The new HFP chat thread – Thursday 9th April

This article is closed to new posts. Discussion continues in the HfP Forums.

• Flying Misfit says:

  9 Apr9 April 14:56

  Had a domestic Lufty fight cancelled and placed on another domestic flight 4-5 hours later. Called up the Lufty +44 number, got through in less than a minute, asked for a cash refund, was done on the spot but told money will go back on original paying card in about 2 months.

  Appreciate the circumstances airlines are operating in, however what would the normal refund processing time be in non outbreak times, and if it goes beyond this does anyone advise s75 route or just wait given the tough circumstances for all parties involved.

  In essence, how long does one have to put in a s75 request if need be?

  Thanks in advance

• Doug M says:

  9 Apr9 April 15:06

  Amtrak follow up. Using (I think) London Lady’s suggestion of ‘Agent’ I eventually escaped the hell of the automated system. Spoke to an agent within a few seconds, and the process was excellent. By the time I hung up I had the email of the cancellation, and was told 7 to 10 days for the refund.

• railman says:

  9 Apr9 April 15:16

  What happens if you have a flight cancelled (cash) and do nothing? Had a return flight this weekend and the cash refund work around isn’t working.
  Will BA automatically send you vouchers or is there the chance that if you can sit tight when things eventually get back to normal you can request a cash refund after the event? (Obviously that won’t work if BA go bankrupt but then nor would vouchers in that case)

  • JAXBA says:

    10 Apr10 April 02:23

    If you do nothing, BA do nothing. They’ll wait to hear from you.

• Berneslai says:

  9 Apr9 April 15:27

  Probably already discussed but my Virgin->Hilton transfer went through today.

• Publius says:

  9 Apr9 April 15:29

  Finally got an email from BA today cancelling my avios RFS booking to Rome for May.
  Can’t get a proper refund online including the javascript trick doesn’t work.
  Called BA waited 20 minutes, only to be told that they will only process refunds if it’s within 72 hours.

  Now i’m livid. If anybody is willing to start up a class action lawsuit count me IN! They don’t deserve to be in business.

  • J says:

    9 Apr9 April 16:41

    I just hope the right to a refund isn’t watered down (as I know the Dutch/German govts are lobbying the EU to amend regulations to allow the airlines to just offer a voucher). As most of the airlines are taking taxpayer’s cash, I can see their point.

• Liz says:

  9 Apr9 April 15:34

  Has anyone managed to get a refund from Holiday Extras for car parking. We paid the cancellable rate but when I cancelled the booking it said it would issue a voucher which is not what I paid for. It said if you want refund then email this address ….. which I did. A month later no refund or email as promised that it is being action.

  • MattB says:

    9 Apr9 April 16:50

    I had same issue, at no point was a voucher mentioned and clearly stated fully refundable when booked. To be honest it wasn’t that much and had an 18 month expiry so wasn’t too fussed.

• Chris says:

  9 Apr9 April 15:40

  For the first time ever, I’m getting a Mastercard 3D secure request when using Curve to pay Brighton.

  Problem is, the app doesn’t get the notification, so I can’t approve the transaction. When I press decline on the website, I do then get a notification (wierdly).

  Anyone else seeing this?

  • Chris says:

    9 Apr9 April 15:45

    Oddly enough, when I tried with my phone it worked.

    Maybe a browser issue

    • roberto says:

      9 Apr9 April 17:40

      Happened to me , I did it on my mobile with no issues.

  • Doug M says:

    9 Apr9 April 16:31

    Covered in comments yesterday. It was said make sure the App is updated. Open the app before you do the transaction, and then Curve should deliver the code.

    • Liam says:

      9 Apr9 April 19:58

      Still doesn’t always work. I tried three times yesterday—twice in the morning, once in late afternoon—and on no occasion did I get the notification (except for one that arrived about two hours late). The odd thing was it was working fine for me when I last needed it a couple of weeks ago; it’s only since I upgraded to Curve Black that I’ve had problems, although judging by other comments on here I suspect that’s just a coincidence.

• Henry says:

  9 Apr9 April 16:00

  Ot i have the Curve metal card :It says on my app that i don’t have any fee to pay until 28/09 as that’s when my subscription ends i thought it was 14.99 per month for a 12 month period?
  Does anyone know why this could be?
  Thank you

  • The Urbanite says:

    9 Apr9 April 18:52

    Did you subscribe to the annual plan without realising?

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