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Norwegian drops lounge access for flyers in the Norwegian Premium cabin

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Norwegian has quietly removed lounge access for the majority of its Premium customers.

As posted by a HfP reader yesterday, it turns out that the rules were changed on 21st December. 

Norwegian Premium loses lounge access

From that point, only customers booking refundable PremiumFlex tickets have had lounge access included in their ticket.  This will presumably cut the number of lounge visitors by about 80%.

Here is the current list of perks by seat type from the Norwegian website:

Norwegian Premium benefits

The timing is odd.  The new My Lounge at Gatwick South, which I reviewed yesterday, is heavily branded ‘The home of Norwegian’ but will now have very few Norwegian customers using it.

Norwegian is saying that anyone who booked a Premium ticket before 21st December will still get lounge access, but you will need to visit a check-in counter to pick up a paper invitation.  Hand-baggage only customers cannot simply turn up at the lounge and gain access.

Whilst this is understandable given Norwegian’s financial issues, it removes a key point of difference between Norwegian Premium, Virgin Atlantic Premium and British Airways World Traveller Plus.

I would still recommend Norwegian Premium, purely because you get a bigger and better seat but the other perks seem to be withering away.


Getting airport lounge access for free from a credit card

How to get FREE airport lounge access via UK credit cards (December 2021)

As a reminder, here are the three options to get FREE airport lounge access via a credit or charge card:

American Express Platinum card Amex

The Platinum Card from American Express

30,000 points and an unbeatable set of travel benefits – for a fee Read our full review

The Platinum Card from American Express comes with two free Priority Pass cards, one for you and one for a supplementary cardholder. Each card admits two so a family of four gets in free. You get access to all 1,300 lounges in the Priority Pass network – search it here

You also get access to Plaza Premium, Delta and Eurostar lounges.  Our American Express Platinum review is here. You can apply here.

Nectar American Express

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & two airport lounge passes Read our full review

American Express Preferred Rewards Gold is FREE for the first year. It comes with a Priority Pass card loaded with two free visits to any Priority Pass lounge – see the list here

Additional lounge visits are charged at £20.  You get two more free visits for every year you keep the card.  

There is no annual fee for Amex Gold in Year 1 and you get a 20,000 points sign-up bonus.  Full details are in our American Express Preferred Rewards Gold review here.

HSBC Premier World Elite Mastercard

A huge bonus, but only available to HSBC Premier clients Read our full review

HSBC Premier World Elite Mastercard gets you get a free LoungeKey card, allowing you access to the LoungeKey network.  Guests are charged at £20 although it may be cheaper to pay £60 for a supplementary credit card for your partner.

The card has a fee of £195 and there are strict financial requirements to become a HSBC Premier customer.  Full details are in my HSBC Premier World Elite Mastercard review.

PS. You can find all of HfP’s UK airport lounge reviews – and we’ve been to most of them – indexed here.

Comments (172)

This article is closed to new posts. Discussion continues in the HfP Forums.

  • Nick M says:

    OT – I’ve just spotted a new Virgin Life Insurance promo on the Red app… 20,000 miles for 6x £5pm minimum

    • Nick M says:

      Ignore that… I’ve just clicked though and you need premiums of £50+ to get the full bonus

    • Roger C says:

      Sadly not – £5/month brings in only 1500 miles…

  • Anna says:

    OT – great excitement as I just discovered PoundLand takes Amex (sorry if you all knew already). Gonna be a big shop to hit that sign up target…

  • r6mile says:

    Can I ask a bit of an off-topic question?

    I have around 100,000 Avios in my BA Household account, of which roughly 65,000 in my name and 35,000 in my wife’s name. I also have approx 60,000 Amex Rewards points.

    I am looking to make an Iberia redemption for 120,000 Avios. I have on many occasions transferred Avios between my BA and Iberia accounts, with relatively few problems. Is there any way to utilise the Avios in my wife’s name for this redemption? Ie is it possible to transfer Avios between BA household members (and from there to Iberia), or another solution?

    Between my Amex and my Avios I have enough for the redemption, but obviously I would rather use my wife’s Avios instead of the Amex rewards points if there is any way to do that.

    • Alan says:

      If you’re in a BAEC household account then it automatically draws the Avios pro rata from each account.

      For example say you had 150k Avios between you, 100k in your account and 50k in your wife’s. You then make a redemption for 60k. It would take 40k from your account and 20k from hers. No extra action or transfers required on your part. So if you already have 100k between you then just transfer 20k from Amex to your account and as you’ll then have 120k in your HHA you’ll be able to make the redemption 🙂

      • Alan says:

        Apologies read it as you wanting to make a BAEC redemption rather than doing it in Iberia!!

    • Rob says:

      No, no way of doing this unless you pay for the transfer between the two BA accounts. (I’m assuming she is not Gold which would allow a 27k free transfer.)

  • Anna says:

    Sorry, just seen this. Yes it would be good if there was a way of donating avios etc (though even better if people could get their treatment in the UK!)

    • TripRep says:

      I think it’s the lack of time, the NHS waiting list for this treatment is high elsewhere in the UK.

      Anyhow I made a ££ donation and referenced HFP, so please don’t be shy in following suit or offering Avois, VS Miles.

      Rob – feel free to give your airline/hotel contacts the chance of a great PR promo.

  • Michael C says:

    OT with a tenuous connection to Premium Economy flights!
    We’re looking at LHR-LAX in Oct. I know AIr NZ always received rave reports, but I understand their wacky seating has now gone?
    The prices are similar, with BA working out slightly cheaper.
    Is ANZ so much better that we should go for it, or just stick with BA and accrue the miles?
    Thanks!

    • The Original Nick says:

      @Michael C, I’ve booked my Mum and her friend for March out to LAX (Vegas trip) on ANZ Premium Economy. Used the Amex £200 off £600 offer for this so worked out well. From what I’ve looked at I think the ANZ product will be nicer. They also had the option of booking for £50 exit seats which will be nice for them both as they’ve had hip replacements. There’s also an option to upgrade to Business via there bidding option. You can credit the miles to VS accounts. It’ll be a change for my Mum as she normally uses BA. The wacky seating has pretty much all gone now AFAIK.

  • Joeb says:

    Rob, any idea if stays at the new IHG principal hotels count towards the “staying at three different IHG brands” target…no mention of this new acquisition in the terms. Thanks,

    • mutley says:

      Not sure if you’d want to, I stayed at the Met in Leeds recently for two nights, it wasn’t great certainly not a four star Hotel IMO but, as it only cost £73 for two nights triggering a freebie anywhere (in theory) in IHG’s portfolio I lived with it!

      • Brian Webb says:

        +1

        I stayed at the Met in Leeds on Sunday night for £45. I was shocked at the lack of alterations made before rebranding as an IHG brand, very dated feel at this hotel. I’ll stay once more to trigger the free night voucher but it’s not a 4 star for sure.

    • Rob says:

      No, I don’t think they will.

      • Hugo says:

        I e-mailed IHG and they said the met would count as one of my four brands

        • Hugo says:

          quote from e mail

          I appreciate the opportunity to assist you today. I’d like to inform that the ‘Discover our Brands’ offer requires 4 different stays at 4 different IHG brands so I’m glad to inform that your upcoming stay at ‘The Met Hotel Leeds’, shall be counted on the offer:

        • Rob says:

          Want to bet?

    • pommy ray says:

      no sorry does not I asked them !

      • tom1 says:

        it’s an IHG hotel – they even have a label saying “New to IHG” so can’t see how IHG can deny it’s not an IHG brand. The question is which brand!

  • John says:

    OT Rob or Anika

    Since this piece – https://headforpoints.com/2016/12/19/earn-avios-with-your-caffe-nero-coffee-and-other-high-street-retailers/ – I’ve been happily collecting Avios when paying by MasterCard instore at Caffe Nero.

    Initially they credited to avios.com, and from late last year to BAEC shopping portal. But the Caffe Nero logo has now vanished from the BA site. Old transactions (+45 days) still being credited, but Nero says they don’t know if the offer is continuing.

    Pending reply from query to BA, does anyone know if this hassle free way of earning a few miles has gone?

  • James says:

    OT:
    I’ve got the Amex Platinum & applied for an ‘additional’ card for myself, therefore I have a supplementary card under my own name. The agent told me that this is the fee free card which is included in the fee (You get one supplementary plat free). Is this correct? It doesn’t really make sense to have the fee free supplementary in your own name in that case?

    • Alan says:

      No, the secondary card for yourself doesn’t use up your free Amex Plat supplementary card.

      (OT sent using free onboard WiFi with Norwegian – also have exit row to myself, pretty decent for £45 positioning flight!)

      • James says:

        How should I raise it up with them as they say it does? I also received a priority pass with it which I’m guessing is not supposed to happen.

        • Alan says:

          Hmm that does sound like they’ve processed in a funny way as you shouldn’t get a 2nd PP. Did you request it online and just put relationship ‘other’ or do it some other way? If you know who you want to have the proper supp card you probably need to call them with those details and explain this one is only meant to be an Additional Card (if done properly it will have A.C. on it after your name) to help you categorise spending.

        • james says:

          Yeah, I did it online, using my same full name and ‘other’ as relationship. When I tried adding it to my app account, it asked me for new phone number and all those new details, making me suspect it is supplementary rather than an A.C. The card doesn’t have A.C either on it – What does the card look like on the app? On mine it says ‘The Platinum Supplementary card’

          • Alan says:

            Mine says “The Platinum Additional Card” so looks like something has definitely gone wrong! If you can get through to the Brighton team (I wouldn’t bother with webchat) they can hopefully resolve it for you.

        • James says:

          Thanks Alan, I gave them a call and they saw the mistake immediately (unlike webchat as you said) They have requested that the card type be changed to the additional card. Should be done by next week.

This article is closed to new posts. Discussion continues in the HfP Forums.