The new HFP chat thread – Tuesday 7th April

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• Phil says:

  7 Apr7 April 10:44

  Jet2 just cancelled all flights up to the 16th June

  • Lady London says:

    7 Apr7 April 11:11

    Oops. I hope they are going to be ok and will be able to access any government funds they need to.

    I’ve never flown on them but always heard good things about them.

  • Grant says:

    7 Apr7 April 11:12

    I posted the same before realising it was on yesterday’s chat thread.

    If your flight / holiday is cancelled and you want a refund, as opposed to moving the dates which you can do on the website, my advice is to call bang on 0800 when the call centre lines open. I only queued for 15 mins and the agent was happy to process a refund after a bit of soft selling of the alternatives. Funds were back on my Amex within 3 days.

• Billy Nicholson says:

  7 Apr7 April 11:02

  Morning all. I need to add a return leg to an existing companion voucher booking. Anyone know the best or perhaps only way to contact BA to do this? It’s only ever doable over the phone but of course that is almost impossible right now…..

  • Lady London says:

    7 Apr7 April 11:17

    Call them in a quieter country’s number. Look on their website. Make sure you call in the right local timezone opening hours. Weirdly you may land up in Newcastle anyway if you’re lucky!

    Good luck getting the seats you need.

    • Billy Nicholson says:

      7 Apr7 April 11:30

      So if seats are released at 1am BST in the UK, I could call a foreign office that will be open at 1am BST and they can amend the companion voucher booking?

      • Rob says:

        7 Apr7 April 13:30

        Correct.

• Mark says:

  7 Apr7 April 11:12

  Free IHG rewards card 20k bonus. Still waiting on the extra 10k of points and the creation phone agent said to contact IHG to sort this…is this true? Anyone else still waiting for these? I have had a statement through with the normal 10k bonus added so getting a bit concerned…

  • Grant says:

    7 Apr7 April 11:58

    Have you checked your IHG account, rather than just looking at your Creation account? The additional 10k points get credited direct to your IHG account and will show as a line item. It foxed me for a while.

• ChrisBCN says:

  7 Apr7 April 11:30

  Just curious as to why you would delete somebody else’s comment about BA going bust and then rebuttals from others as it’s obviously nonsense?

  Is that something that isn’t allowed? I’ve seen many comments on here over years and years of how Norwegian is about to go bust, and those have been allowed.

  • J says:

    7 Apr7 April 11:40

    I think it’s more the angry and scaremongering tone of the poster repeatedly expressing that opinion – and it’s an opinion they are presenting as fact. BA going bust is extremely unlikely and it’s a stressful time for many so that poster spreading misinformation is not being very helpful.

  • Nick_C says:

    7 Apr7 April 12:06

    I thought the post was an ironic response to people cashing out the Virgin miles for Hilton.

    • Rob says:

      7 Apr7 April 13:30

      If someone wants to make the same point, rationally argued (including how IAG’s €9bn of liquidity gets used up) we’re fine with it. Trolling is something different.

      • ChrisBCN says:

        7 Apr7 April 13:45

        Understood, makes sense!

• rams1981 says:

  7 Apr7 April 11:34

  Just downgraded to Amex gold charge card over the phone, easy to do just takes 10 mins. Will pro rata refund fee and gold charge free for year 1.

• YH says:

  7 Apr7 April 11:49

  I was due to fly on Thursday to Madrid in CE, but this flight has been cancelled. The JavaScript refund trick does not seem to work for me. I’ve tried calling the BA number multiple times today, going through the options and also trying not selecting any options as indicated in the refund post but no luck. I get a message saying they are too busy to take my call and the line disconnects.

  Anyone experiencing this too? Any ideas?

  • Ron Harris says:

    7 Apr7 April 12:03

    Me also – just about every option on 0800 727800 says they are too busy and just cuts off, it doesn’t even let you queue.
    It’s ridiculous.

    • stevenhp1987 says:

      7 Apr7 April 12:20

      I’m trying to book an open jaw redemption.

      Getting this on the line too. Frustrating to say the least.

      • stevenhp1987 says:

        7 Apr7 April 14:51

        Update.

        Rang the US number, +1 877 767 7970 – Rang for free from Google Hangouts

        Option 1 for Avios. Got through in approx 10 minutes. All booked.

        Might help to get through to cancel your booking.

  • Tom Cook says:

    7 Apr7 April 12:49

    I called the 0800 727800 number at 11.24 today. Was on hold for 15 mins and then got through. We’ve apart avios part pay booking to Florence in July. TBF the chap said I could cancel to get back the avios now but obviously I’d lose £35 per booking (x3) which when I paid £300 didn’t really add up so I’ve left the flights as is and if BA don’t cancel I can still obviously do so 24 hrs before the flight.

• AndyGWP says:

  7 Apr7 April 12:26

  FWIW – there’s a short piece on Barra airport on the following programme on Iplayer

  Grand Tours of the Scottish Islands, Shorts: 11. Barra:
  http://www.bbc.co.uk/iplayer/episode/b07c4pkz

• Brasov says:

  7 Apr7 April 12:46

  Hi, other than “before it’s due”, does anyone know the best way to pay off IHG card these days?!

  • stevenhp1987 says:

    7 Apr7 April 12:50

    I pay mine off in the app using my VS card…

    • Brasov says:

      7 Apr7 April 12:58

      Thank you, that’s the sort of thing I was looking for.

  • mark2 says:

    7 Apr7 April 14:30

    All the options are on the payment page on the web site.

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