When BA compensation really doesn’t hit the mark

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• Paul says:

  5 Jul5 July 07:43

  Indeed shocking and shows the depths BA has plunged. No amount of hype over the 3 new aircraft with old products 6 years behind the competition can paper over appalling service now generally handed out.
  Of course EU comp would have been payabl on top and this may have affected BA decision. None the less pretty shoddy for a blue chip organisation.
  I only use them now when booking redemptions or short haul in the EU or domestically.

• James67 says:

  5 Jul5 July 07:43

  Are the pax not entitled to a full refund on flight under eu regulations for being delayed over 5 hours? There is no wag I would have accepted this and would fight it vigorously for full cost to me then some. As it sounds I think pax could and should sue BA for injury. If I could, I would probably avoic flying BA ever again.

  • Mark says:

    5 Jul5 July 10:58

    Under EC261/2004 passengers would be entitled to cash compensation plus reasonable out of pocket expenses. As its probably <1,500km that would only be €250 though, but still far more than BA was offering.

    BA's approach to compensation in these circumstances is an absolute shambles. Under the regulations they are supposed to advise passengers of their rights, and given the circumstances you'd think that they'd want to try to make things right. But instead they offer a derisory amount in vouchers and hope people will just accept that and go away.

    Worth knowing your rights and fighting for them…

• Sinizter says:

  5 Jul5 July 08:28

  Having only recently got a AA credit card and not having had time to look through all of it, I had never seen that chart previously.
  Thanks for the info. Something to look into.

• Mr Bridge says:

  5 Jul5 July 08:51

  to be honest BA as well as other airlines, really need to clean up their act in this area.
  I hope that the pax on this flight are offered a class action or similar by good samaritan solicitors firm. It could have been any one of us on that flight. Why couldn’t ba have offloaded the food and drinks from the plane? Why couldn’t BA have paid for a snack bar to stay open. If i owned a snack bar in an airport and was offered a chunk of money I would have jumped at the chance;

  Quite frankly there was a number of solutions that could have been effective, and you would think that a company like BA would have a contingency or protocol for such events

• Worzel says:

  5 Jul5 July 08:58

  Have done BA London Heathrow to Singapore and also Heathrow to Agadir in the the past few months-both economy.

  BA service was good but could be improved.

  Those who have issues with delayed flights will have their own individual case.

  However, we all seem to depart and arrive back home safely!-something we perhaps take for granted?

  • Mr Bridge says:

    5 Jul5 July 09:28

    and thats what we pay them for…of course

  • John says:

    5 Jul5 July 11:31

    Except the passengers locked in the airport may not have made it home safely…

• R. Saunders says:

  5 Jul5 July 10:16

  Whilst I understand that to run a good business a degree of cost control must be in place, and that BA will have only limited or contract staff in Venice, this is SHOCKING treatment by B.A.

  I would have thought an offer of a free flight anywhere in Europe plus a cash payment would have been the minimum….

  • Paul says:

    5 Jul5 July 13:06

    Miles for compensation is a cheap way for you to be compensated especially when you see how awful some availability is and that you pay extortionate fees to airlines for using them.

    • R. Saunders says:

      5 Jul5 July 19:56

      Paul, I agree, and don’t think that “Miles” is appropriate for this, as stated in my post,
      “A FREE FLIGHT ANYWHERE IN EUROPE” (i.e. FREE. No fees or surcharges)

• MaltapointsTom says:

  5 Jul5 July 10:54

  I totally agree that the cost of the bad publicity on this will far outweigh the amount they would have had to spend on a fair settlement.

  As a relevant aside, I have found one of the most successful ways to get some easy comp from airlines is to ask them if they’ll throw in a few frequent flyer points for your troubles.

  Most recently my mother-in-law’s bags got delayed by Lufthansa. I chased them for her, and she got her standard cash compensation. Nevertheless I asked Lufthansa for a few M&M miles for my troubles (I spend a fair old while chasing various clueless baggage handlers on the phone) and got 3000.

• Edward says:

  6 Jul6 July 18:23

  This is crazy. How did they come up with £100???

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