Will British Airways extend your Executive Club Gold, Silver or Bronze status due to coronavirus?

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• Happy Tim!!! says:

  27 Mar27 March 08:27

  Thanks BA!!!!

  I’m a regular Corporate customer who flies monthly to Europe in both cabins and once a year to the U.S. in WT+. This membership year I have earned s far 445 Tier Points. My status renews in April so I will be one of the ‘lucky’ few that re-qualify for Silver.

  It’s heartening to see that BA have defined a 3 month COVID-19 period for the disruption or 12 weeks. Most other commentators are predicting a lot longer so perhaps there will be further concessions as things become clearer?

• Mark says:

  27 Mar27 March 08:32

  My son was born in Dec last year and my collection year ended in Feb where I retained Gold. I asked for a status freeze and BA said no as I had gold for a further 12 months anyway! I said that this misses the point that I won’t be flying (as much) during the 12 months so I will battle to maintain my status. They said no again and said I should apply again towards the end of my status year. It is one of those strange things in life where I was broadly positive re BA but something so simple turned me negative! I think BA’s emotional intelligence is very low!!

  • John says:

    27 Mar27 March 14:03

    Actually no, BA’s refusal will benefit you.

    Your TP year ended in Feb 2020 so you are Gold until March 2021.

    If you apply for the baby benefit in February 2020, it would extend your Gold until March 2022.

    If you wait until 9th February 2021 to apply, when you are still Gold but after your current year ends, your Gold will be extended until March 2023. This is because BA will take you to have met the requirements for Gold in your 2021-22 collection year.

    • Mark says:

      28 Mar28 March 21:44

      Thanks John – if they accept my application in 2021 🙂 I will give it a go.

• Paul says:

  27 Mar27 March 08:42

  There will be winners and losers with all policies being bought in right now. Their new policy is attractive to me (May renewal: I had to cancel flights that would have taken me from Silver to Gold before then…now, it looks like I will get Gold as originally planned). Thank you BA.

• Bluekjp says:

  27 Mar27 March 08:42

  BA are reducing the required number of tier points for those whose year end is 8th Apr, May or Jun. This is because these guys have lost 3 months’ tier point earning potential ergo only 9 months of travel.
  But, hang on. My year ends 8th Aug, yours may be 8th Oct and that chap over there may be 8th Feb 21. We’ve all lost the same 3 months so should also be given the lower target immediately, or do we have to attain ours in 9 months of available travel within our year? BA has dropped a clanger here. (I’m on 1200+ at present but that’s irrelevant as we need to make the case for each other).
  As this virus issue will surely persist beyond 3 months, a blanket 6 month extension by BA would have been simpler and quicker for them to instigate and would have taken some additional worry away from a tranche of loyal travellers.

  • memesweeper says:

    27 Mar27 March 11:20

    “As this virus issue will surely persist beyond 3 months, a blanket 6 month extension by BA would have been simpler and quicker for them to instigate”

    precisely… but BA always find a more complicated and less customer friendly way it seems…

• Eugene says:

  27 Mar27 March 08:55

  BA. Why do they nickel and dime everything? Premier Inn and Virgin gave me back canceled booking cash within 24 hours. We all know BA’s appalling and certainly contract breaking response to its customers. Still waiting two weeks after a cancellation for voucher, points or cash to turn up. The removal of a cancellation button. The call centre set up that is in meltdown, the closed office in India. I’m sure you all have other examples.
  So here they are at it again.The company is on its knees , bleeding £200m a week yet they still find time to alienate its frequent customers- and over what ? Access to indifferent pasta, overheated pastries and a glass of fizz if you find someone to ask.
  Penny wise pound foolish. No other airline I know exhibits such cognitive dissonance on a daily basis.

  • jack says:

    27 Mar27 March 09:10

    Yes they’re losing a lot of money but they aren’t going anywhere so they don’t care because they don’t need to.

• Vinay Dhawan says:

  27 Mar27 March 09:03

  I received an email but it was a blanket email as opposed to a personalised one. The language used is “if your membership is due to renew on….” so does that mean when your collection year ends or when your membership renews. My collection year ends 8th June and I’m on 1250, but my renewal is from 8th July so I believe I should be ok, but now I’m not sure

• Andy says:

  27 Mar27 March 09:07

  Phew, good for me, my year ends on the 8th of June and I’m sitting on 420 TP’s.
  I wasn’t going to bother doing any runs to get them as I’ve cut down quite a bit on my long haul flights anyway. What with being able to get lounge access for £7 the only thing I would have been missing was free seat selection

• HKK says:

  27 Mar27 March 09:11

  Classic BA manoeuvre this – it’s incredibly disappointing. There’s a lot going on in the world right now and it’s a real opportunity for companies to shine. There were so many different ways BA could have approached this issue, from a blanket extension to looking at prior year qualification history. The trouble with the route they have chosen is that it will most likely require revision as operations ramp back up. Come on BA listen to your Customers, look at your competitors and be bold! Who knows, this might be the very opportunity to change a lot of minds about the service philosophy!

  • Alex M says:

    27 Mar27 March 10:24

    I think you misspelled manure.

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