Bits: 1000 free SPG points, IHG Spire problems

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News in brief:

1,000 Starwood Preferred Guest points for registering for SPG Keyless

If you received an email from Starwood Preferred Guest yesterday, entited ‘1,000 Reasons To Use Keyless’, dig it out of your trash.

Starwood is rolling out a new keyless door opening system, using the bluetooth function on your mobile. I was shown a demo of this recently and it is impressive – you simply hold your phone to the door and it opens.

Of course, there are obvious issues. Running bluetooth drains the battery of your smartphone – something which is especially troublesome when travelling. You also need to take your phone with you at all times which may be inconvenient when heading to the pool or gym.

The email yesterday – which appeared targetted – offers 1,000 SPG points for downloading the SPG app and registering for SPG Keyless. You do NOT have to stay at one of the 135 hotels offering Keyless – just download and register.

I value SPG points at 1.5p, so this is an easy £15 of value for a few minutes work. If you did not get the email, I recommend holding off – if it is targetted (and I am guessing it is) you won’t get the points and you will be counting yourself out of getting sent this offer in the future.

You can learn more about SPG Keyless here.

IHG hotels failing to recognise the new Spire Elite status

Various reports on Flyertalk suggest that many Holiday Inn, Crowne Plaza, InterContinental etc hotels are failing to recognise the new Spire Elite status which launched two weeks ago.

When I say ‘failing to recognise’, I mean that the hotel sees the guest as having no status at all and treats them accordingly.

This happens because each hotel has to make a coding change to their in-house IT system. Until this is done, the ‘S’ (for Spire) code which IHG attaches to your reservation information is not understood and is therefore ignored.

Over time, of course, this will work itself out. At present, there is a risk that you get treated worse as a Spire member, especially if any upgrades have been given out to Platinum members before you arrive to claim yours.

PS. Oddly, the IHG app still show me as Platinum. The website shows me as Spire. I have ordered a replacement card via the IHG website just in case I have any issues going forward. If I use the app to save my card to Passbook, it loads up a Platinum one ….

IHG Rewards update – December 2021:

Get bonus points: You can earn up to triple IHG Rewards base points with IHG’s new Autumn promotion. It runs from 1st October to 31st December. You can register here and our full article on the offer is here.

New to IHG Rewards? Read our overview of IHG Rewards here and our article on points expiry rules here. Our article on ‘What are IHG Rewards points worth?’ is here.

Buy points: If you need additional IHG Rewards points, you can buy them here.

You will get a 100% bonus when you buy IHG Rewards points by 4th January 2022. Click here to buy or learn more.

Want to earn more hotel points? Click here to see our complete list of promotions from IHG and the other major hotel chains or use the ‘Hotel Offers’ link in the menu bar at the top of the page.

Category

IHG Rewards, Marriott Bonvoy

This article is closed to new posts. Discussion continues in the HfP Forums.

Shaf says:

22 Jul22 July 05:26

Signout and in again on your mobile app and it should show up as spire on your app and passbook.
Nick says:

22 Jul22 July 05:57

I have the same issue with the IHG app still showing Platinum Ambassador, instead of Spire Ambassador, despite uninstalling (and clearing the cache, etc.) and re-installing the app. Also ordered a replacement card, not on the regular site, but via the IHG Ambassador contact email address and specifically checked with them that I’d get the Abbassador card, since last time I did this (as Platinum Ambassador) via the regular site, they just sent the Platinum Elite card.
Chan says:

22 Jul22 July 06:44

Do you get stay credit and points using their hotel booking service?
- Rob says:
  
  22 Jul22 July 08:48
  
  Yes, you almost certainly will because you are basically booking Best Flex but getting other benefits thrown in. I have had points on Amex FHR bookings before, for example, and I have a Park Hyatt booking this weekend for which I fully expect points.
  - Jon says:
    
    23 Jul23 July 21:14
    
    Please report back Raffles, I’m v interested to see if points and eligible nights post for Propeller bookings. I have a ton of SPG nights to book but need to have these qualify me for Platinum this year.
    - Rob says:
      
      23 Jul23 July 22:38
      
      This is an Amex FHR Hyatt night so not directly comparable. Never had a problem getting FHR’s to post as qualifying though.
- Daniel @ Propeller Travel says:
  
  22 Jul22 July 09:00
  
  Yes, you get all the usual SPG benefits and accrual.
Martin says:

22 Jul22 July 07:16

No issues with the app showing status, still getting recognised as Platinum in hotels but receiving top tier amenities and bonus points
Chris says:

22 Jul22 July 07:27

My app is working fine and so far on the three stays I’ve had I’ve been recognised as Spire on two of them. The third was an HIX so no chance of anything different and it was late so I didn’t query it.

When the updates to status were done all the NOR1/Estandby options that were showing on reservations have disappeared and are no longer showing which is quite annoying as there was one for CP City for a F&B discount which I normally use. Contacting IHG gets me a rambling email about subject to availability whilst an email to the hotel gets me a rambling email telling me that they have out me down for a complimentary upgrade.

I had five different reservations in my account, all of them had NOR1s and they all disappeared at exactly the same. Now what are the chances of five different hotels pulling their NOR1s at exactly the same time?
- irons1980 says:
  
  22 Jul22 July 08:13
  
  NOR1???
  - Rob says:
    
    22 Jul22 July 08:50
    
    NOR1 is the service whereby you get an email from the hotel (well, from NOR1) offering you the option of a cheap paid upgrade. Basically, you are offered an upgrade to a suite for £50 (for eg) BUT it is not guaranteed. You MUST pay if the upgrade is available at check-in but the hotel does NOT have to offer it.
Jumble Tales says:

22 Jul22 July 08:21

Is anyone else getting “Device not supported” when trying to register their phone for SPG Keyless?
I’m using a Sony Xperia SP with the latest Android. I’ve emailed their app support address.
- David says:
  
  22 Jul22 July 18:06
  
  Same here, using LG G2
Harry Holden says:

22 Jul22 July 08:24

Last night, HIX recognized me as a Platinum and when I corrected them, nobody at the hotel even knew that Spire existed.

Will Spire members get a more generous welcome gift points allocation or is it planned to be the same as Platinum?
- Rob says:
  
  22 Jul22 July 08:51
  
  This all falls into the ‘more benefits coming in 2016’ category ….
- Nick says:
  
  22 Jul22 July 08:58
  
  As per the above, and Flyertalk comments, it very much looks like this whole change was rushed through somewhat, before being explained fully to many of the IHG group properties/franchisees and without a clear idea of the additional benefits (which are supposed to be added next year), if any. It very much looks like this whole thing will need some time to settle down, but it’s clearly a pain for people who have arrived at properties to find that they are, for example, “downgraded” to Club level.
  - Rob says:
    
    22 Jul22 July 10:05
    
    The change from Priority Club to IHG Rewards Club was also done mid-year. This may be a strategy to give the hotels (over which IHG has, in most cases, very little control, especially the franchised ones) time to adjust.
    
    Apart from the handful of hotels they still own, even an InterContinental is likely to have only one member of staff – the General Manager – directly employed by IHG. Other staff will be employed by the building owner via an operating company it controls.
Louie says:

22 Jul22 July 08:47

Just thought I’d mention for those that collect AAdvantage miles rather than Avios, AA are until 7 August giving a 20% bonus on Starwood points transferred to them. So 20,000 SPG = 30,000 AA.
- Rob says:
  
  22 Jul22 July 08:51
  
  Thanks Louie. I mentioned this when it launched but will do a reminder.
  - Louie says:
    
    22 Jul22 July 13:28
    
    Oops, sorry. I must have missed that.