The new HFP chat thread – Saturday 11th April

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• Benilyn says:

  11 Apr11 April 11:46

  My VA to Hilton points came through

  • guesswho2000 says:

    11 Apr11 April 12:31

    *VS, you can’t transfer VA to Hilton.

• @mkcol says:

  11 Apr11 April 12:06

  £10 off a £50+ spend on Virgin Atlantic Retail Therapy site.
  Use code: 10SPEND50 at checkout

• Green Plastic says:

  11 Apr11 April 12:07

  Hi all. Booked a 2-4-1 to JFK in F for January. Aircraft currently showing 747 outbound and 777 inbound. Chances of these changing by January? Jumbos likely to be completely retired by then?

• CheapCharlie says:

  11 Apr11 April 12:45

  Just got through to BA on the 0800 727 800 number (don’t select any of the options)
  No hold time and UK contact centre. Refunded my cancelled May flights with no quibbles. Advised that it’ll take 3 weeks for refund to be processed. One less thing on my mind to worry about.

  • Anna says:

    11 Apr11 April 13:15

    I’m gobsmacked by the number of people who are posting on here that they’re really happy because BA has told them they will get a refund. 24 days and counting for me, and I’m not the only one!

    • Gritts1 says:

      11 Apr11 April 13:43

      I cancelled 2 Lloyds Avios upgrade flights on the 15th March. Still missing the cash for fees paid. I was told the cash was sent to my card on the 6th April. I live in hope it arrives back on Tuesday.

      • Rim says:

        11 Apr11 April 14:28

        Cancelled Lloyd’s Voucher flight on Monday, 6th of April, Avios arrived to Avios account on Tuesday. Cash on Thursday.. Call and waiting time took 55 min in total..

    • Trevor says:

      11 Apr11 April 15:37

      Oh dear, well I screen grabbed my BA page which says they are processing a refund on the trip. As long at it arrives in due course I’ll be happy. Avios arrived back in 15 mins. take a breath….

    • Colin MacKinnon says:

      11 Apr11 April 17:10

      Have you spoken to Easyjet……

      Thought not!

• meta says:

  11 Apr11 April 12:49

  Sharing my experience with Singapore Airlines Krisflyer redemption cancellation. It was a SIN-LHR Suites class one-way redemption. Bear in mind that EU regulations don’t apply. Called Krisflyer this morning. Got through immediately after the messages about rebooking, etc. First the agent said that I can have all my miles and taxes back, but that it would take 2-3 months. This is far too long to wait if I want to grab a new redemption for April next year which will be available late April/early May. He then said that I can rebook only until 31/03 next year at no extra cost, but I want to fly back Easter Monday or Tuesday. I pointed out that my flight is for April and I can’t fly earlier. He then said that actually I can do that so he will put a note on the booking, so I can can and rebook when flights are available again. 15 minutes later they call me again to say that actually ticket needs to be reissued as it was a one-way. This was a bit confusing, but I think he meant that it will not be on the same PNR, but entirely new ticket.

  Is my understanding correct?

  • Lady London says:

    12 Apr12 April 09:24

    A ticket is “reissued” when changed anyway. This seems unclear. Perhaps you should give them another call to check what exact date restrictions apply here? I think this might help you avoid surprises later in the event that there are further changes.

• Harry T says:

  11 Apr11 April 13:00

  Using IHG credit card to top up Revolut or invest in the government bank – anyone getting cash advance fees or charges interest? If so, is there a way to avoid them?

  As Creation doesn’t seem to have an app, do you have to log in online to see any interest or fees or do you have to wait for the statement?

  • Will says:

    11 Apr11 April 13:07

    Creation does now have an app.

    • Anna says:

      11 Apr11 April 13:17

      They do have an app, however interest/fees don’t seem to appear until statements are generated.

      • Genghis says:

        11 Apr11 April 13:36

        Cash advance charges (5%, min £5 IIRC) post with the charge.

        • Harry T says:

          11 Apr11 April 13:37

          Thanks everyone. Hopefully my £10 test Revolut top up doesn’t get that £5 fee.

        • TGLoyalty says:

          11 Apr11 April 14:25

          Creation don’t charge any cash advance charges though?

        • The Urbanite says:

          11 Apr11 April 14:47

          Cash advance fees do post with MCC 6051 transactions at least.

        • The Urbanite says:

          11 Apr11 April 14:48

          …but not with Revolut (for now) or govt piggy bank.

        • Harry T says:

          11 Apr11 April 15:25

          Thanks team. I’ll do my best to be an avid saver.

        • Genghis says:

          11 Apr11 April 15:48

          @ TGLoyalty Correct. It was in response to @Anna saying that charges on Creation post at statement date when in fact they post once the transaction does.

        • Youllnever says:

          11 Apr11 April 17:57

          How does interest appear on the account? Can you see it before the statement is generated?

        • Genghis says:

          11 Apr11 April 20:20

          Interest is charged when the statement is generated.

  • Leigh says:

    11 Apr11 April 14:46

    No cash advance charges but interest for Revolut top-ups – at least that’s the case when I did top-ups during last statement period.

  • Crafty says:

    12 Apr12 April 09:04

    I suggest being careful with Creation and Revolut. My payments are regularly declined, and this month I noticed that for one of the 3 attempted, 1 was never refunded to the underlying card. Sorting that out is proving a real pain.

• Michael says:

  11 Apr11 April 13:51

  I am sure this was answered before, is this still correct: If BA cancels flights within 14 days of departure because of Covid 19 travel restrictions, is there an entitlement to compensation?

  • TGLoyalty says:

    11 Apr11 April 14:22

    No extraordinary circumstances right now so no compensation

• Crumbs says:

  11 Apr11 April 14:20

  As a datapoint, tried to go to horizon via a curved virgin route, approval didn’t come up. Worked fine a minute later after switching to debit.

  • Oh Dear says:

    11 Apr11 April 15:28

    Is this what your trying to say?

    You attempted to pay your MBMA Horizon card bill through Curve from your Virgin Credit Card.
    It didn’t work
    So you used a debit card through curve instead ?

  • The Urbanite says:

    11 Apr11 April 19:07

    Virgin sometimes block transactions to merchants high risk MCCs like 6012 – a call will sort that out.

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