The British Airways Special Services team is now the Concorde Team

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The British Airways Special Services team, which will look after ‘every detail of the airport experience for [their] most premium customers’, has been renamed the ‘Concorde Team’.

Concorde Team members will apparently undergo special training designed by The Dorchester and wear uniforms by luxury tailor M&S.

Heathrow will be the first airport to offer the revised service with JFK to follow in the coming months.

Here are the new Concorde Team M&S uniforms if you need to spot them (I quite like the white shirt) although in theory they are meant to find you if you are deemed important enough:

new concorde outfit by M&S

How to earn Avios points from UK credit cards

How to earn Avios from UK credit cards (December 2021)

As a reminder, there are various ways of earning Avios points from UK credit cards. Many cards also have generous sign-up bonuses!

There are two official British Airways American Express cards with attractive sign-up bonuses:

British Airways BA Amex American Express card

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British Airways BA Premium Plus American Express Amex credit card

British Airways American Express Premium Plus

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You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points, such as:

American Express Preferred Rewards Gold

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The Platinum Card from American Express

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You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies and has a 30,000 Avios sign-up bonus:

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Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

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Category

British Airways and Avios

This article is closed to new posts. Discussion continues in the HfP Forums.

RussellH says:

28 Mar28 March 15:36

Also Completely OT ????

I see that one of the little perks of BA Bronze status is being able to use business class check-in desks and priority boarding. Better than nothing, but BA is not clear as to whether that applies to others on the booking reference if you are travelling as a couple or family.
Ironically, my partner has earned exactly as many tier points as me over the last six years, but because we do not share a year end date, she lost 140 tier points last summer less than a week after earning them. (And no, we could not have travelled a week later – my niece would not have appreciated us arriving two days after her wedding!)
- Jason says:
  
  28 Mar28 March 16:01
  
  Never had a problem with checkin or boarding always go on the highest status.
- Rob says:
  
  28 Mar28 March 16:35
  
  Within reason you can bring who you want.
- Tilly says:
  
  28 Mar28 March 18:43
  
  The BA site states:
  
  “It is possible that customers travelling together may receive different group numbers. In this case, please make your way to the gate where you will be able to board together.”
Scallder says:

28 Mar28 March 15:59

OT – BBC Reporting that BA are keeping their Newcastle and Manchester call centres so not going to be outsourced to Capita…
- Rob says:
  
  28 Mar28 March 16:34
  
  Correct. I have Alex’s statement.
- Darren says:
  
  28 Mar28 March 18:49
  
  Had great service from Newcastle over the years, a lattery Manchester – good news.
- Lady London says:
  
  29 Mar29 March 00:19
  
  Thank heavens they’ve seen sense.
  - Nick says:
    
    29 Mar29 March 00:38
    
    Don’t underestimate the meaning of this. When AC came in one of the first things he said was “you’ve still got call centres? Wow well they’ll have to go”. The fact that he’s lost the battle is a sign that the tide is turning.
    - Crafty says:
      
      29 Mar29 March 08:43
      
      No, just that the big outsourcers are facing an existential crisis at the moment, so this decision is risk management pure and simple
      - Rob says:
        
        29 Mar29 March 09:57
        
        No, I do actually think that he knew the publicity would be awful (as was mentioned above, the news covered the decision) and that BA does not need any further bad publicity.
jo says:

28 Mar28 March 16:40

OT: is there any FX transfer service that takes amex? I have had no luck with azimo/transferwise/revolut

thx
- Dan says:
  
  28 Mar28 March 21:30
  
  I’d like to know this too. Potentially a way through billhop perhaps, but I’ve not thought how!
pablo fonseca domingo panto says:

28 Mar28 March 23:40

Very nice looking presentation of people.
I will be happy to see them on my flight tomorrow to Chennai
Alan Boswell Group says:

29 Mar29 March 16:39

Hi Jim, thanks for your note, not sure who told you this, but could you provide me your details and I will check our calls. We do not have a minimum premium so you should have got points. I will also credit some Avios to you for the error on our part. Regards Simon (Please use avios@alanboswell.com or sventham@alanboswell.com to get in touch if possible)