American Express Platinum closes its “UK Hotel Collection” of special deals

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• Oli says:

  7 Feb7 February 09:45

  OT: HSBC Premier Elite 20k for £12k bonus…

  After waiting quite a while, I’ve now had an “official” rejection from someone in the UK come through saying that I won’t get my bonus until my card anniversary. She did give a number to call back on and discuss though, which I will do today.

  I know quite a few people here were successful – what were your main points other than the mis-selling/rip-off/etc.?

  • New Card says:

    7 Feb7 February 10:04

    and Good Luck!

    If not successful – first ask to speak to a Manager; and if that doesn’t work, ask for a Deadlock letter so you can complain to the Financial Ombudsman Service…

  • Sue says:

    7 Feb7 February 20:23

    Has it been 60days from when you spent £12k? I opned my account in May last year and met the required spend in November. The anniversary points posted January 2018. I had not conatcted them about it at all previously.

• Scott says:

  7 Feb7 February 09:54

  On my Gold (*supp) and BAPP

• New Card says:

  7 Feb7 February 10:01

  OT – Some bad news I’m afraid, looks like Amex have lost their appeal before the Court of Justice: http://curia.europa.eu/juris/document/document.jsf?text=&docid=199181&pageIndex=0&doclang=EN&mode=req&dir=&occ=first&part=1&cid=554306

  • Cate says:

    7 Feb7 February 10:49

    Thank you New Card.

  • Rob says:

    7 Feb7 February 11:13

    Thanks.

• Tom Cook says:

  7 Feb7 February 10:36

  Ta – only on my Plat not SPG / BAPP

• New Card says:

  7 Feb7 February 11:08

  Another OT – Rob, is there any update on when the new Virgin Money CCs are likely to be announced? I recall a while ago you mentioned early February…

  • Rob says:

    7 Feb7 February 11:12

    I did. We are down there tomorrow as it happens but I’ve had to sign something which says I can’t tell you what they tell me, so actually I may become even less speculative! The blanks are printed and waiting for Virgin Money to press the button.

    • New Card says:

      7 Feb7 February 11:24

      Thanks for the update – will be interesting to see what their offering is…

• Rob says:

  7 Feb7 February 11:13

  Not yet posted but an article is done for later in the week. Could work for some but tricky unless in the US.

  • Alan says:

    7 Feb7 February 12:40

    Ah OK. I hadn’t worked out what the “eligible stays” were.

• Scott says:

  7 Feb7 February 11:14

  IAG has a far lower proportion of slots at LHR than its equivalents do at CDG, AMS or FRA (where AF/KLM and LH Group have over 70% of slots).

  LHR is unique in having a locally based full service carrier competing on long haul against the incumbent. None of the other major European hubs have this. A key reason BA is lukewarm about a third runway at LHR is because it knows it wont sustain the same proportion of slots when it opens, it doesn’t have the capital to expand by 50%.

• xcalx says:

  7 Feb7 February 11:18

  Totally OT I did a section75 claim due to a hotel closing down for 6 months to make repairs after hurricane Irma which affected our dates. The holiday company refused a refund . The CC company asked me to send the email from travel company informing us the hotel was closed until May 2019 then the CC company refunded our payment. 4 month has passed and now I have a letter from the travel company demanding the payment. First time using section 75 Is this really how it works that I am still on the hook for the payment.

  • xcalx says:

    7 Feb7 February 11:19

    2018

    • JAXBA says:

      7 Feb7 February 13:05

      Send their own email (about resort being closed) back to them. Cite non-delivery/availability of service. State your position is final, and let them work it out.

      If they try and send to small claims, or anything silly, then counter claim.

      Hopefully a light bulb will come on for them somewhere…

  • mark2 says:

    7 Feb7 February 13:10

    You say that the holiday company refused a refund, so you must have paid. So what are they demanding now?

    • xcalx says:

      7 Feb7 February 14:37

      The holiday company refused to refund so I contacted the the CC company who refunded our payment and gave them 45 days to counter they did not so the cc company are saying case closed holiday company say we still owe the money.

      • RussellH says:

        7 Feb7 February 16:27

        I am not quite clear what your situation is – you refer to a *hotel* being closed, but having paid a *holiday company*.

        Who was the the holiday company? Are they UK based?
        What is their status – agent for the hotel? Tour operator?
        Did you just book the Hotel with the holiday company? Or did you buy a package, including travel? If a package, did it include air travel?

        The law is complicated, but if you booked a package, then you most certainly should not have had to go down the S75 route!

      • xcalx says:

        8 Feb8 February 08:27

        The company was RCI I booked a seven night hotel only stay with them.

        I have just read the TCs and it looks like I will have to pay back the travel company

        11. Force Majeure
        Except where otherwise expressly stated in these booking conditions we will not be liable or pay
        you compensation if our contractual obligations to you are affected by any event which we or the
        supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These
        events can include, but are not limited to war, threat of war, civil strife, terrorist activity and its
        consequences or the threat of such activity, riot, the act of any government or other national or
        local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear
        disaster, volcanic and geological events, fire, chemical or biological disaster and adverse
        weather, sea, ice and river conditions and all similar events outside our or the supplier(s)’ control.
        Advice from the UK Foreign Office to avoid or leave a particular country may constitute Force
        Majeure. Without limitation, we will follow the advice given by the UK Foreign Office.
        12. Our Responsibility for Your Booking
        We have a duty to select the accommodation providers with reasonable skill and care. We have
        no liability to you for the actual provision of the accommodation, except in cases where it is
        proved that we have breached that duty and damage to you has been caused. Therefore,
        providing we have selected the provider with reasonable care and skill, we will have no liability to
        you for anything that happens at the accommodation or any acts or omissions of the provider or
        others.
        We also have no liability in the following situations:
        (i) where the accommodation cannot be provided as booked due to circumstances beyond our
        control or due to force majeure.
        (ii) where you incur any loss or damage that could not have been foreseen at the time of your
        booking, based on the information provided by you.
        (iii) where you incur any loss or damage that relates to any business activity.
        (iv) where any loss or damage relates to any services which do not form part of our contract with
        you.
        (v) where services or facilities do not form part of our agreement or where they are not advertised
        on our website. For example any excursion you book whilst away, or any service or facility
        which your accommodation supplier or any other supplier agrees to provide for you.
        If we are found liable to you on any basis, we limit the amount we have to pay you to a maximum
        of three times the cost of your accommodation. This limit does not apply to cases involving death
        or injury

  • Mr dee says:

    7 Feb7 February 21:05

    I can’t see how you will be made to pay for the unavailability of a resort you booked in a court

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