Your profile is only 87% complete ….

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• Graeme says:

  12 Apr12 April 10:21

  My address section was on 88% though filled in correctly. After many attempts to get to 100% what worked was to split the number and street onto two lines, i.e. first line: 29, second line: Acacia Road. Then for line 3, also not mandatory, I used my London district Tooting, and for county/state Greater London. Finally 100%!

  • Fenny says:

    12 Apr12 April 10:34

    Number only on first line was what caused all my problems. Make sure you keep a note of it for later issues. If it’s a common thing, then the Customer Service people ought to know about it.

• Jon says:

  12 Apr12 April 11:15

  Still there for me. “100% of your profile is complete, please update your profile so we can improve the quality of service we provide you.” D’oh!

  On the subject of poor user experience (you’d really think a company of BA’s size, whose business is heavily reliant on its web site, would hire in some top-notch expertise in that area, but evidently not), does anyone else get the Company Travel nav menu auto-expanding every time you login and every time you navigate anywhere within the Exec Club section? Incredibly annoying. (I don’t have an On Business account incidentally).

  And does anyone know of a way to change your frequent flyer number on a redemption booking, that doesn’t involve a detour to the Finnair web site? 😉

• Think Square says:

  12 Apr12 April 11:37

  Sort of related – every time I log in, I get a big red banner telling me “Sorry, these flights have been cancelled:” for two upcoming US Airways flights that have already been rebooked. I can’t find any way to tell it I’m happy with the changes.

  • John F says:

    12 Apr12 April 14:32

    Same for me,(US Airways ORD-CLT-TPA in November) even though flights have been rebooked and confirmed the original “sorry message” remains, actually it was only a time table system update, all flight numbers, seat allocation and times are the same,(I spoke with an agent at BA and they removed the original flights that appeared crossed through but said the sorry message would remain) and on the 100% profile issue mine went to 100% when I booked a meal for my flight to Seattle end of April, (made sure of the beef )

    • Pol says:

      12 Apr12 April 17:06

      Me too. Cancelled my Washington – Miami flights and suggested a rebook 10 mins later. Wouldn’t let me accept changes online so I spent 40 minutes on hold to talk to somebody at BA’s Indian call centre. Said they’d fixed it but still showing as cancelled!!! This is the first time I’ve dealt with BA after years of flying Virgin and I must say they’re not convincing me to make the switch!

      • Alan says:

        12 Apr12 April 23:18

        Sadly the warning message not disappearing is a new thing, however I’ve not once managed to rebook online (especially as sometimes it suggests the longhaul flight out of London is rebooked to one *before* the domestic connecting flight appears!) and have always had to phone them up. If they sorted their website they wouldn’t then have such big queues on the phone lines!

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