Bits: Nutmeg / Avios deal for existing clients, 20% off National Express, up to 4800 Avios with LEGO

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• Steve says:

  6 Dec6 December 07:12

  OT Rob any thoughts on the 500 points offer on Avios for joining Bud?

  • Scottydogg says:

    6 Dec6 December 13:38

    I signed up for that , don’t really like the look of the site and probably wont use it unless it improves , hopefully the 500 avios post

• Mr dee says:

  6 Dec6 December 08:14

  With 60 miles earnt, it’s jot going to take you far hehe

• Smid says:

  6 Dec6 December 08:19

  Nutmeg offer won’t get much takeup, existing customers will know how crap their return is.

  • Alex W says:

    6 Dec6 December 08:40

    Agreed. I’ve closed my account.

    • Dennis says:

      6 Dec6 December 13:26

      Disagree

• Alex says:

  6 Dec6 December 08:26

  OT: Does anyone have any experience with how quickly the Hilton Honors Gold status comes through from spending £10K on the Honors Visa? Just parted with enough corporation tax to put me over the spending threshold, and I’ve got a couple of stays later this month.

  • Cate says:

    6 Dec6 December 11:12

    Changed the same week for me.

    • Paulm says:

      6 Dec6 December 16:12

      On a slightly similar note, does anyone have any experience what happens in this scenario. If you are currently diamond but won’t reach it again for next year and hit the 10k spend this year so they just put you down to gold in April ? Or would you have to chase them to do it as they may ignore given current status is higher ? If this makes sense!

  • Jon says:

    6 Dec6 December 12:51

    Mine updated within the week too.

• Tom C says:

  6 Dec6 December 08:26

  Shame Nutmeg doesn’t allow cash transfers. I would gladly transfer £100k into a cash ISA and then withdraw it a few days later for 100k of Avios.

  • GT says:

    6 Dec6 December 09:41

    You better read the T&C’s then. I was going to do just that with my £100k and the same for my five 18 year old wives

    • New Card says:

      6 Dec6 December 10:29

      Offer capped at £50k + hefty cash fee deducted if withdraw funds within 12 months.

      • LM says:

        6 Dec6 December 13:40

        Any idea how “hefty” the fee is?

      • New Card says:

        6 Dec6 December 13:47

        £500 on £50,000, IIRC

• Ant says:

  6 Dec6 December 08:27

  OT: Shop small
  Not sure if just us but this year not working as smoothly as previously.
  Yesterday on chat Amex confirmed that all my purchases are eligible apart from one shop that even though it is on the map, because they used a different card system will not be eligible. I complained as how am I supposed to know- I went to a store on the map and paid by Amex. They said they will look into it.

  This morning across our 4 cards only 5 credits are showing. And when we used different cards at the same shop, the £5 is showing on one card but not on others.

  Anyone else having issues?

  • Liz says:

    6 Dec6 December 08:39

    On Sat we did 6 transactions across 2 shops. Got 4 emails from one shop and none from the other shop. All 4 credits have posted today for the ones we got the emails but not the other 2 – so far anyway – and it is on the map and I have used it the past 2 years. Really hope I don’t have to fight for all the ones I haven’t received emails on as it is most of them. As you say – not as smooth as before.

    • GRIMZ says:

      6 Dec6 December 12:52

      I have been the same Liz, Only received emails from my 1st 5 cards at one shop. Used another 8 cards in another resteraunt and no emails!

  • EwanG says:

    6 Dec6 December 09:20

    Ant
    I found last year that it was only my purchases at a retailer using the iZettle card reader (which looks a bit like a bank security pinpad) that did not trigger the statement credit. If you look at your statement it will show something like Iz* and then the retailer name. iZettle work as a payment intermediary like PayPal. It’s not always immediately clear if a retailer is using iZettle as these devices could be out of view when you are at the till.

    This retailer was on the ShopSmall map, and I did not receive the credit across 2 cards (PRGC and an MBNA issued one) but after contact with the issuers the credits were manually.

    Although previous comments have said this year AmEx are being more difficult about giving out manual statement credits, because they are on the map I think you should be able to successfully argue that they should be giving you the credit!!

  • Andrew says:

    6 Dec6 December 09:51

    I used it in 3 stores on Saturday and have 3 x £5 listed under the “Redeemed Tab” on the Amex Dashboard – but they haven’t been credited yet. I’m guessing it’s just a matter of time.

    All were contactless payments – no emails received.

  • rams1981 says:

    6 Dec6 December 11:06

    What’s the story with shops which have the shop small sticker, take Amex but aren’t on the Amex interactive map? Amex online chat tell me they’ve not enrolled in the offer so it doesn’t count. How can that be?

    • the real harry1 says:

      6 Dec6 December 11:55

      there’s no need to use the Shop Small map – it’s not afaik – one of the T&Cs

      let’s say you know about Shop Small because you got the email – you enrolled your card – you are out shopping, see the promotional stuff in a store and use the card

      what could be more natural? of course Amex owe you £5

      • Alan says:

        6 Dec6 December 15:02

        Plus the map is so useless! Was trying it in Glasgow today, even on 4G it would barely load.

  • Scallder says:

    6 Dec6 December 12:44

    Yes having similar problems. Made 8 transactions at a butcher’s on Saturday and no credits yet showing, and then Oyster top ups at 5 different shops on Monday (4 of which would only let me do one payment on an Amex out of my 5 cards) and the only credit I have to date is from one of the transactions on Monday.

    Called Amex today and they said to call back if credits haven’t hit in 7 days, but that if they’re there on the map then will get the credits. The woman I spoke to said that i’d be getting the credits all ok as long as the emails were coming through, but then said that the emails weren’t coming through which seemed to puzzle her a bit…

    Mentioned that 1 shop listed doesn’t take Amex so couldn’t spend in there, as well as one shop where I did one transaction on Amex but after the guy refused to serve me again on an Amex, for which not being able to use my other 4 cards they’ve given me a £20 statement credit.

  • Crafty says:

    6 Dec6 December 13:22

    Online chat have clearly been briefed not to give out credits easily, too. Took me ages to get one of the two credits I’m owed this morning. Fobbed me off on the second and I’d lost the will to argue.

  • Scottydogg says:

    6 Dec6 December 13:44

    Ive used it twice and only got the 1 email so far so i contacted Amex . live chat took a long waiting time which ive not had before , they said that the payment was eligible and that i should wait 5 to 7 days for the credit to go on the account , hope they are right

    • Sussex Bantam says:

      6 Dec6 December 16:04

      Rob – do you have any Amex contacts which you could use to let know about the dissatisfaction with the removal of the email system ? They should know that it is being recognized as a real degradation in service. I’ve tried to do it myself but there is no obvious route to provide this feedback

      • Sussex Bantam says:

        6 Dec6 December 16:06

        LOL – I just logged on to chat to try and do that myself and was told the next customer care professional will be available in approximately 180 minutes !!

        • Alan says:

          6 Dec6 December 16:09

          Have had this before but the estimates are often wildly inaccurate – I went away to get some food for 20 min, came back to messages saying ‘hello’ and then chat closed! Tried again and ’60 min wait’ was answered in about 5 min!

      • Rob says:

        6 Dec6 December 16:42

        No, if I’m honest. I only link into what they like to call ‘digital acquisition’.

• Rob N says:

  6 Dec6 December 10:55

  Actually some good deals in the Lego Tesco offer this time around! Easy 2400 points, as it stacked with their 1/3 off offers. Thanks 🙂

  • KevMc says:

    6 Dec6 December 12:00

    You can get upto 2000 bonus points per order, so you are probably best to split your order into 3 or 4 separate ones of £120/£120/£120/£40 (or up this last one to £60, for another 1k bonus)

    • KevMc says:

      6 Dec6 December 12:08

      Sorry, I’ve just realised you meant you’ve got 2,400 Avios, with a £60 spend.

      I thought you meant you had got 2,400 Clubcard points (and therefore had spent £400).

• Cuchulain says:

  6 Dec6 December 10:57

  Rob,
  National Express offer only seems to work for next fortnight for a LHR T5 to LGW S return….

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