Chasing Mr Porter

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Back in October, American Express offered Platinum cardholders 1,000 bonus Membership Reward points if they bought something from online luxury mens retailer Mr Porter. Gold members got a similar offer for 750 points.

Despite being exceptionally expensive in general, I did find a pair of socks on Mr Porter for £8 with free delivery. This seemed a bargain for 1,000 Membership Rewards points (worth 1,000 Avios for example) so I ordered a pair. As did a lot of Head for Points readers.

It was not clear when the 1,000 points were due to post. Unlike the recent travel promotion, the points were always due to post in arrears.

Someone told me that they had been informed they would arrive by the end of January. However, on Thursday I got bored of waiting and fired off this email to Amex via the Secure Messaging Centre on their website:

Hi. In October 2012 I received an email from Amex offering 1,000 bonus Membership Rewards points if I made a purchase from Mr Porter (mrporter.com).

As you can see from my account, on October 15th I made a purchase from Mr Porter for £8.

I have not yet received the 1,000 bonus Membership Rewards points for this transaction. Can you please add them to my account as soon as possible?

Thank you

On Friday, I got the following response:

I sincerely apologise for any inconvenience caused to you due to this glitch.

I confirm that I have credited the 1,000 reward points as per the offer with MR PORTER to your account. You can expect this credit to reflect online as well within 48-72 hours.

Please accept my sincere apologies for the inconvenience this delay may have caused to you.

We thank you for your valued custom.

Sincerely,

and, indeed, the points were there.

I should say that a friend sent a similar complaint and did not get the 1,000 points added – he was told that his complaint had been sent off to someone else to investigate further. (EDIT: his points arrived on Saturday morning). However, if you are still missing your 1,000 points then I recommend spending a minute to fire off a message.

Next up will be chasing the points from the travel insurance and FX promotions, but I’ll give them a bit longer.

Want to earn more points from credit cards? – December 2021 update

If you are looking to apply for a new credit or charge card, here are our November 2021 recommendations based on the current sign-up bonus.

You can see our full directory of all UK cards which earn airline or hotel points here. Here are the top current deals:

British Airways BA Amex American Express card

British Airways American Express

5,000 Avios for signing up, no annual fee and an Economy 2-4-1 voucher for spending ….. Read our full review

British Airways BA Premium Plus American Express Amex credit card

British Airways American Express Premium Plus

25,000 Avios and the UK’s most valuable credit card perk – the 2-4-1 companion voucher Read our full review

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & two airport lounge passes Read our full review

The Platinum Card from American Express

30,000 points and an unbeatable set of travel benefits – for a fee Read our full review

Earning miles and points from small business cards

If you are a sole trader or run a small company, you may also want to check out these offers.

American Express Business Gold

20,000 points sign-up bonus and free for a year Read our full review

American Express Business Platinum

40,000 points sign-up bonus and a long list of travel benefits Read our full review

British Airways Accelerating Business American Express

30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

Capital On Tap Business Rewards Visa

The most generous Avios Visa or Mastercard for a limited company Read our full review

For a non-American Express option, we also recommend the Barclaycard Select Cashback card for sole traders and small businesses. It is FREE and you receive 1% cashback on your spending: