The new HFP chat thread – Tuesday 24th March

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• 1nfrequent says:

  24 Mar24 March 11:42

  Apologies if this has been asked and answered elsewhere.

  I have an IHG hotel booking in London for next month that I need to cancel. It was an advance rate so normally not refundable but I know IHG is refunding advance rate bookings made up to 30th April and I had previously cancelled a booking by telephone citing this policy. IHG is now saying not to call its lines unless you’re booking is within the next 72 hours and tells you to cancel using the website or app. But when I look on the website and app, they both tell me that cancelling will cost my deposit.

  Has anyone tried cancelling this way in line with the policy and did you get your money back?

  1F

  • LB says:

    24 Mar24 March 11:46

    I emailed the Intercontinental Sofia a few days ago to cancel a pre-paid (non refundable) booking in April. The hotel replied and refunded the entire booking to my credit card.

    • 1nfrequent says:

      24 Mar24 March 11:48

      Ah heck! I should have thought of that. Thanks, LB. Honestly, my brain has just turned to mush since I started working form home …

      1F

      • Matthew says:

        24 Mar24 March 12:30

        I did an app cancellation of advanced booking IC Times Square and refund went through. Took approx 3 days to hit my card. I also made £30 on the exchange rate movement 😀

  • David Birkbeck says:

    24 Mar24 March 11:57

    I’ve cancelled several bookings made through the app in the UK for March and also one large group booking made directly with hotel for an 17 March booking in London. All of them refunded. Very impressed that IHG is not quibbling at all. Refunds from app take slightly longer than refunds made by hotels.

• Andy Williams says:

  24 Mar24 March 11:49

  Any issues with topping up Revolut with lloyds credit card now? Through curve maybe?

• John says:

  24 Mar24 March 11:56

  O’Leary speaks:

  https://www.rte.ie/news/business/2020/0324/1125010-ryanair-flights-grounded/

  • ADS says:

    24 Mar24 March 12:36

    O’Leary seems a bit more realistic about the situation than some airlines … as is often the case.

• BJ says:

  24 Mar24 March 12:01

  Enjoyed reading these Rhys, thanks. About 5 years ago I took an economy return from EDI-BKK with Etihad as it was under £300 and hot md status. I was dreading it but as it turned out there were many empty seats to AUH on the a330 so we all moved around for maximum comfort. It was also the first longhaul flight I was on with a decent wifi offering which kept me entertained and we were in AUH before I realised it. AUH-BKK was a 777 and not so comfortable but I still slept all the way and arrived feeling fine. Didn’t stop md upgrading the return flight though.

• Jack says:

  24 Mar24 March 12:16

  If an airline cancels your flight, are you entitled to a refund of seat reservation fee’s?

  • Charlieface says:

    24 Mar24 March 12:24

    Absolutely. Contract not fulfilled. If they dig their heels call the credit card

• David S says:

  24 Mar24 March 12:28

  Hi,
  We are flying back from Mexico to LGW in CW. We had the dreaded “bring your own food” email last night. Any idea what we can be expected to be fed onboard since it says snacks or do we really need to buy stuff before to take on board which I am not a big fan of but will do it if it means no food proper food for 10+ hours.

• Aston100 says:

  24 Mar24 March 12:36

  Regarding Qatar voucher.
  It states on the t&cs page: “Validity of the travel voucher is one year from date of issuance.”
  It also states on another related page on their site that you can request a voucher up to 3 days before departure.
  So if I wanted to move my summer 2020 flights back to the same date range but in 2021, am I right in assuming I wouldn’t be able to achieve this given the 3 days before departure rule?
  I don’t want to contact Qatar to ask at this time as it will likely take forever to get through and would be wasting their time right now.

  Thanks.

• krys_k says:

  24 Mar24 March 12:48

  Virgin redemption voucher – where to find it on http://www.virginatlantic.com membership profile

  Been looking for it for 30 minutes now and cannot find it (unlike BAEC where I find it immediately – incidentally all our family vouchers have been extend, even those finishing in 2022). Can I be pointed in right direction please. Thanks

  • Connor says:

    24 Mar24 March 13:54

    You can’t access it online, only the call centre is able to manage redemption vouchers for Virgin.

  • Rob says:

    24 Mar24 March 14:16

    You don’t see it. All there is a one-line entry on your statement which shows zero miles – this indicates the voucher is visible to the call centre.

    • krys_k says:

      24 Mar24 March 14:33

      Thanks both.

      Perhaps a customer experience improvement for the future …

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