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British Airways will refund ALL flights to 31st May for a voucher – but should you say no?

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Finally ….. British Airways has seen the light and is now allowing you to cancel ALL flights up to 31st May, in return for a travel voucher.

However …. I am not convinced you should accept.

Let me explain.

Here is the British Airways ‘Book With Confidence’ website.

British Airways BA 777X 777 9X

These are the new rules:

If you are travelling between 14th March and 31st May, you can refund your flight for a British Airways e-voucher irrespective of when you booked.  No refunds are on offer for flights beyond 31st May.

If you are travelling between 1st June and 31st December 2020, you can refund your flight for a British Airways e-voucher if you booked between 3rd March and 31st May

The voucher is valid for 12 months from the date of your original flight

The voucher can be used on any route, not necessarily the one you originally booked

This applies to both British Airways marketed flights and BA Holidays bookings, although Comair and SUN-AIR are exempt

You cannot claim if you have already started your journey

Flight cancellations can be made until the close of check-in, whilst BA Holidays bookings must be cancelled within 48 hours of departure

Anyone who has already cancelled their booking and lost money cannot retrospectively request a voucher

You can also change your flight dates without any change fees, although you have to pay the fare difference.

The small print on how the voucher works is on the ‘Book With Confidence’ website.

British Airways Book With Confidence

But … but … but … perhaps you should wait?

I know this sounds contrarian.  Many of you have been on tenterhooks waiting for a decision like this to allow you to cancel your trip.

And yet ….

The EU has agreed the terms of a deal to allow airlines to cancel flights without losing their slots.

Next week, British Airways is likely cut anything from 25% to 100% of its scheduled flights – probably around 50% given what Lufthansa is doing.   If your flight is cancelled, you are entitled to a full refund IN CASH.  No messing around with e-vouchers.

By taking the refund now, you are also giving up your right to potential EC261 compensation if you were due to travel within 14 days of the cancellation being made.

Unless you are travelling in the next 4-5 days, you might want to think about waiting in case you end up missing out on a full cash refund.

Of course, there is also a risk that British Airways withdraws this offer and you can no longer refund your ticket at all.

It’s up to you.


How to earn Avios points from UK credit cards

How to earn Avios from UK credit cards (December 2021)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

There are two official British Airways American Express cards with attractive sign-up bonuses:

British Airways BA Amex American Express card

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British Airways BA Premium Plus American Express Amex credit card

British Airways American Express Premium Plus

25,000 Avios and the UK’s most valuable credit card perk – the 2-4-1 companion voucher Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points, such as:

Nectar American Express

American Express Preferred Rewards Gold

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The Platinum Card from American Express

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We recommend Capital On Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, along with a sign-up bonus worth 10,500 Avios:

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You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies and has a 30,000 Avios sign-up bonus:

British Airways Accelerating Business American Express card

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Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

(Want to earn more Avios?  Click here to visit our home page for our latest articles on earning and spending your Avios points and click here to see how to earn more Avios this month from offers and promotions.)

Comments (873)

This article is closed to new posts. Discussion continues in the HfP Forums.

  • meta says:

    EU guidance on compensation and rights and covid-19

    https://ec.europa.eu/transport/themes/passengers/news/2020-03-18-covid-19-guidance-eu-passenger-rights_en

    Will be of particular interest to Simon Robinson who is stuck in Peru. The airline is liable for duty of care (meals, accommodation, etc.)

  • Technoholic says:

    Does this apply to reward flights too? I tried to cancel a booking for 8th April and only have the option of a voucher but a few days ago when I looked I had the option of the original avios and taxes back.

    • Shoestring says:

      you have to ring them & you’ll get everything refunded

      I think if you just let it roll over ie don’t pro-actively cancel on the phone, you’ll end up with a voucher and will then have to fight to get proper refund

  • Peter says:

    I just tried to get a refund for a cancelled flight on BA’s website and all it then took me to is a voucher page. This despite the main page saying I could cancel for a full refund. Something odd going on…

    • Rob says:

      Article tomorrow ….

      • bill says:

        Good man !

      • Jill(Kinkell) says:

        Rob, could you include this scenario: As I am being given a voucher ( BA tell me it’s on its way) can I ask for it to be converted into cash? No answer on gold line and no opportunity to ask for refund. Initially I-was quite OK with a voucher, but I’ve changed my mind!

        • Rob says:

          Clearly you’ve accepted the voucher and your flight will be cancelled …. could be tricky to change.

    • Bruce says:

      Exact same thing happened to me. Flight cancelled, the page says I can get a refund but it keeps taking me to a voucher page instead

  • meta says:

    Yes.

  • MilesFromBlighty says:

    BA’s system, even when they cancel are flight is now set up to offer a voucher on line. It’s deceptive.

  • Mike says:

    My return flight from New York with BA in April is cancelled, but the link to “cancel and refund” only takes me to a page to get a flight voucher…Looks like I will have to spend painful hours in a queue trying to resolve this…

  • Nielsen Rodrigues says:

    i got a sms stating that my BA flight has been cancelled. when i go to the manage my booking it gives me 3 options. when i clicked the option to request for a full refund incl of taxes back to my bank account , it takes me to the ONLY option to get a travel voucher. i do not want a travel voucher and a full refund to my bak=nk account.
    However even when i tried to call their customer service number it gets discoonected after taking em through a series of options and says that i cannot do it because BA is getting too many calls.
    could you please suggest what i should do?

  • Nielsen Rodrigues says:

    i got a sms stating that my British Airways flight has been cancelled. when i go to the manage my booking it gives me 3 options. when i clicked the option to request for a full refund incl of taxes back to my bank account , it takes me to the ONLY option to get a travel voucher. i do not want a travel voucher and a full refund to my bak=nk account.
    However even when i tried to call their customer service number it gets discoonected after taking em through a series of options and says that i cannot do it because BA is getting too many calls.
    could you please suggest what i should do?

    • Glen says:

      Hi, I have the same issue with a flight that today has been cancelled. Very little information on-line on what a ‘voucher’ is actually worth. I did get through (after 1hour+ waiting in a queue), only to be told that they wouldn’t even discuss the options until 72 hours before the flight is due to leave. So I am none the wiser as to what to do..

This article is closed to new posts. Discussion continues in the HfP Forums.