Changes to the lesser-spotted TSB Avios and TSB Premier Avios credit cards

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• Andrew S says:

  25 Jul25 July 09:27

  Bits O/T:
  It’s been over a week since my spg points have left my spg Amex account and they have not yet reached my spg account. Usually takes 1-2 days but now been about 10.
  Anyone else in the same boat?
  I also stayed at an spg hotel in this time frame and the points and bonuses (green choice, spg gold bonus on base points etc) all posted fine.

  • E says:

    25 Jul25 July 09:52

    Yes, me too. SPG points not hit and it’s 9 days now. Haven’t got round to cahsing it yet – was hoping they’d just turn up late.

  • G says:

    25 Jul25 July 10:04

    I requested the transfer around 10 days ago but as nothing turned up I requested the transfer again 5 days ago. They have turned up this morning at last. Not sure if it was the first request or the second that was actioned.

    • Andrew S says:

      25 Jul25 July 10:20

      Thanks. It’s the spg card points that I’m wondering about, not MR to spg, but maybe it’s just a bit slow this month!

      • Genghis says:

        25 Jul25 July 11:24

        On Sunday, my wife’s SPG points left her SPG Amex acct in the morning and were in the SPG acct in the afternoon. Then initiated transfer to me but still waiting for that to go through. I want SPG points to be where they need to be in advance of the transition to the new scheme.

    • Matt says:

      25 Jul25 July 11:17

      Are you able to request AMEX do the transfer to SPG successfully?
      I have 11K in my AMEX SPG account from a recent bonus and I asked AMEX to send to SPG (out of the normal sending to SPG cycle) – they claimed they could not do it?

      • Mark2 says:

        25 Jul25 July 17:00

        I believe that it happens automatically in a batch run so it is unlikely that anyone could vary it.

      • Genghis says:

        25 Jul25 July 17:36

        I remember reading once that a person had amended statement date which brought forward points posting date.

  • RP says:

    25 Jul25 July 10:25

    Yes same here. They left my AMEX MR account 10 days ago and have not popped up in my SPG account yet. I dropped a message to AMEX who are investigating but haven’t heard anything yet

    • Munch says:

      25 Jul25 July 13:32

      Yes same here. Waiting for my SPG Amex points to arrive in my SPG account. Over 10 days now.

      • roberto says:

        25 Jul25 July 14:24

        and again..

        My AMEX spg points ( inc the 10k bonus ) left on the 14th and have not appeared into SPG. I spoke to both parties, Amex said it was done correctly and SPG have no notification of the transfer. SPG said they see it instantly under normal circumstances and are blaming Amex..

        I just want my miles and am going to cancel the card as soon as I get them. At £75 per year its costing me 20p a day to keep the cardt open so I guess I wont exactly go skint over this but I would rather someone went and poked the computer thats dealing with it.

      • MattyS says:

        25 Jul25 July 18:09

        Same here. Wife’s statement date was 19th, left Amex account straight away but nothing arrived in SPG account yet. Was looking to transfer to my account as would have given me enough to transfer to Marriott and do a travel package, but may not have the opportunity (or may not be the value anyway) now if we are to find out soon what will happen to them.

• Bach says:

  25 Jul25 July 09:29

  OT – Trying to transfer MR points to Radisson Rewards but getting an error. Is there a trick (like to add leading zero)?

  • Rob says:

    25 Jul25 July 09:33

    Drop the first SIX digits (allegedly)

    See https://headforpoints.com/2018/01/12/american-express-membership-rewards-points-transfer-times/

    • Bach says:

      25 Jul25 July 09:39

      Thank you!

  • Sandgrounder says:

    25 Jul25 July 09:36

    Last 10 digits only I think.

    • Sandgrounder says:

      25 Jul25 July 09:36

      Beat me to it

      • Mark2 says:

        25 Jul25 July 09:44

        It’s about time that Amex either stated this on the relevant page or, better still, made the necessary adjustments internally.
        IMHO

• shd says:

  25 Jul25 July 09:54

  OT: just over a month ago there was a Rocketmiles – Heathrow Rewards article, in the comments someone posted a signup link to a bonus points offer for new customers which was even better than the headline one that Rob posted.

  Did anyone get this to work?

  I got my 500 base HR points, and that’s it. Rocketmiles being unhelpful chasing the missing bonus points.

  • BJ says:

    25 Jul25 July 12:46

    In the original article i cautioned people against rocketmiles due to reports in blogs about problems witb the bonus. I think Rob searched the HFP comments and coukd find only two others reporting issues.

• AlexI says:

  25 Jul25 July 10:38

  OT: Advice needed! I have been told that my compensation claim for cancelled flights with BA has been successful. Most expenses have been honoured which is great but they are not refunding my taxi from LHR onwards . I was originally meant to land at LCY as it is cheaper and faster to get to work from however that did not happen. BA say that it is not their policy to reimburse for travel expenses at the end of the inbound flight. Any advice for challenging this would be much appreciated or even being informed that this is a futile endeavour would also be good to know!

  • Anna says:

    25 Jul25 July 11:14

    It might be a bit of a grey area as BA have technically delivered you to the same city but others on this forum might have personal experience. It’s always worth having a look at the relevant EU regulations as BA have a habit of trying to wriggle out of their legal obligations by saying it’s “not their policy”.

    • Rob says:

      25 Jul25 July 12:00

      Yes, technically all London airports are the same which is why you can search as LON on Expedia etc. Whether this stands up in court is a different question. My brother’s LHR New York flight in Feb was oversold in PE and he was moved to a later LGW flight. BA would not pay to get him to Gatwick, although as he was picking up €3,000 (5 pax) in EU261 for the 3 hour delay he wasn’t too bothered …..!

      • Anna says:

        25 Jul25 July 12:08

        When did he find out about the change? Is it the case that if you’re only having to travel to one airport for your flight, which you’d have to do anyway, BA won’t pay for that, but if you had other expenses such as pre-paid airport parking or a hotel they would reimburse you for those?

        • Rob says:

          25 Jul25 July 12:40

          He found out when he arrived at Heathrow!

      • Anna says:

        25 Jul25 July 13:54

        That’s abysmal then that they wouldn’t cover his transport costs to Gatwick! (Was his return flight still to Heathrow though?)

        • Rob says:

          25 Jul25 July 14:06

          Yes, he came back into LHR as scheduled.

      • KBuffett says:

        25 Jul25 July 14:06

        I’ve always wondered whether the Advertising Standards Authority would consider a complaint against Luton, Stansted & Gatwick airports calling themselves ‘London Luton’ and the like. Surely it’s a fraudulent trade description. Thoughts?

  • John says:

    25 Jul25 July 12:11

    Presumably you went to work directly from LHR, instead of going to LCY then going to work?

    If transport from LHR was only a few £ more, then the euro exchange rate is likely to have moved in your favour since the time of your flight… if you had a car parked at LCY or something like that it might be a different story.

    • Alexl says:

      25 Jul25 July 14:17

      Yes, went directly from LHR, did not go to LCY. I think I am going to let it go now as have recouped most of the expenses (and a lot of the ‘indignation’ has subsided).
      Would like to say thanks to the HfP team and all the contributors as the info that I have discovered here over the months gave me the nous and impetus to make a claim in the first place. Also it helped me to get in touch with BA when the cancellation happened as when they informed about the flight, they gave me two numbers to call (one was UK and the other European) and they were both closed! But I remembered that some people here call the BA team in Australia to get their reward seats as early as possible. So I called BA USA and it was quite a surprise that I was put through to the same call centre that I usually get put through to when I call BA from the UK. Ridiculous! (Which was conveyed in my letter of complaint.)

• Nigel says:

  25 Jul25 July 11:05

  O/T has anyone had issues with IHG premier linked to Curve Card??
  Tried paying HMRC last night but it was declined saying Curve Card was not issued in the UK??

  • Memesweeper says:

    25 Jul25 July 12:33

    I paid HMRC with Curve two days ago no ‘foreign card’ issues.

    Creation IHG are notorious for declining large-ish transactions originating from Curve.

    • Roger1* says:

      25 Jul25 July 16:16

      Notorious? Within limits?

      OK for me, paying HMRC for my wife’s self assessment, using Curve linked to IHG MC.

  • Peter K says:

    25 Jul25 July 12:59

    Not had any probs with Curve linked to IHG premium card. I’ve not tried paying HMRC however recently.

  • Leo says:

    26 Jul26 July 00:35

    No probs this tax period with the IHG card. Just about to put my VAT through – but thinking about it will probably put that through the new Virgin MC.

• Matt says:

  25 Jul25 July 11:11

  OT – Marriott Travel Packages.
  Rob – I am surprised you are not recommending people with the points to get the travel packages before the end of July, which I am looking to do.
  A quick comparison:
  hotel cat 1-5 with 50K avios (new scheme 1-4) is 200k Marriott now, 255K Aug (55K more)
  Hotel cat 6 with 50K avios (new scheme 5) 230K Marriott now, 315K Aug (85K more)
  Hotel cat 7 with 50K avios (new scheme 6) 260K Marriott now, 435K Aug (175K more)
  Hotel cat 8 with 50K avios (new scheme 7) 290K Marriott now, 495K Aug (205K more)
  Am I missing something why you would not get the travel package now??

  • Genghis says:

    25 Jul25 July 11:20

    Unsure what happens to unspent vouchers? Current lack of availability at decent Marriotts for rest of the year?

    If I had some certainty that I could purchase a MTP now and it would then be available for use for a certain category of current SPG hotels in the new scheme, I’d jump right in.

    • Matt says:

      25 Jul25 July 11:25

      I just renewed one of my travel packages yesterday so it is valid through to July 24 2019 – I would thus expect to be able to use it for the next 12 months, would seem strange to cancel it a month after I bought it from them?
      The extra cost of the travel packages post August is huge, hence why I think worth the risk now – but we all have different opinions…

    • BJ says:

      25 Jul25 July 12:56

      To be fair to Marriott they have done a good job on the merger so far. It seems unlikely to me that they would now play dirty with existing TP. Thus, I was quite happy to take one out under the current circumstances. I will be very surprused if existing cat 1-5 certificates don’t simply become cat 1-4 in tbe new system, points map across evenly.

    • KBuffett says:

      25 Jul25 July 19:33

      Rob – any thoughts on this? I’m thinking about taking the plunge. Perhaps book myself another stay at Essex House, although I’ve not look at the cost of that after the merger. Perhaps a week is too long also…

• Brian S says:

  25 Jul25 July 11:18

  OT – Hilton Amex Offer
  I have received the offer on my Platinum card for 7,000 MR points for £250 spend at Hilton properties..

  Does anyone know by experience if the spend is cumulative or does it have to be in one transaction?

  • Craig says:

    25 Jul25 July 11:41

    The last 3 Hilton offers I have had have been cumulative.

  • Anna says:

    25 Jul25 July 11:55

    Would you get HH points on top of that? I’m struggling to work out what points are awarded for spending on/at Hilton hotels if you don’t use the HH visa. No offer at the moment though!

    • Genghis says:

      25 Jul25 July 11:56

      Yes

    • John says:

      25 Jul25 July 12:17

      You get 10 HH points per US dollar spent but not on the portion classed as taxes (so for UK hotels, roughly 11 points per £ at the moment), plus bonus rates if you have Hilton status. This comes from the hotel and you get it whichever card you use, and even if you pay in cash.

      The HH barclays visa gives you 3 points per £ on anything that is put through a Hilton card machine.

      If you use the Amex, you won’t get the 3 points per £ but you will get the normal points from the hotel. The hotel won’t know or care about the Amex offer.

• s879 says:

  25 Jul25 July 11:34

  OT: Tried to transfer about 3,000 points from the HSBC Premier MasterCard (not Elite). We’ve had it for about 10 years but the CS said the rules have changed and minimum transfer is 18,000 points!!! It would take me years to get there as that is not our main card to spend on. We use it in places Amex is not accepted. Is this new or has it been there for a while. She said we could get two £5 Amazon voucher and I’m not happy about that.

  • John says:

    25 Jul25 July 12:12

    Lodge a complaint

  • Memesweeper says:

    25 Jul25 July 12:34

    I transferred 900 points last month.

    • S879 says:

      25 Jul25 July 14:08

      Thanks all. Will try again.

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