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What will British Airways do about expiring BA American Express 2-4-1 companion vouchers?

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One of our other articles today looks at the new Virgin Atlantic policy for extending your Virgin Flying Club status and vouchers due to coronavirus – read here.

We have, unsurprisingly, had a lof of emails and discussion in our comments section about what is happening with British Airways Executive Club status years and British Airways American Express 2-4-1 vouchers.

There is no official publicly-stated policy as yet.  However, I wouldn’t be too concerned.  British Airways is going to need every bit of customer goodwill it can get when flying starts to return to normal.  It would be foolish to remove status from good customers and give them an excuse to run off to Virgin Atlantic, Star Alliance or SkyTeam.

British Airways BA American Express Amex credit cards

Will British Airways extend your American Express 241 voucher?

I have been told, unofficially, that there is a policy in place to extend 2-4-1 vouchers by six months on request.

A reader sent me in some proof (click to enlarge):

Will British Airways extend your American Express 241 voucher?

In this case, the reader had a voucher due to expire in November 2021.  It will now expire in May 2022.

(This seems ludicrously generous, frankly, given that our reader already had 18 months to use it.)

He contacted a specific email address to get this done.  I am NOT sharing the email address because, frankly, you should be ashamed of yourself if you are planning to waste the time of BA Customer Services today with a query over a 241 voucher which isn’t going to expire for months.

There are literally thousands of people who desperately need to contact BA at the moment and 99% of them have a more pressing need than the extension of a 241 voucher.

In any event, I fully expect that, at some point, British Airways will automatically extend all unused 241 vouchers by six months.  As well as being the right thing to do, it will take the pressure off the call centre.  Like Virgin Atlantic, I imagine that an email will pop up out of the blue at some point.

You can learn more about how the British Airways American Express 2-4-1 voucher works in this ‘Avios Redemption University’ article.

Will British Airways extend your Executive Club status?

Will British Airways extend your Executive Club Gold, Silver or Bronze status?

This is a little trickier, although it should not be a hugely difficult IT task to extend all current membership years by a few months.

If you are at risk of dropping at the end of March, remember British Airways has a soft landing policy.  A Gold will only drop to Silver and a Silver will only drop to Bronze.

Again, please do not call British Airways to discuss this.  Frankly, it doesn’t matter if your status drops at the end of March because you are unlikely to be doing much flying in April anyway.

I fully expect British Airways to make a formal announcement soon.  For now, don’t worry about it and don’t block the telephone lines with questions about it.  Rest assured that British Airways will need your custom more than ever once things return to normal.


How to earn Avios points from UK credit cards

How to earn Avios from UK credit cards (December 2021)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

There are two official British Airways American Express cards with attractive sign-up bonuses:

British Airways BA Amex American Express card

British Airways American Express

5,000 Avios for signing up, no annual fee and an Economy 2-4-1 voucher for spending ….. Read our full review

British Airways BA Premium Plus American Express Amex credit card

British Airways American Express Premium Plus

25,000 Avios and the UK’s most valuable credit card perk – the 2-4-1 companion voucher Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points, such as:

Nectar American Express

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & two airport lounge passes Read our full review

American Express Platinum card Amex

The Platinum Card from American Express

30,000 points and an unbeatable set of travel benefits – for a fee Read our full review

Run your own business?

We recommend Capital On Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, along with a sign-up bonus worth 10,500 Avios:

Capital On Tap Business Rewards Visa

The most generous Avios Visa or Mastercard for a limited company Read our full review

You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies and has a 30,000 Avios sign-up bonus:

British Airways Accelerating Business American Express card

British Airways Accelerating Business American Express

30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

(Want to earn more Avios?  Click here to visit our home page for our latest articles on earning and spending your Avios points and click here to see how to earn more Avios this month from offers and promotions.)

Comments (133)

This article is closed to new posts. Discussion continues in the HfP Forums.

  • M says:

    Hi there, I’ve been trying to get in touch with British airways for 2 weeks now but when I call them, they don’t answer and when I email them I don’t get a reply, if someone could help me with an email that I can contact them where someone would actually reply, I would deeply appreciate it :(! Thank you so much!

    • ChrisC says:

      Why not put your query here and see what advice other posters can give?

  • JamesR says:

    Slightly OT – Virgin has moved my Sao Paulo upper class in August to Club World. I’m assuming I’m now good to earn Avios and Tier points on this flight? Will I have to call (later in the year) to add the flight to my Executive club account?

    • Rob says:

      Yes, should do. You can add it to your BA account now if you have the booking reference.

  • ParaM says:

    We had to cancel our BA flight last week due to Coronavirus (our ex-US cruise was cancelled) and our 241 expires in May. I’m hoping BA will be able to extend the voucher so we can re-use it for the dates we rebook.

  • Graham says:

    I had to cancel a 2-4-1 avios booking a couple of weeks ago (not CV related). I’ve had the financial refund on the 3rd March but the points and 2-4-1 voucher have still not been refunded.
    Im holding off contacting BA as I’m hoping the system is just running slow on the points refund.
    Anyone else having similar issues?

    • ParaM says:

      We had to cancel last week – both Avios and voucher back in account.

    • Spursdebs says:

      If you cancel online it’s slower than phoning up …it’s IT glitch so they told me few weeks ago.

    • Alex says:

      Yes, I’ve cancelled my 241 booking last Friday because I wanted to move it for September, but neither the Avios or the voucher are back on my account. The reason I cancelled is because I wanted to take advantage of current availability for September before it runs out, but now I can’t book if I don’t at least get the voucher back.

    • Rantallion says:

      I cancelled online a 2-4-1 voucher trip this morning. The Avios and voucher were immediately returned to, and visible in, my BAEC account.

  • Anna says:

    BA is removing the facility to cancel online from some Avios bookings due to travel in the next few weeks. Options now rather more restricted. Don’t leave it too late!

    • Michael C says:

      Anna, if you do that online, is the 35 GBP per sector being waived?

      • Anna says:

        I don’t think so but I can’t actually find out at the moment as the option to cancel has been greyed out in my account.

        • Michael C says:

          Thanks anyway – just had an email saying “Your flight is still on but you can cancel online for vouchers” – except its a reward flight! (Osaka next week). Guess they mean the taxes.

          • Shoestring says:

            no – for the full amount in voucher format

            a bit more complicated as Avios are kept in suspense but still available to use with the voucher

  • sam says:

    anyone heard anything about a similar extension policy on the lloyds upgrade voucher? I’ve got the last one still to use, exp. end March…

  • Charlie says:

    Any idea what will happen to those of us with a 241 booking, thats likely to get cancelled? The voucher is now expired.

    • Anna says:

      That’s what the article is about, but your voucher can’t have expired if you haven’t even flown the outbound leg yet.

  • Ian S says:

    My wife and I were due to travel to Mumbai BA/CW on 29 March. Flights were paid for using a BA AmEx 241 voucher & BA Avios. As India has cancelled all tourist visas we can’t go, but BA is still operating the flight.
    We wouldn’t mind moving our trip to Dec but there’s no reward bookings available on the dates we want to go.
    What are our options?
    (BA Goldcardholder if it makes any difference)

This article is closed to new posts. Discussion continues in the HfP Forums.