WARNING – the Hilton / Iberia promotion has a stupid, stupid catch

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• @mkcol says:

  4 Jun4 June 08:48

  Unsure if you’re aware but this article hasn’t gone out in the email….well, not mine anyway! I got the other 2 fine.

  • Rob says:

    4 Jun4 June 08:56

    Yes, just noticed. Not easy to fix as in Germany.

    • James67 says:

      4 Jun4 June 15:28

      Also, I’m frequently getting ‘service unavailable’ when trying to connect to HFP during past 48h despite trying a number of devices and connections

      • Rob says:

        4 Jun4 June 17:32

        Not sure what the problem is. The site is never down but the server is limiting access. That said, page views are only modestly off.

        I am in Germany with no PC so I can’t do anything until Monday.

        • James67 says:

          4 Jun4 June 20:10

          It’snot a huge problem Rob, it usually connects if you try just a few minutes later. I was just bringing it to your attention in event you were unaware of it. My connections were all chrome via android or windows.

        • Rob says:

          4 Jun4 June 20:35

          It is a problem – not for you guys, but for someone who might click a Google link, fail and then go elsewhere. Not sure if it is now fixed or if I am having a lucky run tonight.

        • James67 says:

          5 Jun5 June 21:04

          I’ve tried searching and typing in address directly a few times each today Rob and no further problems for me at least. Not sure if it had anything to do with google but if it did then that wouldn’t surprise me, I really feel they are abusing their dominance and diminishing the web browsing experience these days. That said, you do seem to be doing the right thing to get HFP come out near top in searches.

      • xcalx says:

        5 Jun5 June 08:50

        Same here, I was not able to access HFP until after 4pm yesterday.

  • Genghis says:

    4 Jun4 June 09:40

    +1

• littlefish says:

  4 Jun4 June 11:46

  Raffles …. this is on Hilton. Its their promo T&C we sign up to.
  Now, first, it needs to be established this is not a one-off for 1000 base situations (and fuzzy Hilton IT). If HHonors clarilfy the bonus at max 1000 then need to refer them to their promo T&Cs which actually state: “Clients will be collecting the standard Avios amount for each paid stay, but also their Bonus Avios during the Promotional Period “.
  In other words, the bonus avios are in no way limited and are promoted by HHonors.
  Interesting how this one plays out; but thinking fuzzy IT at this point.

• KP says:

  4 Jun4 June 12:50

  Hi

  I’m facing the same problem. Even my bonus points are being capped at 1000 on Iberia. How frustrating !

  I have stays in London coming up every week (4 nights) for the next 6-7 weeks. So not sure if I should wait for it to be sorted out on IB or move to the BA promo??

  Regards, KP

  • John says:

    4 Jun4 June 12:56

    Maybe move hotel every 2 nights to reduce the total bill?

    That’s what I’m going to do. Though understandably frustrating if it’s 7 weeks of stays

    • KP says:

      5 Jun5 June 03:11

      Yes I’ll have to do that. But I stay at Conrad which runs at £200/night…. And if they cap the bonus then I’ll have to jump to BA… decisions decisions…

      • lady London says:

        5 Jun5 June 12:20

        If it’s anything to do with Iberia IT and chasing up points for an Iberia promotion then based on the feedback on here I wouldn’t take a chance. I’d switch to the BA promo whenever I’m in danger of hitting the limit – rightly or wrongly.

        • KP says:

          5 Jun5 June 17:23

          Yes that would make sense for now. I’ll have to take the hit on points on the first two stays whilst crediting to BA, until I’m on the 4x band from 3rd stay

• Alex W says:

  4 Jun4 June 18:32

  Because I am sad, I have just done a spreadsheet to work this out. At the Quadruple earning rate, BA becomes more lucrative >$400 spend (before tax).

  BA = $400 x 4 = 1600 Avios.

  IB Base Avios = $400 x 1.5 = 600 Avios
  IB Bonus avios = 600 x 3 = 1800 but capped at 1000 Avios
  IB Total = 1600 Avios

  • John says:

    4 Jun4 June 19:36

    So if Brexit, then change to BA, but if Bremain, then use IB?

    • John says:

      5 Jun5 June 20:36

      BA in Bremen were always more often than not a bit more tricky to handle than their UK counterparts, that’s for sure…

• Gareth Morgan says:

  5 Jun5 June 18:11

  My 8 nights in Seoul will be my next (3rd) Iberia stay but would be 1st BA. I think I’m better staying and arguing.

• Steve says:

  8 Jun8 June 17:11

  It does look like the cap is 1000 miles under the Hilton Honors terms and conditions.
  According to
  http://hhonors3.hilton.com/en/terms/index.html#airline_program_mileage
  it says “Members may only accrue up to 10,000 airline miles per stay … except with respect to the following airline carriers: … Iberia – up to 1,000 airline Points”
  So I think they are applying that condition as the cap, regardless of how you earn the miles.

  Of course, this is not highlighted in the offer sign up at all. For me at my regular hotel stay, if one night then Iberia is fine and better than BA, but for any more thne cap will kick in and so better to be with BA.

• Nick Burch says:

  15 Jun15 June 20:22

  I’ve had this hit me too, and I emailed the Hilton Diamond desk to query it. They’ve come back and said that the promotional avios should post within 6 weeks of the stay.

  So, calendar reminder set, and we’ll see what they say in a few weeks time, assuming the extra 2000 avios don’t appear magically in the mean time!

• Mark says:

  23 Jun23 June 14:55

  Is this matter resolved yet? I need to choose IB or BA before I check in tomorrow – a stay of 6 room nights, total USD 1200 ish.
  Any last minute info, anyone?

  • Rob says:

    23 Jun23 June 17:16

    Not as far as I know. Go BA.

    • Mark says:

      23 Jun23 June 17:37

      OK, thanks

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