Havings points problems with your Priority Club or Hilton credit card?

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• Alan says:

  14 Feb14 February 08:50

  I think I was one of the original folk to post this on FT nine months or so ago – I found the email address after Tweeting Barclaycard – they said to email the WR address. Agree they’re very helpful – I also ended up with quite a bit in cash compensation for points being incredibly slow to post 😛 Just churned the HHonors VISA so will be interesting to see if things working any better now. (I doubt it!)

  • Raffles says:

    14 Feb14 February 09:14

    What gap did you leave between Hilton applications?

    • pazza2000 says:

      14 Feb14 February 19:17

      I am interested in the answer to this also. Without knowing, I plan on leaving at least a year between applications.

      • Alan says:

        14 Feb14 February 21:30

        @Raffles/pazza2000 – I’ve checked back and my last transaction on my previous Hilton card was May 2012. I tried to apply a couple of months ago but was rejected – however I had been rejected a couple of time previously the first time around anyway so I think that might just be the vagaries of the Hilton/Barclaycard approvals process! I think they said I’d need to wait six months when I closed it, although that might have been my PC VISA – given both are run by Barclaycard it may well be the same rules. Anyway this time it looks like I’ve ended up leaving 7-8 months between cards.

• pauldb says:

  14 Feb14 February 14:06

  How long should the points take to reach PC? My first statement (Feb10th) shows the 40k but no points are in my PC account.

  I applied though the 40k link you gave last month. Was the fee refund a temporary/different offer as I don’t recall that (and haven’t received it. And Platinum status – I haven’t got that on my account but didn’t know it was a benefit – you seem to describe it as a regular benefit of the card?

  • Raffles says:

    14 Feb14 February 16:42

    Paul,

    Platinum status is now part of the package, yes. But as you’ve had no points yet it is not surprising you haven’t had that either.

    Give it another fortnight to give them a chance of posting automatically. If they still don’t appear, email the WR address with all your details and they should fix it.

    The fee refund was a separate, earlier offer, unfortunately. You won’t get that!

    • pauldb says:

      14 Feb14 February 21:07

      Thanks R

• Jody says:

  14 Feb14 February 15:38

  Thats interesting, thanks Raffles. My inlaws took out a card about 18 months ago for (I think) a 20,000 sign up. They gave my priority club number, and we phoned to check this was ok. The points have never ever been issued to them or me despite numerous calls, and they gave up in the end. Do you think this is still worth persuing?

  • Raffles says:

    14 Feb14 February 16:43

    Yes, definitely. The WR people are pretty clued up.

• csutter says:

  16 Feb16 February 16:07

  Agree, the WR team are amazing. I was once unable to log in to my Barclaycard account and lost all will to live after talking to 10 different people at some offshore call centre – tweeted Barclaycard, they told me to email WR and the problem was fixed in a matter of hours – and I even got a goodwill credit of £30 to my account!

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