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British Airways will refund ALL flights to 31st May for a voucher – but should you say no?

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Finally ….. British Airways has seen the light and is now allowing you to cancel ALL flights up to 31st May, in return for a travel voucher.

However …. I am not convinced you should accept.

Let me explain.

Here is the British Airways ‘Book With Confidence’ website.

British Airways BA 777X 777 9X

These are the new rules:

If you are travelling between 14th March and 31st May, you can refund your flight for a British Airways e-voucher irrespective of when you booked.  No refunds are on offer for flights beyond 31st May.

If you are travelling between 1st June and 31st December 2020, you can refund your flight for a British Airways e-voucher if you booked between 3rd March and 31st May

The voucher is valid for 12 months from the date of your original flight

The voucher can be used on any route, not necessarily the one you originally booked

This applies to both British Airways marketed flights and BA Holidays bookings, although Comair and SUN-AIR are exempt

You cannot claim if you have already started your journey

Flight cancellations can be made until the close of check-in, whilst BA Holidays bookings must be cancelled within 48 hours of departure

Anyone who has already cancelled their booking and lost money cannot retrospectively request a voucher

You can also change your flight dates without any change fees, although you have to pay the fare difference.

The small print on how the voucher works is on the ‘Book With Confidence’ website.

British Airways Book With Confidence

But … but … but … perhaps you should wait?

I know this sounds contrarian.  Many of you have been on tenterhooks waiting for a decision like this to allow you to cancel your trip.

And yet ….

The EU has agreed the terms of a deal to allow airlines to cancel flights without losing their slots.

Next week, British Airways is likely cut anything from 25% to 100% of its scheduled flights – probably around 50% given what Lufthansa is doing.   If your flight is cancelled, you are entitled to a full refund IN CASH.  No messing around with e-vouchers.

By taking the refund now, you are also giving up your right to potential EC261 compensation if you were due to travel within 14 days of the cancellation being made.

Unless you are travelling in the next 4-5 days, you might want to think about waiting in case you end up missing out on a full cash refund.

Of course, there is also a risk that British Airways withdraws this offer and you can no longer refund your ticket at all.

It’s up to you.


How to earn Avios points from UK credit cards

How to earn Avios from UK credit cards (December 2021)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

There are two official British Airways American Express cards with attractive sign-up bonuses:

British Airways BA Amex American Express card

British Airways American Express

5,000 Avios for signing up, no annual fee and an Economy 2-4-1 voucher for spending ….. Read our full review

British Airways BA Premium Plus American Express Amex credit card

British Airways American Express Premium Plus

25,000 Avios and the UK’s most valuable credit card perk – the 2-4-1 companion voucher Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points, such as:

Nectar American Express

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & two airport lounge passes Read our full review

American Express Platinum card Amex

The Platinum Card from American Express

30,000 points and an unbeatable set of travel benefits – for a fee Read our full review

Run your own business?

We recommend Capital On Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, along with a sign-up bonus worth 10,500 Avios:

Capital On Tap Business Rewards Visa

The most generous Avios Visa or Mastercard for a limited company Read our full review

You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies and has a 30,000 Avios sign-up bonus:

British Airways Accelerating Business American Express card

British Airways Accelerating Business American Express

30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

(Want to earn more Avios?  Click here to visit our home page for our latest articles on earning and spending your Avios points and click here to see how to earn more Avios this month from offers and promotions.)

Comments (873)

This article is closed to new posts. Discussion continues in the HfP Forums.

  • Chris Mulcock says:

    India has closed its border. We cannot use our Business Class Flights. We don’t want the voucher. Where do we stand?

  • John says:

    I made booking via Avios, Does the tax go back via your credit card?

    Or do you get the tax as an voucher?

  • Alan says:

    May well have been covered above, (apologies if it is) but I’ve now had an email from BA saying that even if you opted for the voucher you will now get a full refund. It was a holiday booking but not sure that makes a difference as the voucher offer covered both it and flights.

    Text says:

    ‘If you have already selected the option on ba.com to cancel your booking and receive a voucher for the same value, today’s email supercedes this. We realise a full refund offers you maximum flexibility now that we are unable to provide your holiday as planned. You do not need to contact us if you have already opted for a voucher as we will process a refund instead. We hope this reassures you of our continued commitment to put our customers at the heart of our business and that you will trust us with your future travel.’

    • Lady London says:

      Hum. In accordance with ATOL I believe. Where’s @RussellH when we need him to confirm? 🙂

    • Jill (Kinkell) says:

      Well, I hope I get this email too. Applied for voucher as have have hung on hoping BA would cancel . They may yet still do, but I’m approaching the cut off time., so just went ahead.

  • JamesR says:

    On regards to rebooking does anyone know if the voucher would be valid for oneworld partners too through the BA website?
    Got a direct open jaw back USA flights in April but when rescheduling for june July the price rises significantly. But AA depart and return with BA is about the same price as originally paid.

    • Lady London says:

      Unsure. You might find when you see it they could have snuck in a clause saying BA operated flights only. That could be contested

      What is sure though is that you will be able to use your voucher to pay BA only for a booking. Even if what you are paying BA for does turn out to have flights paid to BA that are run by, say, AA.

  • Vinz says:

    Hey Rob
    Just got an email from BA about a flight to TYO at the end of the month, which I could cancel and ask for a voucher instead. The problem is this flight was booked on Avios + companion voucher. Does it mean that I could cancel it at no cost (no £35 fee p/p) and get tax and avios back?
    Thank you

    • Rob says:

      Based on other people, no. Email may be an error.

    • Anna says:

      That seems to be the case but you may have to cancel by phone to get the £35 waived. I’ve got a similar message below!

  • Anna says:

    I’ve just seen a message from BA saying my flight to MIA at Easter is planned to operate normally but that I may wish to change my travel plans! They are asking me to call to change/refund but it’s still over 3 weeks away so I’m not keen on clogging up the lines just yet.

    • Anna says:

      The message is on my booking, not an email.

    • MattB says:

      I’ve had a similar email just now even though I had an email from BA holidays yesterday saying it’s cancelled!!

      • Anna says:

        Ha. I had an email last Thursday saying “Let the countdown to Miami begin!”. The next day Trump banned UK visitors.

    • Lady London says:

      Wait it out. They’re making a decision when they see which flights people don’t want to refund on.

      • Anna says:

        I think you are right LL. Otherwise no point in telling people their flights are still running when they know full well pax aren’t going to be getting a on them!

  • Tom says:

    I also received the ‘Voucher’ email but 12 months is not a long time in which to re-book. I’m going to hold on to see if my flight is cancelled (LHR-ORD on 25th). My hotel booking look unlikely to offer a refund unless the flight is cancelled. V.frustrating.

  • Anna says:

    Me asking a question now – if BA cancel our F award seats to MIA at Easter (I’m sitting tight at the moment), what are the chances they would move the booking to April next year, which realistically is going to be the earliest we can re-schedule the trip?

    • roberto says:

      April next year ? No chance.

    • vinz says:

      I don’t think you can book tickets more than 355 days in advance so you’ll have to wait until seats for your other dates are released… I have the same problem…

This article is closed to new posts. Discussion continues in the HfP Forums.