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British Airways will refund ALL flights to 31st May for a voucher – but should you say no?

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Finally ….. British Airways has seen the light and is now allowing you to cancel ALL flights up to 31st May, in return for a travel voucher.

However …. I am not convinced you should accept.

Let me explain.

Here is the British Airways ‘Book With Confidence’ website.

British Airways BA 777X 777 9X

These are the new rules:

If you are travelling between 14th March and 31st May, you can refund your flight for a British Airways e-voucher irrespective of when you booked.  No refunds are on offer for flights beyond 31st May.

If you are travelling between 1st June and 31st December 2020, you can refund your flight for a British Airways e-voucher if you booked between 3rd March and 31st May

The voucher is valid for 12 months from the date of your original flight

The voucher can be used on any route, not necessarily the one you originally booked

This applies to both British Airways marketed flights and BA Holidays bookings, although Comair and SUN-AIR are exempt

You cannot claim if you have already started your journey

Flight cancellations can be made until the close of check-in, whilst BA Holidays bookings must be cancelled within 48 hours of departure

Anyone who has already cancelled their booking and lost money cannot retrospectively request a voucher

You can also change your flight dates without any change fees, although you have to pay the fare difference.

The small print on how the voucher works is on the ‘Book With Confidence’ website.

British Airways Book With Confidence

But … but … but … perhaps you should wait?

I know this sounds contrarian.  Many of you have been on tenterhooks waiting for a decision like this to allow you to cancel your trip.

And yet ….

The EU has agreed the terms of a deal to allow airlines to cancel flights without losing their slots.

Next week, British Airways is likely cut anything from 25% to 100% of its scheduled flights – probably around 50% given what Lufthansa is doing.   If your flight is cancelled, you are entitled to a full refund IN CASH.  No messing around with e-vouchers.

By taking the refund now, you are also giving up your right to potential EC261 compensation if you were due to travel within 14 days of the cancellation being made.

Unless you are travelling in the next 4-5 days, you might want to think about waiting in case you end up missing out on a full cash refund.

Of course, there is also a risk that British Airways withdraws this offer and you can no longer refund your ticket at all.

It’s up to you.


How to earn Avios points from UK credit cards

How to earn Avios from UK credit cards (December 2021)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

There are two official British Airways American Express cards with attractive sign-up bonuses:

British Airways BA Amex American Express card

British Airways American Express

5,000 Avios for signing up, no annual fee and an Economy 2-4-1 voucher for spending ….. Read our full review

British Airways BA Premium Plus American Express Amex credit card

British Airways American Express Premium Plus

25,000 Avios and the UK’s most valuable credit card perk – the 2-4-1 companion voucher Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points, such as:

Nectar American Express

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & two airport lounge passes Read our full review

American Express Platinum card Amex

The Platinum Card from American Express

30,000 points and an unbeatable set of travel benefits – for a fee Read our full review

Run your own business?

We recommend Capital On Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, along with a sign-up bonus worth 10,500 Avios:

Capital On Tap Business Rewards Visa

The most generous Avios Visa or Mastercard for a limited company Read our full review

You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies and has a 30,000 Avios sign-up bonus:

British Airways Accelerating Business American Express card

British Airways Accelerating Business American Express

30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

(Want to earn more Avios?  Click here to visit our home page for our latest articles on earning and spending your Avios points and click here to see how to earn more Avios this month from offers and promotions.)

Comments (873)

This article is closed to new posts. Discussion continues in the HfP Forums.

  • Mike says:

    I had a flight leaving in two days time that has been cancelled. Same problem with web site so called 020 3250 0145 at lunchtime and selected option 1 for bookings with Avios. Call was answered within 3 minutes and no problems getting a cancellation. Whole process took less than 8 minutes in total. Well done BA.

  • Trish says:

    Is there somewhere to file a consumer complaint for BAs decepitive voucher tactics? I have been rebooked from a cancelled flight 10April and cannot get a full refund only a voucher. Their call center will hang up on you.

  • Ian Meck says:

    Same lack of info as everyone else. I have no real desire for a voucher (flight cancelled), but no information I can find on what happens with Avios bookings + cash component + seat booking fee (gold on others so even more annoying!)
    Anyone know what gets rolled into the voucher? Is it just the cash paid with the Avios returned to account or are Avios also part of the voucher (far more undesirable but if pushed I could use the cash component on different (shorter) route to the original flight) but would like to se the Avios back!!
    Thanks

  • PeteFT says:

    Anybody any idea what happens to a flight using a comapanion voucher, and the flight is cancelled?
    Will the “voucher” just be for Avios and taxes?

  • bill says:

    Unable to reach easyjet – flight club call centre closed due to a technical fault

  • Cris says:

    I have same issue, Avios bookings and flights cancelled, it says I can claim refund but the reality is that they allow automatically only an e-voucher. no other information are provided and is impossible to call them.

    • Shoestring says:

      you need to read the other thread from today, we found a way round this

      • Jack says:

        My return leg from ATL to LHR now cancelled for 24th but the workaround didn’t work, this was an avios booking – am I entitled to any other compensation? What will the voucher take the form of..a monetary value?

        Interestingly they haven’t cancelled the LHR – EDI leg which is on the same booking, shouldn’t that be included?

      • Catherine says:

        Shoestring, can’t see your suggested “way around”. Please re-post. We are having same cancellation issue with KLM flights to AMS

      • Miro says:

        link please?

  • Tom says:

    I have a Premium Economy return flight to Japan at the end of May which I am considering changing to later in the year under the offer from BA for no change fees. However, I am not sure what BA are up to.
    The original flights I booked totally just under £1,000, The flights on the BA website that I wish to change to are coming out around £1,200. With the no change fee offer I was assuming that I would just pay the £200 difference in the fares. However, when I go through the process BA keep quoting me >£600 for the change, all in the fare difference. Any ideas/advice HFP friends?

  • Kevin says:

    I have a flight (cash) to Cyprus on 17 April. Not showing as cancelled, website still allowing me to choose a seat, or cancel for a voucher. When can I reasonably expect my flight to be shown as cancelled, so that I can request a cash refund?

    • Shoestring says:

      7th April

      • Clarity needed says:

        Shoestring, my flight is on 10 April. When is the latest I would be informed by BA if it is cancelled? If it is cancelled, do I get a refund of my 241, Avios and cash automatically, or do I need to use the workaround to claim my refund? I do not want the voucher. Do you happen to know if this is the same for Singapore airlines?

        • Shoestring says:

          the latest would be on the 10th April! 🙂

          not trying to be facetious but the usual rules apply; where are you flying? because if it is also a cargo flight or a route likely to stay open (maybe on a reduced frequency), it might still be planned to fly fairly late on

          if it’s cancelled I’d personally do the workaround cancellation because it gives you certainty – and yes everything is refunded + the voucher – however it *could* be automatic (most likely) if you do nothing – but possibly they might default to the voucher and would you want to risk that?

          Raffles has the list of routes to be operated/ to be published tomorrow (probably)

          • Clarity needed says:

            Thanks. I’ve just checked and they have just cancelled it. Thanks for pointing out that they may default to a voucher refund if I do nothing. However if I did the workaround, might BA still charge the cancellation fee (since I would be managing the cancellation from my end)?

          • Shoestring says:

            no way – never any fees charged on cancellations imposed by the airline

This article is closed to new posts. Discussion continues in the HfP Forums.