The new HFP chat thread – Wednesday 1st April

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• SL says:

  1 Apr1 April 11:37

  I have used the ITA matrix to find the taxes snd surcharges of flights. When it comes to reward flights, are you charged YQ and YR if the airline passes on the charges? What is the difference between the two?

  Thanks

• rams1981 says:

  1 Apr1 April 11:53

  Heathrow express. Has anyone managed to get their carnet extended?

  • Rob says:

    1 Apr1 April 14:43

    I know they have been refunding non-refundable tickets on request as a goodwill gesture so I’m sure carnet extension won’t be an issue.

• Ben says:

  1 Apr1 April 11:55

  I wonder whether BA will take the opportunity of all their planes being on the ground to speed up the upgrade of Club Suite, or whether they won’t want to spend the money?

  • Rhys says:

    1 Apr1 April 12:06

    Not that easy, the bottleneck is with the seat production. Only a handful can be manufactured each day – and potentially less now with supply chain issues.

• Anna says:

  1 Apr1 April 12:22

  BA are telling people contacting them via Facebook that they can’t process cash refunds online. Failing to mention that this is because they have deliberately tinkered with their IT to prevent this!

  • Doug M says:

    1 Apr1 April 12:47

    I have two pending refunds, both Avios based, and on cancelled flights. Now into 3rd week of waiting on the actual refund and points return. So even if you’re successful on the cancellation, it doesn’t mean you’re getting the money, or the Avios back.

    • J says:

      1 Apr1 April 13:24

      I had a RFS cancellation on 10th March. Taxes/Fees refund came in today, Avios not hit account yet.

    • GeorgeJ says:

      1 Apr1 April 13:46

      I thought the same for one booking until I called and found they were in a suspense account awaiting clarification of where to send them, all sorted quickly.
      Other requests for refunds actioned in a few days, quite impressed by both BA and Avios.

    • Liz says:

      1 Apr1 April 20:15

      Me too – I cancelled on the 13/3

• Pangolin says:

  1 Apr1 April 12:51

  Yes. “Chabuddy geezy” posted this news above.

  Good move on their part but the crucial issue is what they decide to do with miles expiry.

• Matthew says:

  1 Apr1 April 13:34

  With ref BA 2 for 1 companion voucher. I spent £10.5k on BAPP, voucher banked in BA Exec account but not used yet. Then downgraded to blue and put the card in the drawer til next year. However, if I get a flight refunded it would take me below the original £10k spend requirement for BAPP. Will the voucher be removed – and if it is I guess I’d have to hit £20k spend on the blue before it comes back??! Thanks

  • Genghis says:

    1 Apr1 April 14:00

    Companion voucher is not removed.

    • Matthew says:

      1 Apr1 April 15:00

      Perfect, thank you.

• Michael says:

  1 Apr1 April 14:16

  HURRAY!

  After just the 2 hours 40 on hold I finally managed to get through to EasyJet to request a refund for my cancelled EDI-TXL flights next Monday. Agent claimed 3-5 days for the full amount to reappear on Amex. Cynical I know but I’ll believe it when I see it. Thankfully I had a refundable rate at the Regent so that was no bother to cancel with IHG.

• Smiles says:

  1 Apr1 April 14:28

  Amex q:
  I currently have the ba premium black Amex card as well as the Amex gold card. If I cancel the gold card will my MR points remain on the account?

  • Rob says:

    1 Apr1 April 14:36

    No. You need to have another card which earns Membership Rewards points.

    • Smiles says:

      1 Apr1 April 16:28

      Thanks! Will get the free one!

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