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Review of No1 Lounge at London Gatwick’s South Terminal

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This is our review of the No1 Lounge in the South Terminal at London Gatwick Airport.

It is part of our series of reviews of airport lounges across the UK.  You see all of the reviews here.

EDIT: You can read a later review of the No1 Lounge at Gatwick’s South Terminal here.

It is now just over four months until the big terminal switch at Gatwick.  On 25th January 2017, British Airways will move overnight from the North Terminal to the South Terminal.  easyJet will move across to the North Terminal, consolidating their entire operation under one roof for the first time.

British Airways is building a brand new lounge complex in Gatwick South for status and premium passengers.

If you are travelling in economy without BA status, you won’t be getting in.  The good news is that No 1 Lounges opened a brand new facility in Gatwick South in February.  You can get access to this using a Priority Pass (with American Express Platinum or bought outright) or Lounge Club (two free entries with American Express Gold) card.  You can also buy passes directly on the No1 Lounge website.

Last week I went on holiday to Croatia to spend a week on the gorgeous island of Vis (I will spare you a review of my independent 2* hotel, with a bed so bad I spent one night sleeping on the floor).

Flying Norwegian from Gatwick South to Split, we decided to give the new No 1 Lounge a try.  We bought access for cash and No1 Lounges was not involved in this review in any way.

The No 1 lounge is located upstairs next to Dixons.  You need to walk along a hallway to reach the reception desk.

no-1-lounge-gatwick-south-location

The first thing you notice is the size – this is substantially bigger than the old No1 Lounge at Gatwick South – and different sitting arrangements.

no-1-lounge-gatwick-south-tables

The middle bit is the restaurant:

no-1-lounge-gatwick-south-dining-area

…. and next to the table area is the bar where you can order drinks and food.

no-1-lounge-gatwick-south-bar

There were nuts, apples and cakes for self service.  All other food had to be ordered from a menu at the bar.

no-1-lounge-gatwick-south-cake-fruit

There were two coffee machines and a good tea selection in the lounge.

no-1-lounge-gatwick-south-coffee

At the far end of the lounge were very comfy sofas.

The lounge also has a meeting room where kids under the age of 12 are not allowed.

no-1-lounge-gatwick-south-meeting-room

This is the TV room.

no-1-lounge-gatwick-south-tv-room

The work area in the No1 lounge has got two desktop Macs:

no-1-lounge-gatwick-south-computer

Food

The food menu very good and the dishes were freshly prepared. If you have got enough time, this definitely makes for a great lounge experience. However if you are under time pressure you may find the wait annoying – during busy times you will need to wait 10-15 minutes for your food.

As our flight was delayed (good old Norwegian) we had enough time to try almost the whole menu ……

The spinach and ricotta pasta shell was delicious, but the portion size was more starter than main.

no-1-lounge-gatwick-south-pasta-dish

…… that’s why I also tried the superfood salad mezze with quinoa. If you like healthy food, this is my recommendation.

no-1-lounge-gatwick-south-food-superfood-salad

Here is the full food menu (click to enlarge).

no-1-lounge-gatwick-south-food-menu

Conclusion

The No1 lounge at London Gatwick’s South Terminal is a great way to start your holiday. The atmosphere was very calming and relaxing and the food quality was great.  I think British Airways passengers without lounge access will be pleasantly surprised by what they find here after 25th January.

The only thing that could get annoying when the lounge is busier is the queue at the bar and the time you have to wait for your food to arrive.  In order to make the most of it the lounge, I recommend arriving at least 90 minutes prior to departure.

You can find out more, and buy entry passes, on the No1 website here.


Getting airport lounge access for free from a credit card

How to get FREE airport lounge access via UK credit cards (December 2021)

As a reminder, here are the three options to get FREE airport lounge access via a credit or charge card:

American Express Platinum card Amex

The Platinum Card from American Express

30,000 points and an unbeatable set of travel benefits – for a fee Read our full review

The Platinum Card from American Express comes with two free Priority Pass cards, one for you and one for a supplementary cardholder. Each card admits two so a family of four gets in free. You get access to all 1,300 lounges in the Priority Pass network – search it here

You also get access to Plaza Premium, Delta and Eurostar lounges.  Our American Express Platinum review is here. You can apply here.

Nectar American Express

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & two airport lounge passes Read our full review

American Express Preferred Rewards Gold is FREE for the first year. It comes with a Priority Pass card loaded with two free visits to any Priority Pass lounge – see the list here

Additional lounge visits are charged at £20.  You get two more free visits for every year you keep the card.  

There is no annual fee for Amex Gold in Year 1 and you get a 20,000 points sign-up bonus.  Full details are in our American Express Preferred Rewards Gold review here.

HSBC Premier World Elite Mastercard

A huge bonus, but only available to HSBC Premier clients Read our full review

HSBC Premier World Elite Mastercard gets you get a free LoungeKey card, allowing you access to the LoungeKey network.  Guests are charged at £20 although it may be cheaper to pay £60 for a supplementary credit card for your partner.

The card has a fee of £195 and there are strict financial requirements to become a HSBC Premier customer.  Full details are in my HSBC Premier World Elite Mastercard review.

PS. You can find all of HfP’s UK airport lounge reviews – and we’ve been to most of them – indexed here.

Comments (87)

This article is closed to new posts. Discussion continues in the HfP Forums.

  • John says:

    Was here recently and it was so crowded that the entrance dragons assigned everyone seats when they brought you in. This was on a weekday morning.

    • Fred says:

      I had the same experience, it was between 6am and 7am on Sat. I am curious about what time of the day when Raffles visited there. It looks empty.

      Priority pass holders were refused and an invitation needed to be issued on checkin. Couches were all reserved for large families. The egg benedict was so tiny, I had a better one at the other No.1 at LGW a while ago.

  • Sam G says:

    The biggest challenge with these lounges now is crowding. I only find a lounge a nice experience if it is about max 50-60% full. Any more than that then I find the whole thing so noisy and annoying having to queue for food etc I’d rather get a Pret and go find a quiet spot in the terminal instead!

  • Tariq says:

    I thought you used to get the first ordered dish free and had to pay for repeat orders? I’m sure that was the policy at No1 Birmingham when I was there a few weeks ago – have things changed or is Gatwick different?

    • Ian Giles says:

      You do – that’s why it says ‘complimentary menu’ in Anika’s photo 😉

    • w says:

      Was there are few days ago, got multiple free dishes. The barkeeper actually encouraged it – ‘the portion sizes are fairly small, you probably want to get both’.

  • JoshBosh says:

    I was in there recently for the first Cathay flight from Gatwick south. It was packed, but the service still prompt.
    Staff had major issues with the huge TV, and were standing around it for most of the time i was in there attempting to get sky working.
    Ordered Eggs Benedict, and the poached egg was hard boiled, and the ham still freezing cold.

    Flight on the other hand was amazing.

    • Leo says:

      I’m on the a350 to HKG in March. Hoping to be able to use the new BA lounge by then. Glad the flight was good – looking fwd to it.

  • Roger says:

    OT- Trailfinders
    Trying to make use of Amex offer but TF are adamant and not able to book return trip with return flight to UK in first week of September.
    Many *A (incl. Swiss, LH, TK etc.) has already availability for my flight destination but TF suggest I wait until middle of October to book flight coming back in first week of September.
    This leaves only one option to use current Amex TF offer which is to buy GC and hope the offer is honoured.

    • harry says:

      Do you just mean that they can’t get round BA’s T-355 rule? That’s not surprising. On Amex Travel it’s even shorter than T-355.

      I just booked 4 flights for Sept 3rd, 2017 (on T-355) so I guess you could just ask again in a few days.

      • Roger says:

        No, not just BA but also other airline.
        I think she said can only book upto August currently which I interprete as T+330 ahead.

        I guess you booked flights on BA directly which does work (same like any other *A which is available until second week of sep-17); I want to book with TF for next Sep-17.

    • @mkcol says:

      When you say “GC” do you mean gift card?
      If so it’s excluded clearly in the T&C.

      • Roger says:

        My flights are over £3k; so if it works I can get £600 back from Amex
        Taking GC route for £3k worth and waiting until next month may be too much of gamble for Amex offer.

  • Simmo says:

    How about the booze? What’s on offer? Any limits like the food?

    • harry says:

      No limits on booze but you pay extra for Champers. Not self-serve so if you’re going for ‘fill the tank to the brim’ gold you might want to have a strategy.

      • anikaanika99 says:

        Strategy: Your friend gets one round, you get the next one and so on 😉

        • Genghis says:

          That’s what we did when we were there in June. Remember: gin on the plane, wine on the train

          • harry says:

            what did you drink in the lounge, then?

            probably knocking back the tequilas, little bit of salt on the edge, bite the lemon, whole lounge cheering & egging you on to go for number 10

        • harry says:

          or just pretend you have 2 friends sitting round the corner, which is why you need 3 drinks every time you come up to the bar

  • Dan says:

    I agree with Anika’s review – nice lounge. But as other posters have mentioned it gets horribly overcrowded.

    We were there yesterday before a flight to Faro, and very glad we pre booked. Hoardes were being turned away, so that would be my tip!

    • Rob says:

      You clearly need to go on a Saturday afternoon when, as you can see, it is deserted!

  • Rebecca McCullough says:

    I was there on 2nd Sept, I didn’t know you could have more than one dish! I had the lemon chicken tagine but was really small. Filled up on cakes (which were amazing) and olives.
    I was drinking red wine and was given about 1/3 of a glass every time I went to the bar which was a bit tiresome. Burnt off some of the cakes getting up I guess.

This article is closed to new posts. Discussion continues in the HfP Forums.