The new HFP chat thread – Friday 10th April

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• Sandgrounder says:

  10 Apr10 April 08:02

  My Virgin 1000 from Tesco auto-tip landed yesterday, have switched back. Let’s see if they still have value by the time the next Clubcard statement is issued! I have sent a few points to Hilton as a hedge, but my hunch is they will still be around.

• Inspector Vince (from a force that shall not be named) says:

  10 Apr10 April 08:07

  same here, x2

  good spot

  • Inspector Vince (from a force that shall not be named) says:

    10 Apr10 April 08:10

    *x3 🙂

• memesweeper says:

  10 Apr10 April 08:18

  I know there’s an upgrade path for (consumer) Amex green or gold charge cards to Platinum. Is there is similar one for Business cards?

• Jimmy says:

  10 Apr10 April 08:25

  How do you actually get though to BA on the phone??
  Every option on their 0800 number just hangs up no matter what selection you make.

  • Steve says:

    10 Apr10 April 08:41

    The guidance seems to be don’t select any option. Seems to have worked for some people at less busy times of the day

  • Carol says:

    10 Apr10 April 09:41

    I rang a few minutes after 0800 today on 0800 727 800. I had to select a couple of options and spoke to an agent after about a 5 minute wait.

  • Steve says:

    10 Apr10 April 10:13

    I called at 9.40 this morning. I ignored the first selection, picked option 2 on the second selection (booked with Avios).

    Put into a queue, 20 minute wait before I got through, refund all processed.

    Points should be today, was told the refund of taxes onto card will take longer than usual (as their India team process it and they are on lock down).

• Michael C says:

  10 Apr10 April 08:49

  (re-post due to wrong thread booboo):

  For “BA book with confidence”: if I book a Dec. flight then cancel, requesting a voucher, can the voucher ONLY be used by the person whose name is on the ticket? (family member on our Family & Friends list, but who travels little). Or would the voucher go into our account in general like a 2-4-1?

  Thanks in advance!

  • jc says:

    10 Apr10 April 09:21

    All explained on the website.

    Does the booking have to be made in your name?

    The voucher allows you to make a future booking in the name of the person on the original ticket. If you had multiple bookings each person will receive their own voucher to use. The voucher is non-transferable.

    For flight + hotel and flight + car packages, one voucher per booking will be issued. The vouchers are non-transferable but we recognise that some of the original customers may no longer be able to travel – so we ask that the new booking contains at least one of the travellers from the original booking.

    • Michael C says:

      10 Apr10 April 09:27

      Cheers!

• ee says:

  10 Apr10 April 08:58

  Would be grateful on opinions here. Had a booking with BA cancelled and requested a cash refund via the JS route. The booking was paid mainly via Amex topped up with a 3 figure ‘price guarantee’ voucher.

  No refund has yet appeared on my card and I’m not sure what to expect in terms of the used voucher? The voucher terms are silent on what happens in this scenario. Does anyone know what is required under eu261 in this scenario?

  • jc says:

    10 Apr10 April 09:25

    EC261 says you get back what you paid, even if not cash. So for the voucher component you should at a minimum get back the voucher. Getting it back as cash would be at the airline’s (or their dodgy IT’s) discretion.

    • ee says:

      10 Apr10 April 09:38

      Thanks – fingers crossed for cash although it’s gone down the manual refund route so can’t rely on BAs dodgy IT in this case!

• Concerto says:

  10 Apr10 April 10:14

  I had some tickets for Deutsche Bahn (German rail). A new feature on their site let me refund Super Sparpreis (super saver) tickets directly and get vouchers for the amount spent, even though the dates on the tickets were a couple of weeks ago. The process was instant and the vouchers are valid for 3 years. No problem taking vouchers because the national train companies will still be around after all this.

  • J says:

    10 Apr10 April 10:51

    DB are excellent (and nationalised, state owned) put the UK’s privatised mess to shame.

    • Rob says:

      10 Apr10 April 11:30

      USED to be ….

      https://www.theguardian.com/world/2018/dec/20/trains-on-time-germans-deutsche-bahn-railway

      • Cat says:

        10 Apr10 April 12:17

        They’ve always been amazing when I’ve used them.
        Added bonus – when booking a train from Geneva to Zurich (post TMB, to get to the airport for my flight in Lufthansa first via the Swiss first class lounge and the FCT in Frankfurt), I discovered that if I booked a train to just across the border to Ausberg in Germany using the Deutsche Bahn website, the ticket price was a third of the Geneva to Zurich portion.
        Deutsche Bahn rocks.

        • John says:

          10 Apr10 April 12:31

          DB’s intercity services are generally good to excellent, but local and regional services can be dire.

          There are similar tricks to reduce rail fares in Great Britain.

        • Cat says:

          10 Apr10 April 12:43

          More than just splitting tickets?

• ADS says:

  10 Apr10 April 10:47

  Easyjet to defer some order and return some leased planes – according to the Times

  https://twitter.com/freddie1999/status/1248377752425652225/photo/1

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