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British Airways will refund ALL flights to 31st May for a voucher – but should you say no?

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Finally ….. British Airways has seen the light and is now allowing you to cancel ALL flights up to 31st May, in return for a travel voucher.

However …. I am not convinced you should accept.

Let me explain.

Here is the British Airways ‘Book With Confidence’ website.

British Airways BA 777X 777 9X

These are the new rules:

If you are travelling between 14th March and 31st May, you can refund your flight for a British Airways e-voucher irrespective of when you booked.  No refunds are on offer for flights beyond 31st May.

If you are travelling between 1st June and 31st December 2020, you can refund your flight for a British Airways e-voucher if you booked between 3rd March and 31st May

The voucher is valid for 12 months from the date of your original flight

The voucher can be used on any route, not necessarily the one you originally booked

This applies to both British Airways marketed flights and BA Holidays bookings, although Comair and SUN-AIR are exempt

You cannot claim if you have already started your journey

Flight cancellations can be made until the close of check-in, whilst BA Holidays bookings must be cancelled within 48 hours of departure

Anyone who has already cancelled their booking and lost money cannot retrospectively request a voucher

You can also change your flight dates without any change fees, although you have to pay the fare difference.

The small print on how the voucher works is on the ‘Book With Confidence’ website.

British Airways Book With Confidence

But … but … but … perhaps you should wait?

I know this sounds contrarian.  Many of you have been on tenterhooks waiting for a decision like this to allow you to cancel your trip.

And yet ….

The EU has agreed the terms of a deal to allow airlines to cancel flights without losing their slots.

Next week, British Airways is likely cut anything from 25% to 100% of its scheduled flights – probably around 50% given what Lufthansa is doing.   If your flight is cancelled, you are entitled to a full refund IN CASH.  No messing around with e-vouchers.

By taking the refund now, you are also giving up your right to potential EC261 compensation if you were due to travel within 14 days of the cancellation being made.

Unless you are travelling in the next 4-5 days, you might want to think about waiting in case you end up missing out on a full cash refund.

Of course, there is also a risk that British Airways withdraws this offer and you can no longer refund your ticket at all.

It’s up to you.


How to earn Avios points from UK credit cards

How to earn Avios from UK credit cards (December 2021)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

There are two official British Airways American Express cards with attractive sign-up bonuses:

British Airways BA Amex American Express card

British Airways American Express

5,000 Avios for signing up, no annual fee and an Economy 2-4-1 voucher for spending ….. Read our full review

British Airways BA Premium Plus American Express Amex credit card

British Airways American Express Premium Plus

25,000 Avios and the UK’s most valuable credit card perk – the 2-4-1 companion voucher Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points, such as:

Nectar American Express

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & two airport lounge passes Read our full review

American Express Platinum card Amex

The Platinum Card from American Express

30,000 points and an unbeatable set of travel benefits – for a fee Read our full review

Run your own business?

We recommend Capital On Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, along with a sign-up bonus worth 10,500 Avios:

Capital On Tap Business Rewards Visa

The most generous Avios Visa or Mastercard for a limited company Read our full review

You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies and has a 30,000 Avios sign-up bonus:

British Airways Accelerating Business American Express card

British Airways Accelerating Business American Express

30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

(Want to earn more Avios?  Click here to visit our home page for our latest articles on earning and spending your Avios points and click here to see how to earn more Avios this month from offers and promotions.)

Comments (873)

This article is closed to new posts. Discussion continues in the HfP Forums.

  • Lee says:

    Same for me, flying CW on a Lloyds voucher next week to Toronto. Not sure what refund is available, but I ‘think’ I’ll get a refund of points and taxes but the voucher will be gone.

  • Clive says:

    Any ideas regarding Partner redemption’s using Avios? Do you still loose the cash portion or is it credited as a voucher?

  • Nick says:

    Just had my flight to Sofia cancelled next Saturday 21/3 (BA892). Not even any advisors for Bulgaria.

    • Dr Tom says:

      Scheduled to be on the same flight and it shows as cancelled in the app. But the links to rebook/refund don’t work. And BA are still selling seats on that flight. Rather strange and awaiting an official email or something.

  • Richmond says:

    I’m going to wait for flight cancellation. Prefer the cash than voucher.

  • Gary says:

    I have a BA Amex 241 redemption booked… In the event either of our flights are cancelled would I be correct in thinking I will I get a straight refund of cash paid, Avios, Seat selection fee’s and the voucher back?

    And another question, if my Airline cancels my trip.. With my Amex Business Platinum Travel insurance cover for the incidental loses of other things we had booked? Like airport parking… Shows in Vegas… A domestic flight within the US. Car rental… etc etc.

    I tried calling the BA Platinum insurance line about 20 times today but it was permanently unavailable.

    • Gary says:

      I am tired… I meant the AMEX Business Platinum insurance line.

    • Anna says:

      Yes to the 2 4 1 if cancelled up to 24 hours before travel. I think people were saying they are still getting charged the £35 pp cancellation fee, I don’t know if BA are now refunding this.

      I seem to recall something recently about BA refusing to refund seat selection fees but it’s all a bit hazy at the moment!

  • ChrisC says:

    I have a flight on Monday – LHR-ARN with a return the following week – that I need to cancel, Twas a positioning flight for an ARN-HEL-JRK that AY have cancelled on the HEL-JFK and are refunding.

    A voucher for me is better than what I would get back from a straight cancellation.

    This miight nt suite some people but at the moment this works for me

  • Dubious says:

    How much of a Cargo operation do IAG still have? This is the one part of the sector that should be doing very well as capacity has been signifcantly cut but demand has remained.

  • HILARY DANELIAN says:

    What if you booked with Avios and an Amex companion voucher? We were due to fly to Cyprus Business Class in May using 34000 points plus a Companion voucher paying £100 taxes. (Cyprus is now refusing entry to tourists from the UK so we can’t go even if wanted to).
    Would our points be reinstated in full and would our companion voucher be returned and extended as I think it ran out in October 2020?

    We go regularly to Cyprus as we have an apartment there but given the situation who knows when we can go?

    • meta says:

      Your flight is in May. They might even lift the ban by then. So just sit and wait. You can cancel your redemption tickets 24 hours before the flight!

    • pauldb says:

      I wouldn’t bank on BA being generous about extending vouchers in these circumstances. Pushing the date back (many months) under their flexibility guarantee and/or EU262 seems more achievable. Would that work for you if you go regularly? But as suggested, for now I’d wait and see.

This article is closed to new posts. Discussion continues in the HfP Forums.