What is IHG’s weird ‘Member booking update’ email all about?

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• Leafwarbler says:

  21 Nov21 November 10:32

  I thought the email was a bit weird too. Thanks for confirming that using the HFP link for double points isn’t affected, Rob.

• signol says:

  22 Nov22 November 22:14

  I always have to book through Capita Travel and have always got points and benefits, though I usually have to manually add the booking to my account.

• Neil says:

  22 Nov22 November 23:20

  Email Just In…

  Dear Neil,

  We recently sent an email about changes to your member benefits that come into effect at the beginning of next year. We’ve realised that some of the details may not have been very clear, and we’re sorry if we caused any confusion. Our intention is always to be transparent with you about our programme. In this instance, we could have been clearer in our message.

  We would like to reassure you that when you book directly with IHG® (IHG.com, the IHG® App, IHG® brand sites, Central Reservations, or Hotel Direct), nothing will change, and this also applies to corporate business bookings made through your company’s travel agency or travel department. You will continue to receive all the wonderful IHG® Rewards Club membership benefits that you enjoy today.

  We truly value your loyalty to IHG® and are committed to doing all that we can to make your experiences with us all that you’ve come to expect from our people and brands.

  Best regards,

  David Canty
  Vice President, Global Loyalty Programmes, IHG® Rewards Club

• Jason Hindle says:

  23 Nov23 November 06:23

  “IHG ALREADY refuses to give you any IHG Rewards Club points on your room rate, or stay credit, if you book via Expedia, hotels.com etc. ”

  Interesting. I thought the corporate travel agent from heck used Expedia, exclusively. Yet a couple of months back I made platinum in a single stay, in Harare*. I shall have to check with them, and ensure they use the correct web site. The corporate TA guarantee with a corporate card, but I use my own Amex card on arrival.

  * And it was lovely that everyone on the front desk recognised status-less me, after a two and half year absence, giving me an upgrade on arrival.

• AB says:

  23 Nov23 November 12:52

  Hello,
  Not sure if this is the correct place, but I just wanted to raise awareness of what happened to me this week: I have recently contacted IHG support about a few bookings that were done on my account that I do not recognise, initially whoever hacked into it booked a hotel in Florida, it was cancelled soon after and another booking was made in your hotel in China, I have not been in China, someone else made these bookings, I have not received confirmation e-mails about any of these bookings and only noticed it when I logged into my account yesterday.
  They have not yet explained how my details were leaked? they stole 20k points worth, so be careful with your IHG account, if they had someone stealing member’s details, there is a good chance someone else will be targeted next.
  Thank you

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