May13 May 01:23

  Refunds on Cancelleld Flights –
  On Easter Sunday I was able to use the workaround on an iPhone (in a 4/11/20 HFP post) and cancel 3 award flight bookings on the BA website and got the avios redeposited and the money returned to my credit cards.
  I had 4 more bookings where award flights were canceled but I could not use the iPhone workround because I had made changes to those bookings after the original booking date. I had been dreading calling and trying to get a refund but I did not want vouchers.
  So today I finally called and the call center picked up after 38 mins (this is better than many times I have needed to call pre covid-19 crisis and waited over 1 hr).
  I got a WONDERFUL UK agent named Garrett. He took all 4 of my booking codes, verified I was nominated to manage my husband’s and daughter’s bookings, then he put me on hold while he worked on all of them. After about 10 mins he got back on the phone and told me to not worry he was still working on them and don’t panic if phone call got cut off because he had my phone number and would call me back. Then after another 10 – 15 mins he got on the phone again and said he was all done and reviewed all the avios that would be redeposited and all the money that would be refunded. Even refunded money I had paid for business class seat reservations on a couple of flights. He never tried to talk me into the voucher.
  It was the best call I have ever had to the call center. I called today, Tuesday, at 10am West Coast USA time, so that would have been 1800 GMT.

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