Bits: 3600 Avios with new £75 LEGO deal, Sunday Times £30 deal working again

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• Craig Scott says:

  25 Oct25 October 10:32

  Just completed STTM subscription. Says the 4500 avios still available. Careful when copy and pasting the code. You need to backspace to make it valid. Now looking forward to some good reading and inspiration of where to go using my increasing bank of avios.

• Cristiano says:

  26 Oct26 October 16:05

  Guys,
  i’m quite new in collecting Avios and moved to the UK recently.
  I just received a message from STTM saying that who subscribed after Oct 11th won’t receive Avios.

  “Thank you again for contacting us regarding your subscription to the Sunday Times Travel magazine.
  Again unfortunately we received confirmation from the publishers of the magazine and Avios that the cut off date for the Avios promotion was the 11th October 2016. Your subscription was processed on our system on the 22nd October 2016.
  We do apologise for any inconvenience this may have caused, however if we can be of any further assistance then please do not hesitate to contact us again.”

  So how is it possible that I have (as others here I understand) a print screen stating I’ll receive them?
  Is there any way to proceed or should I stop the DD?
  Hopefully this will help others too.

  • Justin says:

    27 Oct27 October 17:43

    Anyone have any update on this? I too have seen it is working (and have taken subscription), are they really denying the Avios?

  • Johnnycl says:

    27 Oct27 October 18:37

    If you’ve got a screen shot saying you’ll receive the Avios bonus then I’d kick up he’ll if they’re trying to back out of it. Have you sent them the screenshot? Might be worth making contact directly with The Times newspaper subscription team as it sounds like the magazine subs are through a 3rd party.

    Failing that I’d cancel as you’re within the 2 weeks for distance selling regs (presumably apply here?) and lodge a complaint with ASA.

    • Cristiano says:

      27 Oct27 October 20:21

      Unfortunately guys the situation is the following:

      I called the customer service and they deny the Avios saying that the T&C were saying that the offer was due on October 11th.
      I have anyway a screenshot of the receipt stating the 4500 Avios and also if you call the Customer Service they offer still the Avios and you can subscribe also via phone.
      So when i called it as scam because they would take the money then after 28 days they wouldn’t communicate that clients wouldn’t receive Avios they said they will let me know…..
      I’m new in UK and not used to the legal system here but as far as i know it should be still valid the offer if it’s still advertised on phone and i have a receipt stating that the code was still working (on October 22nd)…
      Any help?

      I’m quite angry that they actually are doing a proper scam on clients and they refuse to give any help apart saying that they can’t do anything, when i asked to talk to a supervisor they refused as well.

      • the real harry says:

        27 Oct27 October 20:46

        The October magazine has a 2 page advert offering the 4500 Avios…for the whole of October applications

        Phone again & be pleasant

        • Cristiano says:

          27 Oct27 October 20:55

          Looks like i’m not the only one here with this problem that subscribed after October 11th.
          I already both emailed and called and they said i couldn’t get (as well as the others) the Avios and the publisher is not giving them anymore.

          On the phone i tried to explain that I have both the recording of the advertising on the phone (people can still subscribe on the phone even if they will never get the Avios) and the screenshot as confirm of my order.

          They simply said that I will not receive the Avios. Nothing else. I can only receive the refund. It means they advertised a scam (at least this is how i call this).

        • the real harry says:

          27 Oct27 October 21:00

          email/ phone the publisher sundaytimestravel@servicehelpline.co.uk

        • the real harry says:

          27 Oct27 October 21:03

          and try & be pleasant

          my wife still thinks being clever, snotty & condescending is a good technique when complaining (because it seems to work in her country)

          not in the UK, buddy 🙂

• Cristiano says:

  27 Oct27 October 22:20

  Harry,
  I already emailed them and called their customer service.
  I started asking help on how to fix the problem, but they immediately said they didn’t mind and that i simply weren’t going to get Avios. I had to ask in case if they would cancel my Direct Debit and they wanted to do it to close the case quite quickly without giving the Avios.

  • the real harry says:

    27 Oct27 October 22:28

    they allowed people who made multiple applications (before the terms & conditions were changed) to get their entitlement, ie n x 4500 points

    they changed the T&Cs, restricting households to 1 bonus

    they made the promotion less favourable, making 1 bonus more expensive

    they have shown that they respect their own T&Cs but are worried about the marketing cost = they have told agents to say no

    I suggest that if you are insistent & have screenshots, you will end up getting your bonus entitlement

• Kris says:

  31 Oct31 October 12:54

  I was waiting until I moved house and none of the promo codes for the Times seems to be working. Any one else had any luck recently?

  • Rob says:

    31 Oct31 October 14:23

    They have withdrawn it (again) and are claiming that it was a ‘mistake’ it was working last weekend. Some are having their subscriptions withdrawn.

• Mark says:

  7 Nov7 November 07:14

  I applied under the 4500 point promotion on 28th September. Have had the first issue and DD taken. No Avios. E-mail sent but not holding my breath for a quick (or satisfactory) resolution.

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